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Grade: 12

Specialized experience is providing technical consultation, customer service, and complex project management for multiple projects in the information technology (IT), or professional (business) services areas. This experience must demonstrate knowledge of information technology or professional services, and must include design and acquisition of products and services in at least one of the two areas listed above. Such experience must also include establishing new business opportunities by developing partnerships and networks with various organizations.
1 Do you possess one year of specialized experience equivalent to the GS-11 level in the Federal service as described above? Answer to this question is required
  • Yes
  • No

Grade: All Grades

PLEASE NOTE: The system has a navigation bar at the top of the each screen. Proceed through each step, providing any required information and documents until you reach the "Application Review" screen. To submit your application, you must select the "Submit Application" button at the bottom of the page or your application will be considered incomplete and you will not be considered for this vacancy. You may return to your application to make any changes or edits at any time prior to midnight Eastern Time of the closing or deadline of the announcement. If you make any changes to your application, be sure to navigate back through the steps and select the "Submit" button on the "Application Review" screen. Once you submit your application, you will be forwarded to the "Confirmation Page" where you can download all or part of your application, return to USAJOBS or GSA's dashboard.
Please Note: Effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C or Non-Career SES (Political) employees in the Executive Branch. So, if you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
1 Are you currently, or have you been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch? Answer to this question is required
  • Yes
    1.1 Please provide the following information regarding your most recent political appointment:
    1. Position Title;
    2. Type of Appointment (i.e., Schedule A, Schedule C, or Non Career SES);
    3. Agency;
    4. Dates held (beginning and ending dates)
    Maximum length of 1000 characters.
  • No
2 Are you a current General Services Administration associate? Answer to this question is required
  • Yes
    2.1 GSA's Associate Performance Plan and Appraisal System states that to be promoted within GSA, an employee's most recent rating of record must be at the Level 3 or higher. Which of the following best describes the rating you received on your most recent performance appraisal (rating of record)?
    • Level 2 or below
    • Level 3 or higher
    • I have not received a performance appraisal (rating of record) from GSA under the five-tier rating system
    • This position would not be a promotion as my current position is at the same or higher grade.
    2.2 Please list the date received, level of rating, and the name of the supervisor who issued the rating. If you have not received a rating, please provide the reason you have not received one. Your response will be limited to 1,000 characters which is approximately one-quarter typewritten page. Maximum length of 1000 characters.
  • No
    2.1 Do you have a current annual performance rating that is equal to pass or successful?
    • Yes
    • No
    2.2 Give the date of your last official appraisal, the name, title & phone number of the supervisor who evaluated your performance. Maximum length of 250 characters.
3 If you are eligible based on being a current or former Land Management employee, select the Land Management agency for which you are/were employed: Answer to this question is required
  • Forest Service
  • Bureau of Land Management
  • National Park Service
  • Fish and Wildlife Service
  • Bureau of Indian Affairs
  • Bureau of Reclamation
  • None of the above
4 As part of the Acquisition Planning phase, I have regularly performed the following tasks on clearly-defined and well-precedented acquisitions under the direction of a more experienced contract specialist or acquisition professional: Answer to this question is required
  • Collected and analyzed relevant market information from Government and non-Government sources
  • Identified possible sources for the acquisition through effective market analysis and knowledge of suppliers.
  • Identified typical industry terms and conditions and price range for the commodity/service solicited and advised the program office and/or customer of market research results
  • Limit competition when it is appropriate to the acquisition situation based on business strategies, market environments, or socio-economic considerations.
  • Published requests for information or participated in pre-solicitation conferences
  • Created the acquisition plan to include planning documents and milestones.
  • None of the above
5 Either independently or under the direction of a more experienced contract specialist or acquisition professional, I have experience evaluating technical submissions or offers for responsiveness to and conformance with the solicitation. Answer to this question is required
  • I do not have experience in evaluating technical submissions or offers for responsiveness to and conformance with the solicitation.
  • I have some exposure to evaluating technical submissions or offers for responsiveness to and conformance with the solicitation by following directly related examples or with detailed guidance and instructions from a higher level specialist or supervisor. Typically, my work was reviewed in progress with the completed assignment reviewed for compliance with the guidance and instructions I received. This is/was a regular and frequent task in one or more positions that I held.
  • I have performed this task on a regular and recurring basis for professional service contracts. My completed work was reviewed for compliance with instructions and adherence to FAR regulations and/or agency policies and procedures.
  • I have performed this task on a regular and recurring basis for service (other than professional) contracts. My completed work was reviewed for compliance with instructions and adherence to FAR regulations and/or agency policies and procedures
  • I have performed this task on a regular and recurring basis for the acquisition of products. My completed work was reviewed for compliance with instructions and adherence to FAR regulations and/or agency policies and procedures.
  • I have performed this task on a regular and frequent basis for the acquisition of telecommunication and information technology equipment, services, or commodities or similar types of specialized equipment, services, or commodities. My completed work was reviewed for compliance with instructions and adherence to FAR regulations and/or agency policies and procedures.
6 I have orally communicated with coworkers and/or customers for the purpose of: Answer to this question is required
  • Securing supporting documentation for billings and charges and/or payment transactions.
  • Correcting or completing accounting records.
  • Resolving problems regarding differences or discrepancies in invoice billings and receipts.
  • Responding to customer inquires regarding the status of accounts.
  • Reconciling receipts and invoice billings.
  • Responding to customer inquiries regarding billing problems.
  • None of the above..
7 Select the choices below that describe your experience providing quality customer service: Answer to this question is required
  • Routinely communicated with customers to provide timely and complete information.
  • Shared customer feedback with team members to improve customer service.
  • Developed initiatives to improve customer service
  • Regularly received recognition from customers for providing high quality customer service.
  • Worked collaboratively with customers to trouble shoot project issues.
  • Developed problem solving strategies for customers that had broad application.
  • None of the above.
8 As a project manager, I have experience managing or overseeing a customer relationship where I was responsible for: Answer to this question is required
  • Analyzing and communicating the customer`s requirements to a project team.
  • Negotiating with the customer regarding the level of service to be provided and the price to be paid for such services, and/or organizing my project team�s resources to provide such services to the customer.
  • Overseeing, managing or completing and closing out (on a transactional basis) the agreed services for the customers.
  • Facilitating connections between clients and my organization's subject matter experts.
  • Overseeing, managing, and incorporating client expectations and perceptions into improving my organization's processes and services.
  • None of the above
9 I have performed the following functions while managing Information Technology/professional services projects or program initiatives? Answer to this question is required
  • I have been assigned to carry out components of projects but have not been assigned formal leadership, supervisory, or management responsibilities.
  • I have been a project or team leader with responsibility for carrying out one or more projects or initiatives. These projects required me to plan and direct the work, maintain the schedule, report progress, and assure the quality of the work performed.
  • I have been a project manager with responsibility for carrying out one or more long term (one year or longer) projects or program initiatives. I have been responsible for negotiating the project scope, establishing multi-year budgets, and tracking and reporting on expenditures, costs, and progress through key milestones.
  • I have been responsible for managing and directing multiple projects and/or initiatives that are/were in progress concurrently.  I have been responsible for negotiating adjustments in the projects’ timetables, budgets, scope, and coverage.
  • None of the above.
10 Please select from the following choices the tasks you have performed independently when managing or providing support on IT projects or programs. Answer to this question is required
  • Marketing or sales to Federal government agencies
  • Defining requirements
  • Preparing solicitation
  • Participating in or managing IT projects or programs
  • Project management of telecommunications or network projects
  • Program management of information technology projects
  • Analyzing technical and economic feasibility of various information technology solutions to define program or project scope, tasks to be performed and scheduled.
  • Advising clients on federal acquisition regulations, policies, and processes pertaining to information technology and its acquisition
  • Managing IT task orders or contracts to ensure project or program success
  • Providing support on It task orders or contracts to ensure project or program success
  • Managing program or project deliverable
  • Providing support for the management of program or project deliverables
  • Advising on revenue projections and cost recovery of projects
  • None of the above
11 I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR, Part 731). I understand that any information I give may be investigated. I understand that responding 'No' to this item will result in my not being considered for this position. Answer to this question is required
  • Yes, I certify that the information provided in this questionnaire is true, correct and provided in good faith, and I understand the information provided above.
  • No, I do not certify that the information provided in this questionnaire is true, correct and provided in good faith and/or understand the information provided above.