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Vacancy Details


About

Announcement Number:
NGA-18-88
Hiring Agency:
National Gallery of Art
Position Title:
IT Specialist Linux Engineer
Open Period:
06/08/2018 - 06/22/2018

Format MM/DD/YYYY


This vacancy is limited to a certain number of applicants and may close before the close date listed here if that limit is reached.
Series/Grade:
NF - 0854 13
Salary:
USD $96,970 - USD $126,062
Work Schedule:
Full-time - Full time
Promotion Potential:
NF-14
Duty Location(s):
1 Vacancy in

Washington DC, DC, US
Telework Eligible:
No
For More Info:
Staffing
202-842-6814
Staffing@nga.gov

Overview

Who May Apply/Clarification From the Agency:
United States citizens and Nationals

Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Permanent
Marketing Statement:
The National Gallery of Art was conceived and given to the people of the United States by Andrew W. Mellon (1855–1937). Mellon was a financier and art collector from Pittsburgh who came to Washington in 1921 to serve as secretary of the treasury. During his years of public service he came to believe that the United States should have a national art museum equal to those of other great nations.
Summary:

THIS IS A PERMANENT, PRIVATE FUNDED POSITION WHICH DOES NOT CONFER COMPETITIVE FEDERAL STATUS TO THE INCUMBENT. THE SELECTED CANDIDATE WILL BE ELIGIBLE FOR THE FEDERAL GOVERNMENT EMPLOYMENT BENEFITS PACKAGE INCLUDING HEALTH INSURANCE, LIFE INSURANCE, RETIREMENT COVERAGE, AND SICK/ANNUAL LEAVE ACCRUAL.

This announcement has an application limit of 150 applications.  Therefore, applicants should apply as soon as possible.  If the 150 application limit is not met previously, the job announcement will close at 11:59 pm, on Friday, June 22, 2018.  Applicants need to ensure they provide all supporting documentation at the time they apply to the vacancy announcement.

Similar to other museums around the world and the independent government agencies here within the United States, the Gallery is facing a digital paradigm shift in the way we deliver our services to fulfill our mission. The key challenge with our delivery is how to adjust to the digital age and provide our staff and patrons with a secure and productive environment. The Linux Engineer/Release Manager position serves within Technology Solutions (TTS) – Operations (TTS-OPS). This department reports to the Office of the Chief Information Officer (OCIO) which is in the Office of the Treasurer of the National Gallery of Art (the Gallery).

In support of the Gallery’s long term digital strategy, the OCIO has been working aggressively to assess and migrate IT systems into cloud-based environments (Microsoft Azure, Amazon Web Services and others) over the course of the last few years. The Linux Engineer/Release Manager is a member of the group of technologists and the Release Manager in the request fulfillment process. Furthermore, the Linux Engineer/Release Manager is responsible for maintaining a close working relationship with the technology vendors, the Gallery’s system owners, the Information System Security Officer (ISSO) and other key stakeholders to ensure applications and services meet the system security requirements and are in compliance with the evolving US Government regulations, the National Institute of Standard (NIST) cyber security standards, the Gallery information security policies, and the industries best practice.



Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required

Duties

The incumbent: 



  • Evaluate systems and upgrades for appropriateness.

  • Oversee and implement system upgrade strategies.

  • Assist in the design, implementation, and maintenance of complex solutions.

  • Coordinate activities with other technical personnel as appropriate.

  • Develop and analyze highly complex system standards, thresholds, and recommendations to maximize system performance.

  • Maintain all server side Security Certificates to ensure compliance with the Gallery’s cyber security policy.

  • Develop strategies to manage the frequency of installations of the support package releases and patch.

  • Monitor system maintenance and provide technical recommendations for enhancement.

  • Thorough understanding and workings of Server protocols including, NTP, SMTP, SFTP, and email routing.

  • Research current systems technologies and serve as subject matter expert on complex systems processes and procedures.

  • Provide technical know-how to internal and external personnel on highly complex system administration and installation processes.

  • Share knowledge and provide guidance to less experienced personnel.

  • Thorough understanding and workings of incident handling protocols, personally identifiable information, Server network procedures, and information handling.

  • Coordinate with stakeholders to formulate complex technical solutions. Inform stakeholders of appropriate developments in technical support products.

  • Responsible for installing and maintaining the Red Hat Linux server operating system and various Linux applications and services such as Apache, TomCat, Kerberos, LDAP, MySQL, Satellite Server, Bind, and Postfix, Bash, Python, and Perl scripting.

  • Responsible for the security posture and implementing patches of Linux assets during weekly maintenance windows (off-hours).

  • Provide immediate response to break-fix of Linux assets base on the Gallery's Business Continuity tiered handling requirements (to include off-hours).


 


 


 

Qualifications and Evaluations

Requirements:

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.


Physical Requirements: There are no unusual physical demands beyond those normally required in a standard information systems environment.The ability to produces superior performance under constant pressure and tight deadlines is essential as are multi-tasking skills. 

Key Requirements:
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Education Requirements:

    This position has an education requirement.  You are strongly encouraged to submit a copy of your transcripts (or a list of your courses including titles, credit hours completed and grades).  Unofficial transcripts will be accepted in the application package.  Official transcripts will be required from all selectees prior to receiving an official offer.  Click here for information on Foreign Education.

    Education:
    All academic degrees and coursework must be from accredited or pre-accredited institutions.

    Candidate has a bachelor’s degree (master’s degree preferred) in information technology, computer science, system engineering, or equivalent degree. 


    Certification or Trainings: Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE) in version 6 or later are required.


    Specialized Amazon Web Services training - Architecting on AWS, is a plus.


     

    Evaluations:
    Best-qualified candidates will be determined by their personal, educational and work experience indicated in your resume and in their supplemental information relative to the factors listed above.

    If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.                                                                                              

         
    Qualifications:

    SPECIALIZED EXPERIENCE:  Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.   Examples of specialized experience are:

    One year of specialized experience equivalent to the GS-13 grade level or comparable pay band in the Federal service or equivalent experience in the private sector serving as a technical advisor to various strategic IT initiatives within a cultural institution.

    Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!

    Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.



    • Knowledge of the office automation, network and data center IT environments similar in size and complexity to the Gallery’s. Technologies include Windows and Linux platforms,
      VM solutions, Cisco, and Citrix networking environments.

    • Ability to perform problem identification and analysis on various IT cloud-based SaaS solutions such as Office 365, ServiceNow, Azure and AWS.

    • Knowledge of the movement to PaaS and SaaS platforms with an understanding of the strengths and weaknesses of the marketplace in these areas.

    • Possesses project and process management skills, with the ability to handle multiple projects and a wide range of tasks.

    • Ability to perform well under pressure, manage multiple tasks simultaneously and within time constraints.

    • Excellent written, verbal, communication and presentation skills to express information to individuals or groups, taking into account the audience and nature of the information; make clear and
      convincing presentations; listen to others, attend to nonverbal cues and responds appropriately.


    GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.



    1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

    2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

    3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

    4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    Benefits and Other Info

    Benefits:
    The Gallery offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System and Thrift Savings Plan (TSP).  Information on Federal benefits is provided at:   https://www.usajobs.gov/Help/working-in-government/benefits/ .  If you use public transportation, part of your transportation costs may be subsidized.
    Other Information:

    How to Apply

    How to Apply:
    To be considered for this position, you must submit your complete application, including all required supporting documentation (see "Required Documentation" section) no later than 11:59pm EST on the closing date of this announcement. If you fail to submit a complete application prior to the closing time (regardless of when you started) the application system will not allow you to finish! Requests for extensions will not be granted, so please begin the application process allowing yourself enough time to finish and submit your application before the deadline. Our application system displays a countdown timer in the top-left corner of the screen for your reference.

    Steps to submit a complete application:
    1. You must have an active USAJOBS account and be logged in.
    2. You must have a completed resume associated with your USAJOBS account.
    3. Once you are logged in and all of your application materials are ready, click on the 'Apply Online' button to get started.
    4. You will be given the option to include your resume, documents, and demographic information from your USAJOBS profile. You will then be transferred to the National Gallery of Art's application tracking system. If you select documents from your USAJOBS account, you MUST complete the download process in a later step or your USAJOBS documentation WILL NOT be transferred! See Step 6.
    5. You must respond to all applicant assessment questions, carefully following all instructions provided.
    6. You will then be asked to upload additional supporting documentation. If you selected documents from USAJOBS prior to being transferred to our application system (Step 4), you will need to click the "USAJOBS" link to complete the transfer process. These documents ARE NOT automatically transferred! It is ultimately your responsibility to make sure that all required documents are either faxed, uploaded, or transferred from USAJOBS successfully. If you are unsure whether your documents went through, please contact the Agency Contact listed on the announcement BEFORE the vacancy closes.
    7. IMPORTANT: In the final step of the application process you will be shown a copy of your resume and all the information you entered during the application process. You must click the 'Finish' button at the bottom of this final page and receive confirmation that your application has been received. If you do not click 'Finish', your application will not be received!
    If your resume does not support the responses in your application questionnaire, or if you fail to submit required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.

    Steps to modify or withdraw your application:
    1. Return to USAJOBS and log in to your account.
    2. In the "My Account" screen, click "Application Status" in the left-hand column.
    3. You will see a table list of all the jobs you've applied to, click on the title of the application you want to modify.
    4. If the announcement is still open the button which normally says "Apply Online" will instead say "Edit Application", click that button. (If you wish to withdraw your application from consideration after the closing date, contact the HR Specialist listed on the announcement.)
    5. You will be directed back to NGA's application tracking system where you can make changes, or you can click "Withdraw Application" to remove your application from being considered.
    NEED HELP?
    • If you experience any difficulties with the application process (anything after you have clicked the 'Apply Online' button), please contact the Agency Contact listed on this announcement during normal business hours. If you are receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number.
    • If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder help, please visit the USAJOBS Resource Center or contact USAJOBS HELP. Regretfully, NGA cannot resolve issues with your USAJOBS account. We regret that we are unable to support any issue with USAJOBS, as this service is maintained by the Office of Personnel Management exclusively.
    • If you are experiencing a significant hardship which hinders your ability to apply online please contact the Agency Contact listed on this announcement during normal business hours to discuss your situation. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM EST on the closing date of this announcement.
    Required Documents:
    Please carefully review the following list to determine what documentation you need to submit.

    Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.

    ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.
    • Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
    • Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
    • Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
    • For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
    • It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.
    If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.

    Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).

    To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!
    1. Full position title;
    2. appointment type;
    3. occupational series;
    4. pay plan, grade, and step;
    5. tenure code; and
    6. service computation date (SCD).
    Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.

    Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.

    Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.
    Next Steps:
    After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.

    In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.

    We expect to make a selection within 30 to 90 days of the closing date of this announcement.