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Vacancy Details

Grade: 07

1 3157073 GS-7: Select the response that best describes your education and/or experience. Answer to this question is required
  • I possess at least one year (52 weeks) of specialized experience equivalent to the GS-5, as described in the vacancy announcement.
  • I possess one year of graduate level education. (Transcript required)
  • I meet at least one of the requirements for Superior Academic Achievement. To qualify under superior academic achievement, you must have completed all of the requirements for a bachelor's degree from an accredited institution and meet at least one of the following requirements: Class Standing - Be in the upper 1/3 of your graduating class; OR possess a GPA of 3.0 or higher out of 4.0, as recorded on your official transcript, or based on courses completed during your final 2 years of curriculum; OR possess a GPA of 3.5 or higher out of 4.0, based on the average of required courses completed in your major or required courses in major completed during your final 2 years of curriculum; OR be a member of one of the national scholastic honor society that meets the requirements of the Association of College Honor Societies. (Transcript required)
  • I possess a combination of specialized experience, as described in the vacancy announcement, and related graduate level education, that when combined, meet the qualification requirements for this position. (Transcript required)
  • I do not meet any of the requirements as described above.
2 I have performed the tasks below as part of my recurring duties (check all that apply): Answer to this question is required
  • Used information security/information assurance policies, principles, and practices in the delivery of systems administration services.
  • Troubleshoot and resolved hardware/software interface and interoperability problems.
  • Managed accounts, network rights, and access to systems and equipment.
  • Installed and Integrated system fixes, updates, and enhancements.
  • None of the above.
3 Please identify the software application(s) you are proficient with: (Select all that apply) Answer to this question is required
  • MS Word
  • MS PowerPoint
  • MS Excel
  • MS Access
  • MS Outlook
  • MS Visio
  • Adobe
  • None of the above
4 3225507 From the list below, select the response(s) that best describe(s) the activities that you have performed in spreadsheet software (e.g., Microsoft Excel). Answer to this question is required
  • I have generated charts or graphs to visually communicate data.
  • I have built templates to standardize data collection, analysis, or reporting.
  • I have formulated queries to analyze data.
  • I have entered, revised, and formatted data.
  • I have created pivot tables to manipulate and extract data.
  • None of the above.
5 Indicate your level of experience with working closely with individuals and groups to resolve problems, analyze alternatives, negotiate differences, and make improvements. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  • This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task.
6 From the following list, please identify the type(s) of contact(s) that you interact/communicate with on a daily basis. Answer to this question is required
  • Senior management officials within your organization
  • Officials in other agencies or organizations
  • Professional individuals
  • Peer groups
  • Members of the public
  • None of the above
7 This position is responsible for communicating a variety of issues on an interpersonal level. Please indicate which of the following types of interpersonal communication duties you have performed as a regular part of a job. (Select all that apply.) Answer to this question is required
  • Briefed management/customers on policy changes.
  • Defended recommendations on controversial issues.
  • Facilitated coordination of efforts between organizational entities.
  • Acted as technical representative.
  • Served on panels, committees, or task forces on technical, programmatic, and/or professional issues.
  • Regularly consulted by others on technical, programmatic, and/or professional issues.
  • Briefed senior or executive level managers on organizational issues.
  • None of the above.
8 Which of the following services have you performed over the phone or by email with a customer as part of your job duties? Select all that apply. Answer to this question is required
  • Answered basic customer inquiries.
  • Gathered accurate and complete information.
  • Researched issues and provided follow up resolution.
  • None of the above.
9 From the list below, select the statement(s) that best describe your experience developing effective internal and external working relationships. Answer to this question is required
  • I have experience building constructive relationships with customers, peers, supervisors, managers, and subordinates.
  • I have experience maintaining a customer service focus when conflicting priorities occur.
  • I have experience utilizing active listening skills and proposing alternate solutions when needed.
  • I have experience facilitating discussions with a diverse audience, exercising tact in the resolution of differences of opinion.
  • I have experience managing customer’s expectations, providing deliverables when promised.
  • None of the above
10 Which of the following types of experience do you have in regards to providing customer support in person, over the telephone, or through electronic mail regarding a work process? (Select all that apply) Answer to this question is required
  • Served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • Kept customers informed of the status of their requests for assistance.
  • Routinely greet and refer visitors and callers.
  • Routinely contact customers to obtain information so that I can complete assignments.
  • Routinely contact and respond to customers to provide non-technical information.
  • Routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • None of the above.
11 From the options below, please choose the answer(s) that describes your experience managing and resolving conflicts and disagreements and minimizing negative impact. Answer to this question is required
  • I have experience dealing with individuals who are difficult, hostile or distressed.
  • I have experience interacting and working with multiple levels of co-workers, supervisors and high level management.
  • I have experience identifying and responding to critical events with diplomacy and action.
  • I have experience staying with a position or plan of action until the desired objective was achieved or it was no longer reasonably attainable.
  • I have experience persuading others to accept findings, recommendations, changes or alternative viewpoints.
  • I have experience guiding individuals (subordinates, peers, superiors) or groups toward task accomplishment.
  • I have experience maintaining effectiveness in varying environments and with varying tasks, responsibilities, or people.
  • I have experience negotiating with others to reach agreement, settlement, consensus, compliance or a solution
  • None of the above.
12 Select the response(s) that best describe(s) your experience interacting with people in various work situations to achieve solutions: Answer to this question is required
  • I have served as a spokesperson for an organization.
  • I have facilitated activities between organizational entities
  • I have mediated or facilitated problem resolution.
  • I have independently conducted meetings.
  • I have independently planned meetings.
  • I have served on panels, committees, or task forces on technical issues.
  • None of the above.
13 Do you have experiencing serving in a liaison role between various units or departments within a company? Answer to this question is required
  • Yes
  • No
14 Select the response(s) that describe your experience with interpersonal skills (e.g. showing understanding, professionalism, courtesy, tact, empathy, concern, and politeness). Select all that apply. Answer to this question is required
  • I have worked as part of a team to accomplish assignments.
  • I have developed rapport and maintained relationships with persons of diverse backgrounds and at all levels to accomplish organizational missions.
  • I have experience questioning and eliciting information from people.
  • I have experience engaging in open, constructive exchanges and sharing of information and exercising caution and tact in the resolution of differences of opinion.
  • I do not have experience in this area.
15 Do you have experience collaborating with others as part of a team to accomplish work-related activities? Answer to this question is required
  • Yes
  • No
16 3086067 From the list below, select the statement(s) that best describe(s) your experience working with others to achieve team goals. Answer to this question is required
  • I have coordinated assignments for project team members based on factors such as project interests, strengths, and competing workloads.
  • I have coordinated project team members in preparing communication materials.
  • I have promoted cooperation among project team members from diverse backgrounds and/or organizations.
  • I have assisted one or more work team members by completing their tasks when they had a heavy workload.
  • I have volunteered for assignments during team meetings.
  • None of the above.
17

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required

Grade: 09

1 GS-9: Select the response that best describes your education and/or experience. Answer to this question is required
  • I possess at least one year (52 weeks) of specialized experience equivalent to the GS-7 level, as described above and in the vacancy announcement.
  • I have successfully completed a Master's or equivalent graduate degree (such as an LL.B. or J.D.) or at least two full years of progressively higher level graduate education leading to such a degree in a related field (Transcript required).
  • I possess a combination of specialized experience, as described in the vacancy announcement, and related graduate level education, beyond the first full year of graduate level study, that when combined, meet the qualification requirements for this position (Transcript required).
  • I do not meet any of the requirements as described above.
2 I have performed the tasks below as part of my recurring duties (check all that apply): Answer to this question is required
  • Used information security/information assurance policies, principles, and practices in the delivery of systems administration services.
  • Troubleshoot and resolved hardware/software interface and interoperability problems.
  • Managed accounts, network rights, and access to systems and equipment.
  • Installed and Integrated system fixes, updates, and enhancements.
  • None of the above.
3 Please identify the software application(s) you are proficient with: (Select all that apply) Answer to this question is required
  • MS Word
  • MS PowerPoint
  • MS Excel
  • MS Access
  • MS Outlook
  • MS Visio
  • Adobe
  • None of the above
4 3225507 From the list below, select the response(s) that best describe(s) the activities that you have performed in spreadsheet software (e.g., Microsoft Excel). Answer to this question is required
  • I have generated charts or graphs to visually communicate data.
  • I have built templates to standardize data collection, analysis, or reporting.
  • I have formulated queries to analyze data.
  • I have entered, revised, and formatted data.
  • I have created pivot tables to manipulate and extract data.
  • None of the above.
5 Which of the following Microsoft Office software applications have you used to perform the essential functions of your job? Choose all that apply. Answer to this question is required
  • Outlook
  • Word
  • Excel
  • PowerPoint
  • Publisher
  • Access
  • None of the above.
6 Indicate your level of experience with working closely with individuals and groups to resolve problems, analyze alternatives, negotiate differences, and make improvements. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed it on the job.
  • I have performed this task on the job, with close supervision from supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  • This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task.
7 From the following list, please identify the type(s) of contact(s) that you interact/communicate with on a daily basis. Answer to this question is required
  • Senior management officials within your organization
  • Officials in other agencies or organizations
  • Professional individuals
  • Peer groups
  • Members of the public
  • None of the above
8 This position is responsible for communicating a variety of issues on an interpersonal level. Please indicate which of the following types of interpersonal communication duties you have performed as a regular part of a job. (Select all that apply.) Answer to this question is required
  • Briefed management/customers on policy changes.
  • Defended recommendations on controversial issues.
  • Facilitated coordination of efforts between organizational entities.
  • Acted as technical representative.
  • Served on panels, committees, or task forces on technical, programmatic, and/or professional issues.
  • Regularly consulted by others on technical, programmatic, and/or professional issues.
  • Briefed senior or executive level managers on organizational issues.
  • None of the above.
9 Which of the following services have you performed over the phone or by email with a customer as part of your job duties? Select all that apply. Answer to this question is required
  • Answered basic customer inquiries.
  • Gathered accurate and complete information.
  • Researched issues and provided follow up resolution.
  • None of the above.
10 From the list below, select the statement(s) that best describe your experience developing effective internal and external working relationships. Answer to this question is required
  • I have experience building constructive relationships with customers, peers, supervisors, managers, and subordinates.
  • I have experience maintaining a customer service focus when conflicting priorities occur.
  • I have experience utilizing active listening skills and proposing alternate solutions when needed.
  • I have experience facilitating discussions with a diverse audience, exercising tact in the resolution of differences of opinion.
  • I have experience managing customer’s expectations, providing deliverables when promised.
  • None of the above
11 Which of the following types of experience do you have in regards to providing customer support in person, over the telephone, or through electronic mail regarding a work process? (Select all that apply) Answer to this question is required
  • Served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • Kept customers informed of the status of their requests for assistance.
  • Routinely greet and refer visitors and callers.
  • Routinely contact customers to obtain information so that I can complete assignments.
  • Routinely contact and respond to customers to provide non-technical information.
  • Routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • None of the above.
12 From the options below, please choose the answer(s) that describes your experience managing and resolving conflicts and disagreements and minimizing negative impact. Answer to this question is required
  • I have experience dealing with individuals who are difficult, hostile or distressed.
  • I have experience interacting and working with multiple levels of co-workers, supervisors and high level management.
  • I have experience identifying and responding to critical events with diplomacy and action.
  • I have experience staying with a position or plan of action until the desired objective was achieved or it was no longer reasonably attainable.
  • I have experience persuading others to accept findings, recommendations, changes or alternative viewpoints.
  • I have experience guiding individuals (subordinates, peers, superiors) or groups toward task accomplishment.
  • I have experience maintaining effectiveness in varying environments and with varying tasks, responsibilities, or people.
  • I have experience negotiating with others to reach agreement, settlement, consensus, compliance or a solution
  • None of the above.
13 Select the response(s) that best describe(s) your experience interacting with people in various work situations to achieve solutions: Answer to this question is required
  • I have served as a spokesperson for an organization.
  • I have facilitated activities between organizational entities
  • I have mediated or facilitated problem resolution.
  • I have independently conducted meetings.
  • I have independently planned meetings.
  • I have served on panels, committees, or task forces on technical issues.
  • None of the above.
14 Do you have experiencing serving in a liaison role between various units or departments within a company? Answer to this question is required
  • Yes
  • No
15 Select the response(s) that describe your experience with interpersonal skills (e.g. showing understanding, professionalism, courtesy, tact, empathy, concern, and politeness). Select all that apply. Answer to this question is required
  • I have worked as part of a team to accomplish assignments.
  • I have developed rapport and maintained relationships with persons of diverse backgrounds and at all levels to accomplish organizational missions.
  • I have experience questioning and eliciting information from people.
  • I have experience engaging in open, constructive exchanges and sharing of information and exercising caution and tact in the resolution of differences of opinion.
  • I do not have experience in this area.
16 Do you have experience collaborating with others as part of a team to accomplish work-related activities? Answer to this question is required
  • Yes
  • No
17 3086067 From the list below, select the statement(s) that best describe(s) your experience working with others to achieve team goals. Answer to this question is required
  • I have coordinated assignments for project team members based on factors such as project interests, strengths, and competing workloads.
  • I have coordinated project team members in preparing communication materials.
  • I have promoted cooperation among project team members from diverse backgrounds and/or organizations.
  • I have assisted one or more work team members by completing their tasks when they had a heavy workload.
  • I have volunteered for assignments during team meetings.
  • None of the above.
18

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required

Grade: All Grades

All FEMA employees are subject to 24-hour on-call in the event of an emergency and all Federal employees may be subject to emergency deployment. In the event of an emergency deployment, travel requirements may be extensive in nature (weeks to months), with little advance notice, and may require relocation to emergency sites, some of which are quite austere. The length of deployment may last anywhere from days to months, depending upon the nature of the emergency or disaster.
Every FEMA employee is considered an emergency manager and each employee has regular and recurring emergency management responsibilities, although not every position requires routine deployment to disaster sites. Your emergency management duties may vary depending on the needs of the Agency, your particular skills, and certain personal circumstances. All positions may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
1 Are you able to meet this commitment? Answer to this question is required
  • Yes
  • No
2 3225314 Current and former Stafford Act employees who can document 64 or more hours of paid time, per pay period, with no breaks in service* for 78 or more consecutive pay periods since August 1, 2014 are eligible to be considered for this Merit Promotion Job Opportunity Announcement.  Do you meet this eligibility standard? (*Note: A “break in service” is defined as 3 or more days in non-pay status, except as allowed under 5 CFR § 315.201(b)(3)(ii) for special circumstances such as military deployment, etc.). Answer to this question is required
  • Yes
  • No
3107226 Please note that effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or non-career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal service.
3 3107228 Are you currently serving, or have served within the last five years, as a political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employee in the Executive Branch? Answer to this question is required
  • Yes
    3.1 3107314 Please provide the following information regarding your political appointment(s): 1. Official Title of Position; 2. Type of Appointment (i.e. Schedule A, Schedule C, or non-career SES); 3. Name of Agency; 4. Date Position began; and 5. Date Position ended Maximum length of 1000 characters.
  • No
4 3225388 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA’s Facebook
  • FEMA’s Twitter
  • FEMA’s LinkedIn
  • FEMA’s GlassDoor
  • Careers.FEMA.gov website
  • Monster.com
  • Indeed
  • Zip Recruiter
  • USAJobs
  • State or Local Employment Office
  • DHS/FEMA Hiring Event (in person)
  • Conference or Meeting
  • Career / Job Fair
  • Conference or Meeting
  • FEMA Hiring Event (virtual)
  • FEMA Recruiter
  • Professional Organization
  • Through my college or university
  • FEMA Employee referral
  • Newspaper
  • Radio
  • Other
    4.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
5 3176176 Are you applying for consideration under the Land Management Workforce Flexibility Act? Answer to this question is required
  • Yes
    5.1 3176178 I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to determine my eligibility for consideration under the Land Management Workforce Flexibility Act. 
    • Yes
    • No
  • No
6 3225319  Are you applying for consideration as a current or former competitive service time-limited employee of a U.S. Department of Defense (DOD) Industrial Base Facility or Major Range and Test Facilities Base(s) under provisions contained in Section 1132 of Public Law (P.L.) 114-328? Answer to this question is required
  • Yes
    6.1

    I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to document my eligibility.  I also understand that eligibility requirements validation will be conducted by FEMA Human Resources personnel prior to appointment.

    • Yes
    • No
  • No
7 3125488 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. I understand a high self-assessment in the application questions that is not supported by information in my resume may prevent me from being found best qualified, in which case my application will not be referred to the selecting official. Answer to this question is required
  • Yes
  • No
8 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
    8.1 3149447 I understand that if I do not submit all REQUIRED documents that are complete, openable and readable by the closing date, it will affect the overall assessment of my application package.
    • Yes
    • No
  • No
9 Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.