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Vacancy Details

Grade: 11

1 GS-11: Select the response that best describes your education and/or experience. Answer to this question is required
  • I possess at least one year (52 weeks) of specialized experience equivalent to the GS-9 level, as described above and in the vacancy announcement.
  • I have successfully completed a Ph.D. or equivalent doctoral degree or at least three full years of progressively higher level graduate education leading to such a degree or LL.M. in a related field (Transcript required).
  • I possess a combination of specialized experience, as described in the vacancy announcement, and related graduate level education, beyond the first two years of graduate level study, that when combined, meet the qualification requirements for this position (Transcript required).
  • I do not meet any of the requirements as described above.
2 Select the functions you've performed: Answer to this question is required
  • I have established and maintained a system of records.
  • I have prepared correspondence.
  • I have managed automated systems to track and maintain data.
  • I do not have any of the experience described above.
3 Select the statement that describes your experience managing office operations. Answer to this question is required
  • Followed-up with other administrative staff to identify the status of administrative actions.
  • Managed office calendars, scheduling appointments, meetings and conferences.
  • Assisted managers with developing and implementing office initiatives related to administrative requirements.
  • Coordinated and attended staff meetings and then follows-up on recommended meeting actions.
  • None of the above
4 Select the statement that best describes your experience analyzing and researching various administrative programs. Answer to this question is required
  • Made recommendations for improvement to existing administrative programs.
  • Provided interpretation of researched information as requested by managment and employees.
  • Conducted cost-effectiveness studies for operating or administrative programs.
  • None of the above.
5 Select all responses that describe your experience managing daily assignments. Answer to this question is required
  • Performed daily office tasks as an administrative assistant.
  • Coordinated administrative work within an organization.
  • Prioritized calendar schedules and events for staff.
  • None of the above.
6 From the list below, select the Microsoft Office product(s) that you are able to use without assistance to create professional products. Please select all that apply. Answer to this question is required
  • Word
  • Excel
  • Access
  • Publisher
  • Power Point
  • Project
  • Outlook
  • Visio
  • None of the above
7 I have initiated the following forms of written communication as a regular part of my job. Please select all that apply: Answer to this question is required
  • Topical Memoranda for inter-office use
  • Correspondence and reports from oral instructions
  • Outlines for a supervisor’s public speaking engagements
  • Graphics and overheads for presentations
  • Written comments in response to proposed administrative policies or procedures
  • Responds to internal and external requests for organizational information
  • None of the above.
8 From the list below, please select all that apply to your experience with mail and correspondence procedures. Please select all that apply. Answer to this question is required
  • Read incoming correspondence, publications, and directives.
  • Determined which incoming correspondence items are of interest to the supervisor.
  • Coordinated with others on incoming correspondence to establish if any action was required.
  • Managed a correspondence action tracking system.
  • Provided follow-up with apppropriate parties on correspondence items.
  • None of the above.
9 Select all statements that describe your written communication. Answer to this question is required
  • Edited internal memos for format, grammatical, spelling, and typographical errors.
  • Wrote meeting summaries.
  • Compiled data into reports, forms, or schedules.
  • Produced responses to inquiries.
  • Resolved edits accordingly to policy.
  • Copied information from one document to another.
  • Prepared form letters for correspondence.
  • None of the above.
10 Do you have experience proof-reading documents for grammatical accuracy? Answer to this question is required
  • Yes
  • No
11 From the list below, select all items describing your oral communication experience. Answer to this question is required
  • Answered telephone calls and referred callers to the appropriate personnel.
  • Greeted visitors and directed them to the appropriate personnel.
  • Answered a wide variety of questions from coworkers, management, and external stakeholders.
  • Maintained working relationships with coworkers, supervisors and others.
  • Communicated ideas and concerns to my supervisor.
  • Persuaded others to adopt your ideas within the workplace.
  • Defused a hostile or volatile interaction with a coworker, supervisor, or external stakeholder.
  • None of the above.
12 From the list below, select four statement(s) that describe(s) your experience communicating effectively, both in verbal and written communications, to explain and promote assigned program initiatives. Answer to this question is required
  • I have maintained good working relationships with key individuals or groups within and outside of my organization
  • I have experience communicating in spoken form to convey information concisely and clearly
  • I have experience communicating in written form to convey information concisely and clearly
  • I have prepared written reports documenting decisions and recommendations
  • I have reviewed and edited technical and/or non-technical materials, identifying inadequacies in format, grammar, or construction in accordance with accepted standards
  • I have maintained effective working relationships with staff at all levels
  • I have dealt calmly and effectively in high stress situations (for example, tight deadlines, hostile individuals, etc.)
  • I have promoted and maintained good working relationships with key individuals or groups (including co-workers, Human Resources, and contractors) in order to accomplish goals and objectives
  • None of the above.
13 Select all responses that reflect your experience interacting with internal and/or external customers. (Select all that apply) Answer to this question is required
  • Coordinated with leadership to identify information requirements.
  • Responded to internal questions regarding office operations.
  • Interacted with external stakeholders to obtain data.
  • None of the above.
14 Select the statements that describe your experience maintaining composure during stressful encounters with difficult or confrontational people. Answer to this question is required
  • I have often demonstrated great self-control in the face of harsh opposition on the job in positions such as club bouncer, security guard or police officer.
  • I have often demonstrated great composure dealing with irate customers on the job in a customer service, retail, or similar environment
  • I have often exhibited a cool demeanor in a white-collar atmosphere where tempers and tensions can be high.
  • I have experience with difficult or confrontational people, but not in the workplace.
  • I have little experience dealing with difficult people.
  • None of the above
15 Select the way(s) you have improved the performance of your team or organization: Answer to this question is required
  • I have completed projects ahead of schedule.
  • I have volunteered to take on additional responsibilities at work.
  • I have monitored the way I perform my work.
  • I have improved my work products.
  • I have been recognized or awarded at my work for doing more than expected.
  • None of the above.
16 Which strategy or strategies have you used to collaborate with others? (Select all that apply.) Answer to this question is required
  • Provided oversight or guidance to colleagues or peers
  • Monitored projects to meet deadlines
  • Helped others to complete work within deadlines (e.g., monitoring timelines, sending reminders)
  • Volunteered for additional work when I complete my own
  • None of the above
17

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required

Grade: 12

1 GS-12: Do you have one year of specialized experience, equivalent to the GS-11 level, as defined in the vacancy announcement? Answer to this question is required
  • Yes
  • No
2 Do you have experience training personnel in the use of the Concur Government Edition travel reimbursement system? Answer to this question is required
  • Yes
  • No
3 Which office systems have you used in your work? Choose all that apply. Answer to this question is required
  • FHR or FedHR Navigator
  • WebTA
  • Career Connector (Monster)
  • Concur Travel System
  • Adobe Connect
  • InforEAM (7i)
  • None of the above
4 Select the statement that describes your experience managing office operations. Answer to this question is required
  • Followed-up with other administrative staff to identify the status of administrative actions.
  • Managed office calendars, scheduling appointments, meetings and conferences.
  • Assisted managers with developing and implementing office initiatives related to administrative requirements.
  • Coordinated and attended staff meetings and then follows-up on recommended meeting actions.
  • None of the above
5 Select all responses that describe your experience managing daily assignments. Answer to this question is required
  • Performed daily office tasks as an administrative assistant.
  • Coordinated administrative work within an organization.
  • Prioritized calendar schedules and events for staff.
  • None of the above.
6 From the list below, select the Microsoft Office product(s) that you are able to use without assistance to create professional products. Please select all that apply. Answer to this question is required
  • Word
  • Excel
  • Access
  • Publisher
  • Power Point
  • Project
  • Outlook
  • Visio
  • None of the above
7 I have initiated the following forms of written communication as a regular part of my job. Please select all that apply: Answer to this question is required
  • Topical Memoranda for inter-office use
  • Correspondence and reports from oral instructions
  • Outlines for a supervisor’s public speaking engagements
  • Graphics and overheads for presentations
  • Written comments in response to proposed administrative policies or procedures
  • Responds to internal and external requests for organizational information
  • None of the above.
8 From the list below, please select all that apply to your experience with mail and correspondence procedures. Please select all that apply. Answer to this question is required
  • Read incoming correspondence, publications, and directives.
  • Determined which incoming correspondence items are of interest to the supervisor.
  • Coordinated with others on incoming correspondence to establish if any action was required.
  • Managed a correspondence action tracking system.
  • Provided follow-up with apppropriate parties on correspondence items.
  • None of the above.
9 Select all statements that describe your written communication. Answer to this question is required
  • Edited internal memos for format, grammatical, spelling, and typographical errors.
  • Wrote meeting summaries.
  • Compiled data into reports, forms, or schedules.
  • Produced responses to inquiries.
  • Resolved edits accordingly to policy.
  • Copied information from one document to another.
  • Prepared form letters for correspondence.
  • None of the above.
10 Do you have experience proof-reading documents for grammatical accuracy? Answer to this question is required
  • Yes
  • No
11 From the list below, select all items describing your oral communication experience. Answer to this question is required
  • Answered telephone calls and referred callers to the appropriate personnel.
  • Greeted visitors and directed them to the appropriate personnel.
  • Answered a wide variety of questions from coworkers, management, and external stakeholders.
  • Maintained working relationships with coworkers, supervisors and others.
  • Communicated ideas and concerns to my supervisor.
  • Persuaded others to adopt your ideas within the workplace.
  • Defused a hostile or volatile interaction with a coworker, supervisor, or external stakeholder.
  • None of the above.
12 Which of the following services have you performed over the phone or by email with a customer as part of your job duties? Select all that apply. Answer to this question is required
  • Answered basic customer inquiries.
  • Gathered accurate and complete information.
  • Researched issues and provided follow up resolution.
  • None of the above.
13 Which of the following types of experience do you have in regards to providing customer support in person, over the telephone, or through electronic mail regarding a work process? (Select all that apply) Answer to this question is required
  • Served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • Kept customers informed of the status of their requests for assistance.
  • Routinely greet and refer visitors and callers.
  • Routinely contact customers to obtain information so that I can complete assignments.
  • Routinely contact and respond to customers to provide non-technical information.
  • Routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • None of the above.
14 Select the statements that describe your experience maintaining composure during stressful encounters with difficult or confrontational people. Answer to this question is required
  • I have often demonstrated great self-control in the face of harsh opposition on the job in positions such as club bouncer, security guard or police officer.
  • I have often demonstrated great composure dealing with irate customers on the job in a customer service, retail, or similar environment
  • I have often exhibited a cool demeanor in a white-collar atmosphere where tempers and tensions can be high.
  • I have experience with difficult or confrontational people, but not in the workplace.
  • I have little experience dealing with difficult people.
  • None of the above
15 Select all responses that reflect your experience interacting with internal and/or external customers. (Select all that apply) Answer to this question is required
  • Coordinated with leadership to identify information requirements.
  • Responded to internal questions regarding office operations.
  • Interacted with external stakeholders to obtain data.
  • None of the above.
16 Select the way(s) you have improved the performance of your team or organization: Answer to this question is required
  • I have completed projects ahead of schedule.
  • I have volunteered to take on additional responsibilities at work.
  • I have monitored the way I perform my work.
  • I have improved my work products.
  • I have been recognized or awarded at my work for doing more than expected.
  • None of the above.
17 Which strategy or strategies have you used to collaborate with others? (Select all that apply.) Answer to this question is required
  • Provided oversight or guidance to colleagues or peers
  • Monitored projects to meet deadlines
  • Helped others to complete work within deadlines (e.g., monitoring timelines, sending reminders)
  • Volunteered for additional work when I complete my own
  • None of the above
18

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required

Grade: All Grades

All FEMA employees are subject to 24-hour on-call in the event of an emergency and all Federal employees may be subject to emergency deployment. In the event of an emergency deployment, travel requirements may be extensive in nature (weeks to months), with little advance notice, and may require relocation to emergency sites, some of which are quite austere. The length of deployment may last anywhere from days to months, depending upon the nature of the emergency or disaster.
Every FEMA employee is considered an emergency manager and each employee has regular and recurring emergency management responsibilities, although not every position requires routine deployment to disaster sites. Your emergency management duties may vary depending on the needs of the Agency, your particular skills, and certain personal circumstances. All positions may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
1 Are you able to meet this commitment? Answer to this question is required
  • Yes
  • No
2 3225314 Current and former Stafford Act employees who can document 64 or more hours of paid time, per pay period, with no breaks in service* for 78 or more consecutive pay periods since August 1, 2014 are eligible to be considered for this Merit Promotion Job Opportunity Announcement.  Do you meet this eligibility standard? (*Note: A “break in service” is defined as 3 or more days in non-pay status, except as allowed under 5 CFR § 315.201(b)(3)(ii) for special circumstances such as military deployment, etc.). Answer to this question is required
  • Yes
  • No
3107226 Please note that effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or non-career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal service.
3 3107228 Are you currently serving, or have served within the last five years, as a political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employee in the Executive Branch? Answer to this question is required
  • Yes
    3.1 3107314 Please provide the following information regarding your political appointment(s): 1. Official Title of Position; 2. Type of Appointment (i.e. Schedule A, Schedule C, or non-career SES); 3. Name of Agency; 4. Date Position began; and 5. Date Position ended Maximum length of 1000 characters.
  • No
4 3225388 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA’s Facebook
  • FEMA’s Twitter
  • FEMA’s LinkedIn
  • FEMA’s GlassDoor
  • Careers.FEMA.gov website
  • Monster.com
  • Indeed
  • Zip Recruiter
  • USAJobs
  • State or Local Employment Office
  • DHS/FEMA Hiring Event (in person)
  • Conference or Meeting
  • Career / Job Fair
  • Conference or Meeting
  • FEMA Hiring Event (virtual)
  • FEMA Recruiter
  • Professional Organization
  • Through my college or university
  • FEMA Employee referral
  • Newspaper
  • Radio
  • Other
    4.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
5 3176176 Are you applying for consideration under the Land Management Workforce Flexibility Act? Answer to this question is required
  • Yes
    5.1 3176178 I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to determine my eligibility for consideration under the Land Management Workforce Flexibility Act. 
    • Yes
    • No
  • No
6 3225319  Are you applying for consideration as a current or former competitive service time-limited employee of a U.S. Department of Defense (DOD) Industrial Base Facility or Major Range and Test Facilities Base(s) under provisions contained in Section 1132 of Public Law (P.L.) 114-328? Answer to this question is required
  • Yes
    6.1

    I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to document my eligibility.  I also understand that eligibility requirements validation will be conducted by FEMA Human Resources personnel prior to appointment.

    • Yes
    • No
  • No
7 3125488 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. I understand a high self-assessment in the application questions that is not supported by information in my resume may prevent me from being found best qualified, in which case my application will not be referred to the selecting official. Answer to this question is required
  • Yes
  • No
8 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
    8.1 3149447 I understand that if I do not submit all REQUIRED documents that are complete, openable and readable by the closing date, it will affect the overall assessment of my application package.
    • Yes
    • No
  • No
9 Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.