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Grade: 08

No questions specified.

Grade: All Grades

1 Choose the answer that best describes your experience for the GS-8 level. Answer to this question is required
  • I possess 1 year of specialized experience at or equivalent to the GS-7 level in the Federal service. Examples of specialized experience for this position are: screening telephone calls and visitors, and personally handling matters of an non-technical or general nature; responding to requests for information on a wide variety of topics from within an agency, other Federal agencies and members of the general public; developing and monitoring a tracking and reporting systems for a wide variety of items; developing standard office procedures covering the preparation of documents, filing of records, and handling of correspondence; and maintaining time and attendance records.
  • I do not meet the requirement as described above.
2 I type at least 40 words per minute with no more than 3 errors. Answer to this question is required
  • Yes
  • No
3 Select your highest level of experience obtaining information from and responding to inquiries from customers. Answer to this question is required
  • I routinely greet and refer visitors and callers.
  • I routinely contact customers to obtain information to complete assignments.
  • I routinely contact and respond to customers to provide non-technical information.
  • I routinely contact or respond to customers to provide technical information on agency or organizational programs.
  • None of the above.
4 Of the following tasks associated with communicating interpersonally in a highly professional manner, which have you done on a regular and recurring basis for at least one full year. Answer to this question is required
  • Serve as the administrative/clerical focal point of an office.
  • Receive and screen visitors and telephone calls.
  • Interact routinely with the general public.
  • Interact routinely with high-level representatives from Federal offices, State offices, or private sector organizations.
  • Interact routinely with research and academic institutions.
  • Use a great deal of tact and diplomacy to determine the nature of a contact.
  • Use tact and diplomacy in handling difficult situations, or diffusing confrontational situations.
  • Coordinate a variety of activities with persons outside the office.
  • None of the above.
5 I have provided customer support in person, over the telephone, or through electronic mail to perform the following work process: Answer to this question is required
  • I served as a customer support representative where I routinely provided customer support in person, over the phone or through electronic mail.
  • I kept customers informed of the status of their request for assistance.
  • I responded to complaints about a work process.
  • I answered questions from customers during work in retail.
  • I routinely greet and refer visitors and callers.
  • I routinely contact customers to obtain information, so that I can complete assignments.
  • I routinely contact and respond to customers to provide non-technical information.
  • I routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • I have not had an opportunity to provide customer support about a work process.
6 Of the following tasks associated with correspondence, grammar, punctuation, and spelling, which have you done on a regular and recurring basis for at least one full year? Select only those which you have been fully and independently responsible. Your resume will be used as an example of your ability to write. Answer to this question is required
  • Proofread and edited a variety of written materials.
  • Typed a variety of documents containing specialized terminology, including reports, memoranda, and letters.
  • Edited office correspondence for uniformity, punctuation, correct spelling, proper grammar usage, and adherence to established formats, conventions, and policies.
  • Prepared reports from rough draft to final form that are clear, concise, and completed in a timely manner.
  • Prepared, in final form, a variety of important or technical correspondence for the signature of the supervisor or other high level official.
  • Independently composed routine, non-technical correspondence while utilizing proper grammar, punctuation, and spelling.
  • None of the above.
7 Which response best reflects your experience preparing written communications to internal or external audiences regarding program or business activities? Answer to this question is required
  • I have not performed this job function.
  • I have used existing templates or form letters/e-mails to respond to internal and external inquiries.
  • I have independently developed short memoranda or letters responding to internal or external customer inquiries.
  • I have developed standard operating procedures on business or program processes for office staff to use.
  • I have prepared instructional or informational materials directed to external customers.
  • I have developed business reports or academic papers on topics that were subject to external (customer, professor, etc.) review and use.
8 Of the following tasks associated with records and files management, which have you done on a regular and recurring basis for at least one year? Select only those for which you have been fully and independently responsible. Answer to this question is required
  • Establish and maintain office files and records.
  • Conduct searches to locate missing documents.
  • Inventoried classified or highly controlled documents.
  • Arrange for the destruction of non-classified material.
  • Arrange for the destruction of highly controlled/classified material.
  • Utilize an automated database to achieve filing requirements to include cross-referencing.
  • Research, assemble, and organize subject specific information.
  • Utilize special procedures and policies to release highly controlled/classified information.
  • Converted paper files into indexed electronic files.
  • None of the above.
9 Select the response that best represents your experience coordinating logistical arrangements for conferences, meetings, or similar events. Answer to this question is required
  • I have no experience performing this activity.
  • Under supervision, I have scheduled meeting rooms, arranged for light refreshments, reserved equipment, and assembled supplies for conferences, meetings, or similar events.
  • I have regularly scheduled meeting rooms, arranged for light refreshments, reserved equipment, and assembled supplies for conferences, meetings, or similar events.
  • I have directed and provided input to others that coordinated logistical arrangements for conferences, meetings, or events.