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Vacancy Details

Grade: 12

No questions specified.

Grade: All Grades

PLEASE NOTE: The system has a navigation bar at the top of the each screen. Proceed through each step, providing any required information and documents until you reach the "Application Review" screen. To submit your application, you must select the "Submit Application" button at the bottom of the page or your application will be considered incomplete and you will not be considered for this vacancy. You may return to your application to make any changes or edits at any time prior to midnight Eastern Time of the closing or deadline of the announcement. If you make any changes to your application, be sure to navigate back through the steps and select the "Submit" button on the "Application Review" screen. Once you submit your application, you will be forwarded to the "Confirmation Page" where you can download all or part of your application, return to USAJOBS or GSA's dashboard.
Please Note: Effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C or Non-Career SES (Political) employees in the Executive Branch. So, if you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
1 Are you currently, or have you been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch? Answer to this question is required
  • Yes
    1.1 Please provide the following information regarding your most recent political appointment: 1. Position Title 2. Type of Appointment (i.e., Schedule A, Schedule C, or Non Career SES) 3. Agency 4. Dates held (beginning and ending dates) Maximum length of 1000 characters.
  • No
Specialized experience is experience applying knowledge in the following three sets of functions;  customer service management, strategic account management and requirements gathering. Experience must include developing and providing strategic advice to customers, collecting strategic space requirements to prepare and develop customer space housing solutions and/or resolving complex issues for customers. 
2 Do you possess at least one year of specialized experience equivalent to the GS-11 grade level in the Federal service as defined above? Answer to this question is required
  • Yes
  • No
3 Select the choice that describes your experience in gathering and analyzing customer and/or program information (i.e. customer, survey, program, and business data, etc.) in order to determine customer impact, identify trends, and provide recommendations that influence organizational decision-making and customer-focused business planning. Answer to this question is required
  • I have been formally recognized by management for my superior performance in this area.
  • I have performed this task on a regular basis.
  • I have minimal experience in this area.
  • I have no experience in this area.
4 Select the response that best describes your experience managing conflicting priorities among executive level decision makers, including customers, to successfully deliver value based business solutions. Answer to this question is required
  • I have extensive experience managing conflicting priorities and am prepared to discuss in detail, during an interview, the types of conflicts I have managed, and the methods I have used to manage them.
  • I have performed this task independently to successfully deliver solutions.
  • I have performed this task under the direction of someone else.
  • I have not performed this task.
5 Select the response that best describes your experience managing conflicting priorities among multiple project stakeholders, including customers, to successfully deliver complex leasing and/or construction projects. Answer to this question is required
  • I have not performed this task.
  • I have performed this task under the direction of someone else.
  • I have performed this task independently to successfully deliver projects.
  • I have extensive experience managing conflicting priorities and am prepared to discuss in detail, during an interview, the types of conflicts I have managed, and the methods I have used to manage them.
6 I have experience managing or overseeing a customer relationship where I was responsible for: Answer to this question is required
  • Analyzing and communicating customer real estate and/or operational requirements
  • Facilitating connections between clients and your organization's subject matter experts
  • Overseeing, managing, and incorporating client expectations and perceptions into improving your organization's processes and services
  • None of the above
7 Prepares decision papers, detailed written analysis, and fact sheets for higher level regional management officials, considering various alternatives and solutions. Answer to this question is required
  • I have not performed this function.
  • I have assisted a senior level staff member in preparing decision papers, detailed written analysis, and fact sheets for higher level regional management officials, considering various alternatives and solutions.
  • I have independently prepared decision papers, detailed written analysis, and fact sheets for higher level regional management officials, considering various alternatives and solutions as a regular part of jobs that I have held.
  • I have performed similar or directly related job functions and my experience and training have prepared me to perform these functions successfully.
  • I am highly skilled at preparing decision papers, detailed written analysis, and fact sheets for higher level regional management officials, considering various alternatives and solutions. I have performed this task routinely and have conducted training in this area.
8 Which of the following best describes your highest level of experience serving as the primary point of contact, or account manager, for a group of customer agencies? Answer to this question is required
  • I have not performed this function.
  • I have performed as the primary point of contact for one or more small agencies. I have carried out my assignments under the supervision and direction of senior staff or my supervisor.
  • I have been the assigned representative responsible for servicing the customer needs of a block of agency accounts. I have carried out this function independently.
  • I have extensive experience as a senior account manager responsible for servicing the needs of a wide variety of customer agencies. I have provided a full range of services and representation to the clients and have assisted junior staff learn essential procedures and practices associated with account servicing.
9 Please select from the following, the choice(s) which describe your experience analyzing quantitative and qualitative data to provide decision-making information: Answer to this question is required
  • Devised a method for setting baseline targets for performance measures analyzed from quantitative financial data and qualitative business data.
  • Formulated awards mechanisms based on performance measures
  • Performed business case analysis
  • Performed strategic assessment, identified gaps (qualitative and quantitative), and developed performance measures to address gaps
  • Analyzed customer satisfaction data
  • Analyzed business processes
  • None of the above
10 Select the response choice that best describes your experience applying customer service principles and practices: Answer to this question is required
  • I have developed and facilitated the execution of a customer engagement strategy for the organizational leadership.
  • I have reviewed and analyzed customer satisfaction survey data and provided recommendations to the Director and/or senior leadership for improving customer satisfaction performance.
  • I have monitored the customer's business base, workload, strategic and business plans, evaluated and reported new initiatives, trends, and shifts in business strategies to assist the organization in it's ongoing strategic and business planning efforts.
  • I have gathered, evaluated, and synthesized data and information relative to the customer's organization, operations, and missions priorities, and proposed business initiatives to increase customer satisfaction.
  • None of the above.
11 Select the activity level which most closely describes your experience/expertise in gaining support for an organization's policies or program. These or similar activities should have been carried out on a regular or reoccurring basis with independence and positive results. My duties and responsibilities require or have required me to: Answer to this question is required
  • identify and work with key internal stakeholders that may be affected by the organization's policies and program activities to gain their support; propose work plans to higher management and gain their support; bring individuals together within the work unit to reconcile differences to accomplish goals.
  • develop and utilize networks with key individuals/groups within or outside the organization to gain support for a new project or initiatives; bring opposing groups together to reach successful solutions or agreement; use persuasion to change a decision, attitude or behaviors of staff, peers, or customers.
  • collaborate with key organization (corporate) officials to implement new or controversial programs or initiatives; represent the organization and its policies on intra- or inter organizational committees; build consensus with other groups within the organization to obtain resources or services; negotiate favorable terms for services and/or equipment for the organization with contractors.
  • promote programs through contacts with high level agency/corporate officials, private and public sector officials, national associations, external stakeholders, etc.; represent the organization in complex or sensitive issues, gain support for organizational programs or policies; bring opposing groups or individuals together in order to reconcile differences and accomplish project or program goals.
  • promote programs through contacts with executive and legislative decision-makers, private sector companies, national associations, external stakeholders, etc.; represent the agency in complex or sensitive negotiations or gain support for organizational programs or policies; bring opposing groups or individuals together in order to reconcile differences and accomplish goals that have government-wide or industry-wide impact
  • None of the above
12 Select the choice that describes the highest level of experience you have had working on teams. Answer to this question is required
  • I have taken a leadership role with cross-functional teams working on significant projects.
  • I have been an active participant on an ongoing or continuous team
  • I have served as an ad-hoc participant and occasionally worked in team environment
  • I have no experience working in a team environment
13 Negotiate and coordinate project plans, objectives, and schedules with top officials of client agencies. Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it on the job.
  • I have performed this task on the job, but with close review and assistance from either a supervisor or a senior employee.
  • I have performed this task as a regular part of a job and only in unique or unusual situations did I require assistance or review by a supervisor or a senior employee.
  • Others regularly consult me for my expertise and assistance in performing this task or I have trained or instructed others so that they can perform this task.
14 Choose the response that best describes your experience developing and writing business plans and overseeing the development and execution of strategic and account plans for a diverse group of customers. Answer to this question is required
  • I have not performed this function.
  • I have assisted a senior level staff member with developing and writing business and/or marketing communication plans for a diverse group of commodities.
  • I independently develop and write business and/or marketing communication plans for a diverse group of commodities. Only in unique or unusual situations did I require assistance or review by a supervisor or senior employee.
  • I have performed similar or directly related job functions and my experience and training have prepared me to perform these functions successfully.
  • I am highly skilled at developing and writing business and/or marketing communication plans for a diverse group of commodities. I perform this task routinely and have been recognized by superiors for my superior performance in this area.
15 Do you have experience analyzing customer needs and providing recommendations to the customer regarding the appropriate resources required to meet their mission? Answer to this question is required
  • Yes
  • No
16 Have you gathered and analyzed customer and/or program information (i.e. customer, survey, program, and business data, etc.) in order to determine customer impact, identify trends, and provide recommendations that influence organizational decision-making and customer-focused business planning? Answer to this question is required
  • Yes
  • No
17 Do you have experience interacting directly with customers and other high-level stakeholders in order to assess customer needs and design solutions to meet those needs within the parameters of sound business practices? Answer to this question is required
  • Yes
  • No
18 I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR, Part 731). I understand that any information I give may be investigated. I understand that responding 'No' to this item will result in my not being considered for this position.
  • Yes, I certify that the information provided in this questionnaire is true, correct and provided in good faith, and I understand the information provided above.
  • No, I do not certify that the information provided in this questionnaire is true, correct and provided in good faith and/or understand the information provided above.