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Vacancy Details

Grade: 11

1 Choose the one statement that best describes your education and/or experience as it relates to this position. Answer to this question is required
  • I have successfully completed that requirements for a Ph.D. or equivalent doctoral degreee in a field that is directly related to the duties of this position.
  • I have successfully completed three full years of progressively higher level graduate education leading to a Ph.D., in a field that is directly related to the duties of this position.
  • I have an LL.M., related to the position.
  • I have 1 year of specialized experience at or at least equivalent to the Grade 9 level in the Federal service which is in or related to the work of this position that provided the specific knowledge, skills and abilities to perform successfully the duties of this position.
  • I do not meet the requirements as described.
2 I have at least one year of full time specialized experience equivalent to the next lower grade level directly in or closely related to the field of work for which application is made that demonstrates skill to perform the duties of the position described in this announcement. Answer to this question is required
  • Yes
  • No
3 Choose the one statement that best describes your experience/education as it relates to this position. Answer to this question is required
  • I have one year of specialized experience equivalent to at least the GS-9 level in the Federal service or comparable pay band system related to the work of this position. This specialized experience is defined as researching and analyzing technical documentation and utilizing qualitative and quantitative methods to assess compliance with policies and procedures; and providing recommendations for operational process improvements.
  • I have qualifying education as described in the vacancy announcement.
  • I have a qualifying combination of experience and education as described in the vacancy announcement.
  • I do not have the experience or education described above.
4 Which of these activities describes your experience using a wide range of qualitative and quantitative analytical and evaluative methods and techniques to conduct studies of organization functions, processes, procedures and operations that lead to improved effectiveness of operations and employee morale? Answer to this question is required
  • I have performed this task routinely with little to no supervision or assistance. Others have consulted me for assistance in performing this task.
  • I have performed this task independently as a regular part of my job, keeping my supervisor apprised of projects’ status during routine intervals. Supervisory or higher-level review and approval of any aspect of analytical studies is obtained at timeframes established at time of assignment from the supervisor.
  • I have used off the shelf or independently-constructed surveys or studies to gather information on the effectiveness and efficiency of organizations.
  • I have participated on analyses of data gathered via surveys or other data collection methods.
  • I have had education or training in performing these tasks, but have not yet performed them on the job.
  • I have not had education, training or experience in performing these tasks.
5

Which of the following best describes your experience organizing documents and data and analyzing complex sets of data?

Answer to this question is required
  • I have performed these tasks. My work on these tasks is monitored with little supervision by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had education or training in performing these tasks, but these are not a regular part of my job.
  • I have had education or training in performing these tasks, but have not yet performed it on the job.
  • I have not had education, training or experience in performing these tasks.
6 Which of the following describes your written communication skill in communicating programmatic goals in a diverse organization? (Check all that apply) Answer to this question is required
  • I have substantial experience in preparing written reports and documentation for a diverse audience including higher management.
  • I have experience writing complex reports, office-wide memoranda, policy guidance, operating procedures, and recommendations to staff and my supervisor.
  • I have routinely written reports and memoranda on behalf of a committee or group of individuals which may involve explanation of policies, procedures, and/or recommendations.
  • I have prepared analytical summaries or justifications, investigative reports, and/or articles for periodicals, briefs, and proposals.
  • I have experience writing drafts of reports, memoranda, policy, procedures, and/or recommendations for my supervisor. I have made recommendations to my supervisor or higher management regarding changes in draft reports written by others.
  • I have written clear and effective correspondence, reports and other written materials for a written public inquiry, specialized audience, or wider distribution.
  • I have written papers that provide the pros and cons of decisions to be made by my supervisor and/or higher management.
  • I have prepared clear and concise correspondence for internal inquiries.
  • None of the above.
7 Which of the following statements best describes your experience in communicating in writing? Answer to this question is required
  • I have notified individuals or offices in writing of decisions, problems, or further actions needed.
  • I have prepared complex data reports for outside agencies.
  • I have prepared policy/procedure documents or office-wide reports, and I have made recommendations to supervisors regarding changes in the style of documents written by others.
  • I have developed written materials for briefings, meetings, or conferences.
  • I have developed operating instructions and/or formal instructions of directives.
  • I have not performed any of the tasks above.
8 Which of the following best describes your interaction with customers via online tools, such as helpdesk support? Answer to this question is required
  • I have monitored and responded to customer inquiries via online tools and effectively answered or routed queries to appropriate subject matter experts for resolution, with little to no supervision.
  • I have monitored and responded to customer inquiries via online tools and effectively answered or routed queries to appropriate subject matter experts for resolution with assistance or guidance from peers or a supervisor.
  • I have developed help desk tools or correspondence for use by other individuals to expedite or streamline responsiveness to customers.
  • I have technical experience in online resources and can easily adapt to online tools that support customer service queries.
  • I have had education or training in performing these tasks but have not yet performed it on the job.
  • I have not had education, training or experience in performing these tasks.
9 Which of the following best describes your oral communication skill in presenting programmatic goals, reports, policy guidance, and information? Answer to this question is required
  • I have substantial experience preparing and making oral presentations to diverse audiences including higher management (under challenging circumstances).
  • I have developed and made oral presentations on behalf of or to a committee or group of individuals involving an explanation of policies, procedures, and/or recommendations that were demanding.
  • I have experience in preparing and making oral presentations to staff members that were routine in nature.
  • I have experience in preparing and making oral presentations to immediate staff and/or my supervisor.
  • None of the above.
10 Which of the following oral communication tasks do you have experience performing? (Check all that apply) Answer to this question is required
  • I have conducted briefings to upper management under challenging circumstances. (Communication involved answering difficult questions, debating an issue, and providing a point of view. Communication was clear and concise.)
  • I have prepared and exchanged information to management that was fairly demanding. (Communication involved interaction with the audience. Audience was responsive to information presented.)
  • I have prepared and exchanged information that was routine in nature. (Communication involved little or no interaction with the audience.)
  • I have communicated with a variety of individuals which may involve explanation of involved procedures.
  • I have taught less experienced personnel.
  • I have pre-briefed senior staff in preparation for decision meetings on programs under my purview.
  • I have participated in outreach activities such as open houses, public programs, and special programs highlighting the museum’s collections and activities.
  • I have prepared and exchanged information that was routine in nature such as standard archival services provided by the unit.
  • I have not performed any of the tasks above.
11 Which of the following best describes your experience in collecting, analyzing and compiling statistical data for metrics reporting? Answer to this question is required
  • I have performed this task routinely with little to no supervision or assistance. Others have consulted me for assistance in performing this task.
  • I have performed this task independently as a regular part of my job, keeping my supervisor apprised of projects’ status during routine intervals. Supervisory or higher-level review and approval of any aspect of analytical studies is obtained at timeframes established from the supervisor.
  • I have assisted others on this task as a regular part of my job, keeping my supervisor apprised of projects’ status during routine intervals.
  • I have had education or training in performing these tasks but have not yet performed them on the job.
  • I have not had education, training or experience in performing these tasks.
12 Which of the following best describes your experience utilizing the PeopleSoft Enterprise Resource Planning System (ERP)? Answer to this question is required
  • I have utilized this system as a regular part of my job. My work on this system is monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had education or training in using this, but it is not used as regular part of my job.
  • I have had education or training in using this system, but have not yet utilized it on the job.
  • I have not had education, training or experience with ERP.
13 Which of the following best describes your experience with Excel? Answer to this question is required
  • I use Excel to analyze data, create tables, create charts and prepare reports as a regular part of my job.
  • I have experience using Excel to analyze data as a regular part of my job.
  • I have been trained in the use of Excel, but do not use it as part of my regular job.
  • This is not a program that I regularly use.

Grade: 12

1 Grade 12: Choose the one statement that best describes your experience as it relates to this position. Answer to this question is required
  • I have 1 year of specialized experience at or at least equivalent to the Grade 11 level in the Federal service which is in or directly related to the work of this position that provided the specific knowledge, skills and abilities to perform successfully the duties of this position. This experience could have been obtained in the public, private, or non-profit sectors.
  • I do NOT have at least 1 full year of specialized experience as described above.
2 Do you have one year of specialized experience equivalent to at least the GS-11 level in the Federal service or comparable pay band system related to the work of this position? This specialized experience is defined as researching and analyzing technical documentation and processes contributing to the development and implementation of new or revised policies and procedures; determining and utilizing qualitative and quantitative methods to assess compliance with policies and procedures; and, charting and promoting recommendations for process improvements for management, programs, and museums. Answer to this question is required
  • Yes
  • No
3 Which of these activities describes your experience using a wide range of qualitative and quantitative analytical and evaluative methods and techniques to conduct studies of organization functions, processes, procedures and operations that lead to improved effectiveness of operations and employee morale? Answer to this question is required
  • I have performed this task routinely with little to no supervision or assistance. Others have consulted me for assistance in performing this task.
  • I have performed this task independently as a regular part of my job, keeping my supervisor apprised of projects’ status during routine intervals. Supervisory or higher-level review and approval of any aspect of analytical studies is obtained at timeframes established at time of assignment from the supervisor.
  • I have used off the shelf or independently-constructed surveys or studies to gather information on the effectiveness and efficiency of organizations.
  • I have participated on analyses of data gathered via surveys or other data collection methods.
  • I have had education or training in performing these tasks, but have not yet performed them on the job.
  • I have not had education, training or experience in performing these tasks.
4

Which of the following best describes your experience organizing documents and data and analyzing complex sets of data?

Answer to this question is required
  • I have performed these tasks. My work on these tasks is monitored with little supervision by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had education or training in performing these tasks, but these are not a regular part of my job.
  • I have had education or training in performing these tasks, but have not yet performed it on the job.
  • I have not had education, training or experience in performing these tasks.
5 Which of the following describes your written communication skill in communicating programmatic goals in a diverse organization? (Check all that apply) Answer to this question is required
  • I have substantial experience in preparing written reports and documentation for a diverse audience including higher management.
  • I have experience writing complex reports, office-wide memoranda, policy guidance, operating procedures, and recommendations to staff and my supervisor.
  • I have routinely written reports and memoranda on behalf of a committee or group of individuals which may involve explanation of policies, procedures, and/or recommendations.
  • I have prepared analytical summaries or justifications, investigative reports, and/or articles for periodicals, briefs, and proposals.
  • I have experience writing drafts of reports, memoranda, policy, procedures, and/or recommendations for my supervisor. I have made recommendations to my supervisor or higher management regarding changes in draft reports written by others.
  • I have written clear and effective correspondence, reports and other written materials for a written public inquiry, specialized audience, or wider distribution.
  • I have written papers that provide the pros and cons of decisions to be made by my supervisor and/or higher management.
  • I have prepared clear and concise correspondence for internal inquiries.
  • None of the above.
6 Which of the following statements best describes your experience in communicating in writing? Answer to this question is required
  • I have notified individuals or offices in writing of decisions, problems, or further actions needed.
  • I have prepared complex data reports for outside agencies.
  • I have prepared policy/procedure documents or office-wide reports, and I have made recommendations to supervisors regarding changes in the style of documents written by others.
  • I have developed written materials for briefings, meetings, or conferences.
  • I have developed operating instructions and/or formal instructions of directives.
  • I have not performed any of the tasks above.
7 Which of the following best describes your oral communication skill in presenting programmatic goals, reports, policy guidance, and information? Answer to this question is required
  • I have substantial experience preparing and making oral presentations to diverse audiences including higher management (under challenging circumstances).
  • I have developed and made oral presentations on behalf of or to a committee or group of individuals involving an explanation of policies, procedures, and/or recommendations that were demanding.
  • I have experience in preparing and making oral presentations to staff members that were routine in nature.
  • I have experience in preparing and making oral presentations to immediate staff and/or my supervisor.
  • None of the above.
8 Which of the following oral communication tasks do you have experience performing? (Check all that apply) Answer to this question is required
  • I have conducted briefings to upper management under challenging circumstances. (Communication involved answering difficult questions, debating an issue, and providing a point of view. Communication was clear and concise.)
  • I have prepared and exchanged information to management that was fairly demanding. (Communication involved interaction with the audience. Audience was responsive to information presented.)
  • I have prepared and exchanged information that was routine in nature. (Communication involved little or no interaction with the audience.)
  • I have communicated with a variety of individuals which may involve explanation of involved procedures.
  • I have taught less experienced personnel.
  • I have pre-briefed senior staff in preparation for decision meetings on programs under my purview.
  • I have participated in outreach activities such as open houses, public programs, and special programs highlighting the museum’s collections and activities.
  • I have prepared and exchanged information that was routine in nature such as standard archival services provided by the unit.
  • I have not performed any of the tasks above.
9 Which of the following best describes your interaction with customers via online tools, such as helpdesk support? Answer to this question is required
  • I have monitored and responded to customer inquiries via online tools and effectively answered or routed queries to appropriate subject matter experts for resolution, with little to no supervision.
  • I have monitored and responded to customer inquiries via online tools and effectively answered or routed queries to appropriate subject matter experts for resolution with assistance or guidance from peers or a supervisor.
  • I have developed help desk tools or correspondence for use by other individuals to expedite or streamline responsiveness to customers.
  • I have technical experience in online resources and can easily adapt to online tools that support customer service queries.
  • I have had education or training in performing these tasks but have not yet performed it on the job.
  • I have not had education, training or experience in performing these tasks.
10 Which of the following best describes your experience in collecting, analyzing and compiling statistical data for metrics reporting? Answer to this question is required
  • I have performed this task routinely with little to no supervision or assistance. Others have consulted me for assistance in performing this task.
  • I have performed this task independently as a regular part of my job, keeping my supervisor apprised of projects’ status during routine intervals. Supervisory or higher-level review and approval of any aspect of analytical studies is obtained at timeframes established from the supervisor.
  • I have assisted others on this task as a regular part of my job, keeping my supervisor apprised of projects’ status during routine intervals.
  • I have had education or training in performing these tasks but have not yet performed them on the job.
  • I have not had education, training or experience in performing these tasks.
11 Which of the following best describes your experience with Excel? Answer to this question is required
  • I use Excel to analyze data, create tables, create charts and prepare reports as a regular part of my job.
  • I have experience using Excel to analyze data as a regular part of my job.
  • I have been trained in the use of Excel, but do not use it as part of my regular job.
  • This is not a program that I regularly use.

Grade: All Grades

No questions specified.