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Vacancy Details

Grade: 02

No questions specified.

Grade: All Grades

Due to the high volume of applications received for Smithsonian vacancies, we are unable to confirm receipt of online application packages including faxed documentation and may not be able to respond to your inquiry on the status of your application. After you complete the online application process, you will receive an automated email message as proof of receipt of application. You may view the status of any faxed supporting documentation by following the steps in the "How to Apply" section of the announcement. We appreciate your patience, as the staffing process to identify highly qualified candidates may take up to four weeks or more to complete. After the announcement closes and application reviews are done, you may be contacted by the hiring office if further evaluation or interviews are required. You will receive an e-mail notification on the final status of the vacancy.
1 Select the response that best reflects how you learned about this position. Answer to this question is required
  • Individual referral (friend, relative, Smithsonian employee, school counselor, or other)
    1.1 Please indicate the source. Maximum length of 250 characters.
  • Job fair or informational session
    1.1 Please indicate the source. Maximum length of 250 characters.
  • Social networking site (Facebook, Twitter, YouTube, or other)
    1.1 Please indicate the source. Maximum length of 250 characters.
  • Other online source (USAJobs, Smithsonian website, Internet employment search)
    1.1 Please indicate the source. Maximum length of 250 characters.
  • Community or professional organization
    1.1 Please indicate the source. Maximum length of 250 characters.
  • Mass media (magazine, newspaper, radio, television, poster, telephone job hot line)
    1.1 Please indicate the source. Maximum length of 250 characters.
2

Do you have three (3) months of general experience at the level of difficulty and responsibility equivalent to the 1 grade level in the Federal service or comparable pay band?  This experience should demonstrate clerical, office, or other work that indicates the ability to acquire the competencies necessary to perform the duties of this position.

Answer to this question is required
  • Yes
  • No
3

Which of the following best describes your experience performing mathematical calculations to make change during cash fee collections?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
4

Which of the following best describes your experience operating computer software for fee collection?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
5

Which of the following best describes your experience operating computer software programs such as word processing, spreadsheet, or database?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
6

Which of the following best describes your experience preforming minor maintenance duties on automated fee machines or other fee collection equipment?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
7

Which of the following best describes your experience communicating orally in person and/or over the phone to provide information to the public or others within the organization?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee..
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
8

Which of the following best describes your experience explaining the importance of rules or regulations concerning the protection of resources and/or safety of visitors?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
9

Which of the following best describes your experience using a two-way radio or multi-channel two-way radio?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
10

Which of the following indicates the work experience you have had with daily floor operations in a museum? (Check all that apply)

Answer to this question is required
  • Readjusting and maintaining adequate staffing levels.
  • Meeting and greeting visitors.
  • Daily maintenance and upkeep of an information desk.
  • Monitoring and reporting any needed building repairs.
  • Managing large crowds.
  • None of the above.
11

Which of the following best describes your experience answering recurring visitor questions while maintaining a professional demeanor?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
12

Which of the following best describes your experience providing current, accurate information to visitors of a cultural institution concerning areas of interest including facilities and services?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
13

Which of the following best describes your experience distributing maps, brochures, and other printed materials?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
14

Which of the following best describes your experience dealing with a high volume of customer and visitor contacts while maintaining a professional demeanor?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
15

Which of the following best describes your experience resolving customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
16 Which of the following statements best describe your experience providing customer service? Answer to this question is required
  • I have experience providing customer service while meeting the needs of all visitors in a fast paced, high volume environment.
  • I have experience in a cultural or educational institution interacting with visitors and providing customer service while meeting the needs of all visitors in a fast paced, high volume environment.
  • I have experience providing customer service that is not described in the above options.
  • I do not have experience providing customer service.
17

Which of the following best describes your experience verifying transaction records including money collected and stock sold to complete shift reports?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
18

Which of the following best describes your experience notifying appropriate staff of visitor and resource needs such as major maintenance issues or safety hazards?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
19

Which of the following best describes your experience referring visitor complaints and conflicts to the appropriate supervisor?

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in how to perform this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.