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Vacancy Details

Grade: 07

No questions specified.

Grade: All Grades

1 I certify, to the best of my knowledge and belief, all the information submitted by me with my application for employment is true, complete, and made in good faith, and that I have truthfully and accurately represented my work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). I understand that the information provided may be investigated and or verified through reference checks. I understand that misrepresenting my experience or education, or providing false or fraudulent information in or with my application may be grounds for not hiring me or for firing me after I begin work. I also understand that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
  • I have read and understand this information and attest that, to the best of my knowledge, the information I have provided is true and complete.
  • I have read and understand this information and do not wish to continue the application process.
2 Ability to maintain material in library collections.** Performed duties in support of the maintenance of materials in library collections including: 1) applying knowledge of library rules, procedures and operations to resolve problems while maintaining the collections; 2) expediting, sorting, arranging and shelving of incoming or returned library materials and 3) performing collection security tasks.
  • Independently performed ALL of the above tasks and duties supporting the maintenance of materials in library collections. Applied knowledge of a wide variety of library rules, policies and operations to resolve routine and complex issues encountered when performing collection maintenance duties.
  • Independently or with minimal supervision, performed ALL of the above tasks and duties supporting the maintenance of materials in library collections. Applied knowledge of a wide variety of library rules, policies and operations to resolve primarily routine issues encountered when performing collection maintenance duties.
  • With supervision, performed ALL of the above tasks and duties supporting the maintenance of materials in library collections. Applied knowledge of some library rules, policies and operations to resolve routine issues encountered while performing collection maintenance activities.
  • None of the Above.
3 In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a narrative for any KSA statement will result in disqualification of your application from further consideration. Maximum length of 10000 characters.
4 Ability to provide reference services.** Provided reference services to patrons using manual and/or computerized reference tools. Assisted users in determining available methods for locating information and effectively dealt with and communicated with a wide variety of individuals with different backgrounds in order to disseminate accurate and factual information to library patrons and customers. This includes handling complaints effectively, in a timely manner and anticipating client's needs.   
  • As a primary job responsibility, provided a wide variety of reference services to library customers, anticipating their needs and putting them first; and effectively resolving complaints and concerns with diplomacy, tact and professionalism. Responded quickly to very difficult and highly complex questions with factual and accurate information about special collections.
  • As a primary job responsibility, provided a wide variety of reference services to library customers, anticipating their needs and putting them first; and effectively resolving complaints and concerns with diplomacy, tact and professionalism. Responded quickly to primarily routine questions with factual and accurate information.
  • Provided reference services to library customers by responding to routine questions with factual and accurate information.
  • None of the Above.
5 In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a narrative for any KSA statement will result in disqualification of your application from further consideration. Maximum length of 10000 characters.
6 Knowledge of library processes and procedures.** Used knowledge of library processes and procedures to: 1) retrieve materials from storage and return materials to storage; 2) mark and house library or archival materials; 3) organize library or archival materials; 4) create lists, inventories or descriptive data; 5) keep statistics and reports on work completed; 6) conduct quality review of digitally reformatted material; and 7) accession library or archival material.
  • Demonstrated knowledge and experience with library processes and procedures performing AT LEAST FIVE (5) of the above, including 4).
  • Demonstrated knowledge and experience with library processes and procedures performing FOUR (4) of the above, including 4).
  • Demonstrated knowledge of library processes and procedures performing TWO (2) or THREE (3) of the above, including 4).
  • None of the Above.
7 In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a narrative for any KSA statement will result in disqualification of your application from further consideration. Maximum length of 10000 characters.
8 Ability to retrieve material from collections.** Retrieved materials from library collections.      
  • Performed the most difficult searches for retrieval of items and searched for and retrieved items whose search criteria were vague, or not readily found by conventional means. Verified entries in the shelf list or integrated library system and consulted the full range of library tools to find items.
  • Located items not readily available on the shelf, verified entries in the shelf list or integrated library system, and consulted the full range of library tools to find items.
  • Retrieved materials from library collections.
  • None of the Above.
9 In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a narrative for any KSA statement will result in disqualification of your application from further consideration. Maximum length of 10000 characters.
10 Ability to provide customer service while exercising judgment and discretion. Provided quality customer service in a positive and professional manner by recognizing client needs, effectively working with a wide variety of individuals to disseminate information, answering inquiries from staff and working within agency/departmental standards.
  • In a professional environment, independently provided customer service via multiple communication channels, (e.g., telephone, email, online, and written documents). Communicated with customers and demonstrated knowledge of products and services offered by organization/business. Handled a high volume of customer needs through first-contact resolution. Determined the scope and nature of inquiries and complaints. Obtained and examined all relevant information to assess validity of complaints and determined possible causes and independently made decisions for agency/department using diplomacy and discretion. Followed through to ensure customer complaints were resolved in established timeframes.
  • With minimal supervision in a professional environment, provided customer service via multiple communication channels, (e.g., telephone, email, online, and written documents). Communicated with customers and demonstrated knowledge of products and services offered by organization/business. Handled customer needs through first-contact resolution. Identified customer complaints and offered solutions to resolve complaints. Contacted customers to notify them of the status of inquiries and the plan of action to resolve complaints. Followed through to ensure customer complaints were resolved in established timeframes.
  • With supervision in a professional environment, provided customer service via multiple communication channels, (e.g., telephone, email, online, and written documents). Responded to various routine customer inquiries. Handled customer needs through first-contact resolution. Used pre-established rules and procedures for resolving customers' complaints and made decisions. Displayed judgment in straight forward situations.
  • None of the Above.
11 In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a narrative for any KSA statement will result in disqualification of your application from further consideration. Maximum length of 8000 characters.
12 How did you hear about this job opening? (You may select multiple responses.) Answer to this question is required
  • Congressional Referral
  • Academic Journal
  • Newspaper
  • LATPRO
  • Diversity Jobs
  • HACE
  • USAJOBS
  • Personal Reference
  • Other
13 If you have heard about this position from another source other than those listed above, please indicate the source. Maximum length of 50 characters.