Skip to main content

Vacancy Details

Grade: 09

Specialized experience is performing at least 2 of the following:
  1. analyzing existing administrative policies to determine needs for improvement; or
  2. applying analytical techniques to gather, manipulate and report data on organizational issues and trends; or
  3. providing administrative support to an organization, such as workload management, budget/financial management, human resources, timekeeping, training, travel and records management.
1 Select the one choice that describes the basis on which you qualify. Answer to this question is required
  • I have one year of specialized experience equivalent to GS-07 level or higher in Federal service as defined above.
  • I have a master's or equivalent level degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B or J.D., if related.
  • I have a combination of graduate level education and specialized experience that together meet the qualification requirements of this position.
  • None of the above.
2 Which of the following best describes your experience reviewing correspondence to be signed or approved by an executive or the head of the organization/agency to ensure that it conforms to published policies and program objectives? Answer to this question is required
  • I am highly proficient at this task and have performed it independently and/or trained others in the performance of this task
  • I am highly proficient at this task and have performed it numerous times as part of job(s) that I have held.
  • I have performed this task on an occasional or infrequent basis, or under close supervision.
  • I have received training or education related to this task.
  • None of the above
3 I have experience performing the following clerical tasks: Answer to this question is required
  • Drafting replies to general inquiries
  • Relaying instructions to staff members
  • Collecting data
  • Preparing reports for higher level management
  • Acting on requests received concerning procedural or administrative requirements
  • Maintaining control records on incoming correspondence and action documents
  • Reviewing outgoing correspondence for procedural and grammatical accuracy
  • None of the above
4 I have performed the following using an automated database system: Answer to this question is required
  • Input data
  • Develop Ad-hoc reports
  • Run routine and/or canned reports
  • Analyze data
  • None of the above
5 From the list below, select the choice that most closely represents your experiences in planning, coordinating, and arranging meetings, conferences or workshops. Answer to this question is required
  • I have independently planned and coordinated high-level multi-agency conferences/meetings/workshops to include national level (or equivalent echelons in private industry). This included advising attendees on meeting agenda; travel requirements; making arrangements for conference/meeting rooms and insuring the availability of required equipment.
  • I have independently planned and coordinated high level meetings within my organization (typically with heads of offices or organizations but not characterized as headquarters or national level office). This included making travel arrangements, insuring proper meeting rooms were reserved, and insuring the availability of required equipment.
  • I have independently arranged meetings for my assigned office/organization. This typically involves arranging for a conference room/office, and informing attendees of time and location. Attendees are typically from within the local organization but may occasionally include other offices or external parties. If travel is involved, it is typically arranged for by the attendees` organization/office.
  • I typically arrange meetings for my organization based on specific instructions from supervisor or other higher level employee. Arrangements are typically limited to reserving an office or conference room and informing attendees of time and location. Attendees are typically from within the same office/organization.
  • I do not have the experience described in the choices above.
6 From the list below, select the choice that most closely represents your experience in making travel arrangements and preparing travel orders and vouchers. Answer to this question is required
  • I have experience in arranging travel for staff including scheduling transportation and hotel reservations, preparing travel orders and vouchers.
  • I have experience in preparing travel orders in accordance with applicable policies and procedures. I provide assistance to travelers on appropriate expenses/process for vouchering or prepare vouchers.
  • I have experience in preparing either travel orders or travel vouchers, but not both.
  • I do not have the experience described in the choices above.
7 Do you have experience researching, analyzing and responding to multiple and complex inquiries/complaints regarding technical and non-technical issues? Answer to this question is required
  • Yes
  • No
8 I have experience with the following: Answer to this question is required
  • Working across multiple teams to design end to end solutions.
  • Working with scattered teams and with people across organizational levels
  • Communicating technical concepts to technical and non-technical audiences
  • Business process mapping and improvements
  • None of the above.

Grade: 11

Specialized experience is performing at least 2 of the following:
  1. Performing the following administrative functions: budget and financial management, purchasing, procurement, human resources, and general administration to conduct the business of an organization; or
  2. analyzing and evaluating the effectiveness of management programs and controls, operating procedures, or workflow and making recommendations; or
  3. assisting staff in the implementation of organizational goals and objectives by providing support in the development and execution of internal management activities.
1 Select the one choice that describes the basis on which you qualify. Answer to this question is required
  • I have one year of specialized experience equivalent to GS-09 level or higher in Federal service as defined above.
  • I have a Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree; or an LL.M., if related
  • I have a combination of graduate level education and specialized experience that together meet the qualification requirements of this position.
  • None of the above.
2 I have experience performing the following duties as a regular and recurring part of my job: Answer to this question is required
  • Write and edit documents and review for grammatical, clarity, content, and proper routing/coordination
  • Interpret and integrate information in a variety of formats, such as graphs, tables, databases, and spreadsheets.
  • Coordinate and arrange travel plans
  • Maintain planning and scheduling calendar, collect pre-meeting materials, drafts agendas for meetings
  • Coordinate arrangements for both in-person and virtual conferences and high-level meetings
  • Follow through and implement decisions reached in meetings
  • Timekeeping functions
  • Draft and edit presentations
  • None of the above
3 Have you provided guidance and/or technical support in the day-to-day processing of a variety of administrative/operational transactions (e.g., travel, supply, and/or vehicle management; time & attendance, etc.) to ensure accuracy and timeliness? Answer to this question is required
  • Yes
  • No
4 Select the response that best describes your level of proficiency in oral and written communications that effectively convey information to technical and non-technical team members with varying skill sets. Answer to this question is required
  • I have extensive experience providing technical guidance and direction to others on performing this task as one of the major duties of a position or positions I have held.
  • I have extensive experience performing this task frequently as one of the regular duties of a position or positions I have held. I perform this task independently, with minimal supervision and technical guidance; only in unique or unusual circumstances do I request guidance and direction.
  • I have extensive experience performing this task frequently as one of the regular duties of a position or positions I have held. I perform this task with technical guidance and assistance from a senior specialist or supervisor.
  • I have experience performing this task, but it was not a regular part of my duties so my exposure is limited.
  • None of the above.
5 From the following list, select the response choice that best describes your experience maintaining information within an electronic filing system. Answer to this question is required
  • I have received training regarding maintaining an electronic filing system but do not have any work experience performing this function.
  • I have experience assisting higher level personnel in maintaining an electronic filing system. My work was subject to close review and guidance. Final products were reviewed for accuracy and completeness by a team leader/supervisor.
  • I have experience maintaining an electronic filing system. My work was reviewed for accuracy and completeness by a team leader/supervisor.
  • I have independently maintained an electronic filing system. My work was accepted with limited review.
  • None of the above.
6 Do you have experience developing, implementing and monitoring goals and/or measurements aimed at promoting and tracking program effectiveness. Answer to this question is required
  • Yes
  • No
7 Select the response choice that best describes your experience applying customer service principles and practices: Answer to this question is required
  • I have developed and facilitated the execution of a customer engagement strategy for the organizational leadership.
  • I have reviewed and analyzed customer satisfaction survey data and provided recommendations to the Director and/or senior leadership for improving customer satisfaction performance.
  • I have monitored the customer's business base, workload, strategic and business plans, evaluated and reported new initiatives, trends, and shifts in business strategies to assist the organization in it's ongoing strategic and business planning efforts.
  • I have gathered, evaluated, and synthesized data and information relative to the customer's organization, operations, and missions priorities, and proposed business initiatives to increase customer satisfaction.
  • None of the above.
8 Which of the following best describes your experience reviewing correspondence to be signed or approved by an executive or the head of the organization/agency to ensure that it conforms to published policies and program objectives? Answer to this question is required
  • I am highly proficient at this task and have performed it independently and/or trained others in the performance of this task
  • I am highly proficient at this task and have performed it numerous times as part of job(s) that I have held.
  • I have performed this task on an occasional or infrequent basis, or under close supervision.
  • I have received training or education related to this task.
  • None of the above
9 I have experience performing the following clerical tasks: Answer to this question is required
  • Drafting replies to general inquiries
  • Relaying instructions to staff members
  • Collecting data
  • Preparing reports for higher level management
  • Acting on requests received concerning procedural or administrative requirements
  • Maintaining control records on incoming correspondence and action documents
  • Reviewing outgoing correspondence for procedural and grammatical accuracy
  • None of the above
10 Have you used computer applications in the analysis of information in order to convey information and develop specialized reports and presentations? Answer to this question is required
  • Yes
  • No
11 Please select from the following, the choice(s) which describes your experience analyzing quantitative and qualitative data into decision-making information: Answer to this question is required
  • Devised a method for setting baseline targets for performance measures analyzed from quantitative financial data and qualitative business data.
  • Formulated awards mechanisms based on performance measures.
  • Performed business case analysis on appropriate levels of fee.
  • Created pricing models.
  • Analyzed customer satisfaction data.
  • Developed and implemented innovative methods for estimations of contract resources.
  • Developed fixed labor rates.
  • None of the above.
12 Do you have experience researching, analyzing and responding to multiple and complex inquiries/complaints regarding technical and non-technical issues? Answer to this question is required
  • Yes
  • No
13 I have made recommendations, changes or improvements, to existing strategies or processes in the following areas: Answer to this question is required
  • Project management
  • Performance management
  • Cost estimating
  • Financial tracking
  • Administrative support matters
  • None of the above
14 I have experience performing the following budget tasks for a service/staff office or program account: Answer to this question is required
  • Validating and/or correcting accounting coding on customer requests.
  • Tracking and monitoring the spending against the budget or obligation.
  • Producing periodic and recurring reports and analysis to assess status of funds and budgetary position.
  • Utilizing and updating the following budget tools: Pegasys or Galaxy 2.
  • Performing trend and/or account payable analyses.
  • Projecting current year and out-year costs or requirements.
  • None of the above.
15 Please select the response that best describes your experience in processing, reviewing and verifying purchase requests made with a government/commercial charge card: Answer to this question is required
  • I do not have experience in performing this task.
  • I have received education or training in processing, reviewing and verifying purchase requests made with a government/commercial charge card, but do not have any experience performing this task on the job.
  • I have assisted a senior or higher level employee to process, review and verify purchase requests made with a government/commercial charge card.
  • I have independently processed, reviewed and verified purchase requests made with a government/commercial charge card.
  • I am highly skilled at processing, reviewing and verifying purchase requests made with a government/commercial charge card and I have trained others to perform this task.

Grade: All Grades

PLEASE NOTE: The system has a navigation bar at the top of the each screen. Proceed through each step, providing any required information and documents until you reach the "Application Review" screen. To submit your application, you must select the "Submit Application" button at the bottom of the page or your application will be considered incomplete and you will not be considered for this vacancy. You may return to your application to make any changes or edits at any time prior to midnight Eastern Time of the closing or deadline of the announcement. If you make any changes to your application, be sure to navigate back through the steps and select the "Submit" button on the "Application Review" screen. Once you submit your application, you will be forwarded to the "Confirmation Page" where you can download all or part of your application, return to USAJOBS or GSA's dashboard.
Please Note: Effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C or Non-Career SES (Political) employees in the Executive Branch. So, if you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
1 Are you currently, or have you been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch? Answer to this question is required
  • Yes
    1.1 Please provide the following information regarding your most recent political appointment: 1. Position Title 2. Type of Appointment (i.e., Schedule A, Schedule C, or Non Career SES) 3. Agency 4. Dates held (beginning and ending dates) Maximum length of 1000 characters.
  • No
2 Are you applying for this position based on current eligibility under the Interagency Career Transition Assistance Plan (ICTAP)? Answer to this question is required
  • Yes
    2.1 If you are applying for this position under the Interagency Career Transition Assistance Plan (ICTAP), select the choice(s) that apply:
    • I am an employee from another Federal agency and am eligible for selection preference under the Interagency Career Transition Assistance Plan (ICTAP) .
    • I have served at or above the full performance level of the position (see vacancy announcement).
    • The position from which I was displaced was in the same local commuting area as the vacancy (see vacancy announcement).
    • I do not meet all of the above requirements.
  • No
3 I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR, Part 731). I understand that any information I give may be investigated. I understand that responding 'No' to this item will result in my not being considered for this position. Answer to this question is required
  • Yes, I certify that the information provided in this questionnaire is true, correct and provided in good faith, and I understand the information provided above.
  • No, I do not certify that the information provided in this questionnaire is true, correct and provided in good faith and/or understand the information provided above.