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Vacancy Details

Grade: 13

1 3154429 GS-13: Do you have one year of specialized experience, equivalent to the GS-12 level, which includes IT-related experience demonstrating the following competencies: ATTENTION TO DETAIL; CUSTOMER SERVICE; ORAL COMMUNICATION; and, PROBLEM SOLVING, as defined in the vacancy announcement? NOTE: This information must be supported in your resume to be considered for the position. Answer to this question is required
  • Yes
  • No
2

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required
3 Experience providing assistance to customers to meet CM agency policies and requirements. Answer to this question is required
  • I am considered an expert in CM methodology for providing customer support with achieving CM documentation requirements.
  • I have provided some customer support in meeting the agency CM documentation requirements.
  • I have knowledge of the agency CM documentation requirements, but have not developed nor assisted customers in meeting this requirement.
  • I have no experience performing this task.
  • None of the above.
4 Experience writing and gathering all information to perform a configuration management audit. Answer to this question is required
  • I am considered an expert in performing compliance audits.
  • I have performed some audits of software /hardware compliance, with supervisory oversight.
  • I have witnessed CM audits, but have not actually performed the task of a CM audit.
  • I have no experience performing this task.
  • None of the above.
5 [3225629] From the list below, please select the response(s) that best describe your experience in software administration. (Select all that apply): Answer to this question is required
  • Code, test, and implement configuration changes to meet functional and technical requirements.
  • Assist in the development, implementation, and management of technology-based business solutions.
  • Identify areas for modification in existing programs and develop modifications.
  • Develop quality assurance procedures.
  • Deploy software tools, processes, and metrics.
  • Maintain and upgrade existing systems.
  • None of the above.
6 Participated in the development of written configuration management policies and procedures. Answer to this question is required
  • I am considered an expert in developing and maintaining configuration management policies and procedures and have extensive experience in the creation of CM documents.
  • I have participated as part of a team in the creation of configuration management policies and practices, with some responsibility for writing the documentation.
  • I have theoretical knowledge of what it takes to create configuration management policies and procedures.
  • I have no experience performing this task.
  • None of the above.
7 Have you used Remedy (Help desk) software in a enterprise network environment? Answer to this question is required
  • Yes
  • No
8 Which types of software programs have you used in your work? Answer to this question is required
  • Web-based collaboration software (e.g., SharePoint)
  • Word processing software (e.g., Microsoft Word)
  • Diagramming software (e.g., Microsoft Visio)
  • Spreadsheet software (e.g., Microsoft Excel)
  • Publishing software (e.g., Microsoft Publisher, Adobe PageMaker)
  • Project tracking software (e.g., Microsoft Project)
  • None of the above
9 I have processed the following levels of information within a classified Document Control system: (check all that apply) Answer to this question is required
  • Collateral Top Secret (TS)
  • Sensitive Compartmented Information (SCI)
  • Special Access Program (SAP)
  • None of the above
10 Select the written material(s) that you have produced as a part of your job. Answer to this question is required
  • I have written material for briefings, meetings, or conferences.
  • I have drafted reports, memoranda, and/or correspondence for signature by higher-level officials.
  • I have written correspondence.
  • I have written products to explain policies or programs.
  • I have written products to explain complex and/or controversial policies or programs.
  • I have written policy and/or procedural materials for dissemination to satellite offices or units in an organization.
  • I have issued position papers or summary reports on organizational data.
  • None of the above.
11 3165531 This position is responsible for communicating a variety of issues on an interpersonal level. From the list below, select the statement(s) that best describe(s) the types of interpersonal (oral) communication duties you have performed on a regular basis as part of a job. Answers should be supported by specific information on your resume. Answer to this question is required
  • I have conducted or lead briefings, meetings, conferences, or negotiations.
  • I have mediated problems or facilitated problem solving and have provided solutions.
  • I have briefed managers on organizational or technical issues or similar topics.
  • I have served on panels, committees, or task forces.
  • I have provided briefings on study results at technical conferences or workshops.
  • None of the above.
12 3135485 From the list below, select the statement(s) that best describe(s) your experience with various types of oral communication. Answer to this question is required
  • I have served as a point of contact on procedural matters.
  • I have served as a liaison to convey information.
  • I have presented possible solutions to problems within the organization to internal individuals or groups.
  • I have responded to inquiries or requests for information.
  • I have explained non-technical information.
  • I have explained technical information.
  • I have contacted others to obtain information.
  • I have developed delivered presentations to external audiences on work-related topics.
  • None of the above.
13 Please select all of the following tasks that you have performed: Answer to this question is required
  • I have prepared technical documents related to IT projects aimed at high-level management, staff, and colleagues.
  • I have presented technical information, findings, and recommendations to both technical and non-technical audiences.
  • I have developed and presented organization-wide training and instruction on IT matters.
  • I have written briefing materials and provided written answers to questions during project implementation.
  • I have defended the position of an organization on issues containing conflicting information for the purpose of gaining support of a proposed IT project.
  • None of the above.
14 Select the statements that describe your experience providing customer service in person, over the phone, or through electronic mail. Choose all that apply. Answer to this question is required
  • Researched and responded to requests for assistance.
  • Utilized a tracking system to process and follow up on requests for assistance.
  • Kept customers informed of the status of their requests for assistance.
  • Contacted customers to obtain information to complete assignments.
  • Contacted customers to provide information on agency or organizational programs.
  • None of the above.
15 3085698 From the list below, select the statement(s) that best describe(s) your experience supporting customers. Answer to this question is required
  • I have answered questions regarding standard procedures.
  • I have verified documented customer requirements.
  • I have identified customer requirements.
  • I have identified possible technical challenges.
  • I have discussed approaches to address customer service requirements.
  • I have enforced compliance with policies or procedures.
  • I have provided feedback on customer documentation.
  • I have referred difficult or uncooperative customers to a supervisor or manager.
  • I have responded to difficult or uncooperative customers (or had difficult or uncooperative customers referred to me).
  • None of the above.
16 3089088 From the list below, select the statement(s) that best describe(s) your experience working with others to achieve team goals. Answer to this question is required
  • I have coordinated assignments for project team members based on factors such as project requirements, strengths, and competing workloads.
  • I have coordinated efforts with project team members in preparing communication materials.
  • I have promoted cooperation among project team members from diverse backgrounds and/or organizations.
  • I have provided assistance to one or more work team members by completing their tasks when they had a heavy workload.
  • I have volunteered for assignments during team meetings.
  • None of the above.
17 From the list below, select the statement(s) that best describe your experience developing effective internal and external working relationships. Answer to this question is required
  • I have experience building constructive relationships with customers, peers, supervisors, managers, and subordinates.
  • I have experience maintaining a customer service focus when conflicting priorities occur.
  • I have experience utilizing active listening skills and proposing alternate solutions when needed.
  • I have experience facilitating discussions with a diverse audience, exercising tact in the resolution of differences of opinion.
  • I have experience managing customer’s expectations, providing deliverables when promised.
  • None of the above
18 3089091 From the list below, select the statement(s) that best describe(s) your experience providing assistance to co-workers. Answer to this question is required
  • I have assisted in the development of training materials or job aids.
  • I have conducted on-the-job training.
  • I have served as a mentor or coach.
  • I have volunteered to assist co-workers in the completion of their task(s).
  • I have been assigned to assist co-workers in the completion of their task(s).
  • None of the above.
19 Select all applicable activities from the following list that you have regularly performed and which demonstrate your skill in developing and enhancing working partnerships and resolving issues. Answer to this question is required
  • Provide frequent briefings to higher-level authority on issues and recommend solutions to problems.
  • Facilitate group sessions (i.e. group feedback sessions, focus groups, user workshops).
  • Prepare and present technical briefings and/or training activities to a variety of audiences.
  • Work closely with managers to resolve problems, analyze alternatives, negotiate differences, or develop improvements.
  • Explain or justify decisions, conclusions, findings or recommendations.
  • Conduct meetings to plan, coordinate, consult on work efforts, or resolve issues. This would include making presentations to influence individuals or groups who are resistant to agency positions or have conflicting agendas.
  • Represented an organizational program in discussions with individuals or groups who may be skeptical or in disagreement and require skill to influence, motivate, question or otherwise gain the desired outcome.
  • None of the above.
20 3091381: From the list below, select the statement(s) that best describe(s) your experience with structuring and organizing work. Answer to this question is required
  • I have organized work with the guidance of my supervisor to ensure successful completion of multiple work activities.
  • I have organized priorities and resources to ensure successful completion of multiple work activities.
  • I have monitored issues, risks, status, and requirements of work activities.
  • I have developed an approach to plan for issues, new requirements, or problems that arise during work activities.
  • I have coordinated with others (including individuals outside my department/division) to ensure successful completion of multiple work activities.
  • I have developed project and/or action plans to establish and guide the objectives, timelines, and work of others (including individuals outside my department/division) that resulted in the successful completion of work activities.
  • None of the above.

Grade: All Grades

All FEMA employees are subject to 24-hour on-call in the event of an emergency and all Federal employees may be subject to emergency deployment. In the event of an emergency deployment, travel requirements may be extensive in nature (weeks to months), with little advance notice, and may require relocation to emergency sites, some of which are quite austere. The length of deployment may last anywhere from days to months, depending upon the nature of the emergency or disaster.
Every FEMA employee is considered an emergency manager and each employee has regular and recurring emergency management responsibilities, although not every position requires routine deployment to disaster sites. Your emergency management duties may vary depending on the needs of the Agency, your particular skills, and certain personal circumstances. All positions may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
1 Are you able to meet this commitment? Answer to this question is required
  • Yes
  • No
2 3225314 Current and former Stafford Act employees who can document 64 or more hours of paid time, per pay period, with no breaks in service* for 78 or more consecutive pay periods since August 1, 2014 are eligible to be considered for this Merit Promotion Job Opportunity Announcement.  Do you meet this eligibility standard? (*Note: A “break in service” is defined as 3 or more days in non-pay status, except as allowed under 5 CFR § 315.201(b)(3)(ii) for special circumstances such as military deployment, etc.). Answer to this question is required
  • Yes
  • No
3107226 Please note that effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or non-career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal service.
3 3107228 Are you currently serving, or have served within the last five years, as a political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employee in the Executive Branch? Answer to this question is required
  • Yes
    3.1 3107314 Please provide the following information regarding your political appointment(s): 1. Official Title of Position; 2. Type of Appointment (i.e. Schedule A, Schedule C, or non-career SES); 3. Name of Agency; 4. Date Position began; and 5. Date Position ended Maximum length of 1000 characters.
  • No
4 3225388 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA’s Facebook
  • FEMA’s Twitter
  • FEMA’s LinkedIn
  • FEMA’s GlassDoor
  • Careers.FEMA.gov website
  • Monster.com
  • Indeed
  • Zip Recruiter
  • USAJobs
  • State or Local Employment Office
  • DHS/FEMA Hiring Event (in person)
  • Conference or Meeting
  • Career / Job Fair
  • Conference or Meeting
  • FEMA Hiring Event (virtual)
  • FEMA Recruiter
  • Professional Organization
  • Through my college or university
  • FEMA Employee referral
  • Newspaper
  • Radio
  • Other
    4.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
5 3176176 Are you applying for consideration under the Land Management Workforce Flexibility Act? Answer to this question is required
  • Yes
    5.1 3176178 I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to determine my eligibility for consideration under the Land Management Workforce Flexibility Act. 
    • Yes
    • No
  • No
6 3225319  Are you applying for consideration as a current or former competitive service time-limited employee of a U.S. Department of Defense (DOD) Industrial Base Facility or Major Range and Test Facilities Base(s) under provisions contained in Section 1132 of Public Law (P.L.) 114-328? Answer to this question is required
  • Yes
    6.1

    I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to document my eligibility.  I also understand that eligibility requirements validation will be conducted by FEMA Human Resources personnel prior to appointment.

    • Yes
    • No
  • No
7 3125488 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. I understand a high self-assessment in the application questions that is not supported by information in my resume may prevent me from being found best qualified, in which case my application will not be referred to the selecting official. Answer to this question is required
  • Yes
  • No
8 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
    8.1 3149447 I understand that if I do not submit all REQUIRED documents that are complete, openable and readable by the closing date, it will affect the overall assessment of my application package.
    • Yes
    • No
  • No
9 Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.