Skip to main content

Vacancy Details

Grade: 15

1 3154431 GS-15: Do you have one year of specialized experience, equivalent to the GS-14 level, which includes IT-related experience demonstrating the following competencies: ATTENTION TO DETAIL; CUSTOMER SERVICE; ORAL COMMUNICATION; and, PROBLEM SOLVING, as defined in the vacancy announcement? NOTE: This information must be supported in your resume to be considered for the position. Answer to this question is required
  • Yes
  • No
2

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required
3 Select the response(s) that reflect your professional communication experience. (Select all that apply) Answer to this question is required
  • Prepare oral presentations involving IT technical data, information, and/or procedures to others.
  • Deliver oral presentations involving IT technical data, information, and/or procedures to others.
  • None of the above.
4 From the following list, please identify the written item(s) you have produced in a professional setting. (Select all that apply) Answer to this question is required
  • User documentation for newly developed software
  • User instructions and/or guidance material covering other technical subjects
  • Course materials for use in classroom instruction
  • Marketing materials to introduce new products or services
  • Technical specifications for procuring hardware, software, or services
  • Local policies for the IT program
  • Organization-wide or Agency-wide policies for the IT area
  • None of the above
5 Select all of the following budget-related tasks you have performed. Answer to this question is required
  • Participated in reviewing office needs to develop budget data.
  • Compiled budget information from monthly expense statements.
  • Established reports for the analysis of financial trends.
  • Monitored fund balances to provide financial status for management reports.
  • Compiled budget information from cost estimates.
  • None of the above.
6 Indicate your experience gathering and evaluating information and data. (Select all that apply.) Answer to this question is required
  • I have applied analytical and evaluating methods, theories, and techniques to provide recommendations on the effectiveness and efficiency of assigned program operations - (e.g., conducting studies; researching and analyzing official documents; compiling and charting statistical data; gathering, summarizing and analyzing information for incorporation into final reports; carrying out specified portions or segments of specific projects).
  • I have tracked and monitored completion of office assignments and prepared reports that evaluate results and document any trends.
  • I have utilized a system to review, control, and report on program project status.
  • I have conducted analysis, reviews, and studies of operational and administrative programs and processes in order to provide recommended solutions and improvements for the efficiency of the office.
  • None of the above.
7 Please select all of the following tasks that you have performed: Answer to this question is required
  • I have prepared acquisition and technical documentation related to IT projects aimed at high-level management, staff, and colleagues.
  • I have presented technical information, findings, and recommendations to both technical and non-technical audiences.
  • I have developed and presented organization-wide training and instruction on IT acquisition and management matters.
  • I have written briefing materials and provided written answers to questions during project implementation.
  • I have defended the position of an organization on issues containing conflicting information for the purpose of gaining support of a proposed IT project.
  • None of the above.
8 Select the statement(s) that best describe your experience leading or participating as a team member on specific projects. Answer to this question is required
  • Communicate the organization's strategic plan, mission, vision, and values to work team members and integrate them into the team's strategies, goals, objectives, work plans products, and services.
  • Communicate the assignment, project, problem to be solved, actions to be taken, milestones, program issues, and timeframes for completion to all team members.
  • Coach the team and provide advice on appropriate work methods, practices and procedures, and identifying the parameters of a viable solution.
  • Lead the team in identifying, distributing, balancing and adjusting workload and tasks as needed in accordance with established workflow, skill level and/or occupational specialization, and priorities.
  • Participate in various team projects to analyze specific issues and to develop an approach to resolve specific agency problems or projects.
  • Monitor and report on status and progress of work, checking on work in progress and reviewing completed work to see that the team meets the instruction on work priorities, methods, deadlines and quality.
  • Coach, facilitate and/or negotiate in coordinating team initiatives and to build consensus.
  • Amend or reject work that did not meet established standards.
  • None of the above.
9 Choose the statement(s) that best describe your communication/briefing skills that you use as a regular part of your job to support leadership. Answer to this question is required
  • Regularly communicate organizational strategies, goals, objectives and priorities in oral presentations.
  • Explain or justify decisions, conclusions, findings or recommendations.
  • Brief individuals outside the organization on program goals and objectives.
  • Demonstrated ability to foster cooperation and consensus among groups to achieve organizational goals.
  • Demonstrated ability to build consensus through collaboration with others to obtain information, achieve results and accomplish goals.
  • None of the above.
10 3088285 From the list below, select the statement(s) that best describe(s) your experience with various types of oral communication. Answer to this question is required
  • I have served as a primary point of contact on technical organization procedural matters.
  • I have served as a primary liaison to obtain and/or convey information program related information.
  • I have discussed issues encountered and presented viable solutions to problems external to my organization.
  • I have interpreted policy and regulations and responded to inquiries or requests for technical or time sensitive information.
  • I have explained non-technical information to others, both internal and external to my organization.
  • I have explained technical and complex information to others, both internal and external to my organization.
  • I have contacted others to obtain information.
  • I have developed delivered presentations to external audiences on technical work-related topics.
  • None of the above.
11 IT Specialists must express information verbally to a wide variety of customers with varying levels of computing understanding. From the choices below, please select all the audiences you have experience briefing or presenting information to. Answer to this question is required
  • Senior agency officials
  • Supervisors
  • Government organizations
  • Technical experts
  • None of the above
12 In which of the following events have you communicated verbally or made oral presentations? Answer to this question is required
  • Speeches
  • Conferences
  • Meetings
  • One-on-one discussions
  • Telephone inquiries
  • Training
  • Technical assistance
  • Interviews
  • Executive briefings
  • Technical briefings
  • None of the above
13 3088751 From the list below, select the statement(s) that best describe(s) your experience addressing technical customer issues. Answer to this question is required
  • I have gathered and researched information to assess technical customer issues or needs.
  • I have developed and presented alternative solutions for technical customer issues.
  • I have identified and evaluated alternative solutions to resolve technical customer issues.
  • I have identified/recommended a mutually agreeable solution to resolve technical customer issues.
  • None of the above.
14 From the list below, select the statement(s) that describe your experience providing customer service. Answer to this question is required
  • I have coordinated/conducted meetings with managers and staff to ensure customers’ needs are met.
  • I have established priorities to meet customer needs.
  • I have evaluated and modified services to ensure quality customer service.
  • I have directly investigated and resolved customer issues.
  • I have provided customer service that was favorably recognized by a colleague, supervisor, or customer.
  • None of the above
15 3088753 From the list below, select the statement that best describes your experience supporting customers. Answer to this question is required
  • I have answered questions regarding standard procedures.
  • I have verified documented customer requirements.
  • I have identified customer requirements.
  • I have identified possible technical challenges.
  • I have discussed approaches to address customer service requirements.
  • I have enforced compliance with policies or procedures.
  • I have provided feedback on customer documentation.
  • I have referred difficult or uncooperative customers to a supervisor or manager.
  • I have responded to difficult or uncooperative customers (or had difficult or uncooperative customers referred to me).
  • None of the above.
16 3155590 From the list below, select the statement(s) that best describe(s) the communication/briefing skills you have used to support agency goals and leadership. Answer to this question is required
  • I have presented professional briefings using appropriate verbal and non-verbal communications techniques.
  • I have communicated organizational strategies, goals, objectives and priorities during oral presentations.
  • I have explained and/or justified decisions, conclusions, and findings.
  • I have made recommendations.
  • I have briefed managers from other organizations on program goals and objectives.
  • I have defended an organization or agency's position to third parties while performing program reviews.
  • I have encouraged cooperation and gained consensus from others to achieve organizational and/or agency goals.
  • None of the above.
17 Select the response(s) that describe your experience developing collaborative relationships. Answer to this question is required
  • I have experience developing and sustaining cooperative working relationships within the organization and with customer groups.
  • I have experience influencing and persuading others.
  • I have experience building consensus through collaboration, gaining followers and cooperation from others to obtain information, achieve results, and accomplish goals.
  • I have experience fostering cooperation and consensus among groups.
  • I have experience fostering shared leadership, building trust among team members, and creating commitment to team goals.
  • None of the above
18 3089089 From the list below, select the statement(s) that best describe(s) your experience working with others to achieve team goals. Answer to this question is required
  • I have coordinated assignments for project team members based on factors such as project interests, strengths, and competing workloads.
  • I have coordinated project team members in preparing communication materials.
  • I have promoted cooperation among project team members from diverse backgrounds and/or organizations.
  • I have assisted one or more work team members by completing their tasks when they had a heavy workload.
  • I have volunteered for assignments during team meetings.
  • None of the above.
19 From the list below, select the statement(s) that best describe(s) the interpersonal skills you have used to foster cooperation, convey information, or resolve conflicts. Answer to this question is required
  • I have explained findings or recommendations to upper-level managers.
  • I have planned meetings with external individuals, industry groups, and/or organizations.
  • I have informed colleagues or senior management of events that may impact ongoing work.
  • I have collaborated with internal or external representatives to achieve mutual goals.
  • None of the above.
20 From the list below, select the supervisory task(s) that you have performed on a regular and recurring basis. Answer to this question is required
  • Oversaw, directed or developed work to be accomplished by subordinates
  • Set and adjusted priorities
  • Prepared schedules for completion of work
  • Assigned work to subordinates based on priorities, consideration of the difficulty of assignments, and the capabilities of employees
  • Gave advice, counsel or instruction to employees on both work and administrative matters
  • Worked with employees to identify their developmental and training needs based on organizational goals and budget realities
  • Counseled and/or disciplined employees on conduct issues
  • Counseled and/or disciplined employees on performance issues
  • I have not performed any of the above listed supervisory tasks
21 Choose the statement(s) that describe(s) the task(s) you have performed within a group or team to accomplish work. Answer to this question is required
  • Prioritized assignments to meet established goals or deadlines.
  • Monitored and reported the progress of work to a supervisor or manager.
  • Reviewed completed work to see that a supervisor's instructions have been followed.
  • Prepared reports and maintained records of work accomplishments and/or other administrative information.
  • Interceded with a supervisor on behalf of a group or team to inform the supervisor of performance management issues or problems.
  • None of the above.
22 From the list below, Select the response(s) that best describe(s) your experience leading a workforce or team in the delivery of work programs or projects. Answer to this question is required
  • Led a large (20 or more) workforce of varying professional disciplines, technical disciplines, and/or administrative staff.
  • Led team members to accomplish a specific project.
  • Provided guidance to a workforce in prioritizing work.
  • None of the above.
23 From the list below, select the statement(s) that best describe your leadership and managerial experience. Answer to this question is required
  • I have directed and engaged an organization in strategic planning.
  • I have aligned human and material resources with strategic goals.
  • I have directed large and complex programs that focus on identifying, recommending, developing and implementing plans to resolve systemic issues.
  • I have leveraged strategic partnerships across an organization for the purpose of executing long-term human capital goals or programs.
  • I have developed or defined workforce measurement and analysis systems to effectively track human capital program accomplishments.
  • None of the above
24 Select all responses that apply to your supervisory and/or leadership experience. Answer to this question is required
  • Set goals and performance expectations for staff members.
  • Evaluate performance and communicate any deficiencies.
  • Create teams to improve employee morale.
  • Directs teams in a command post or operational center environment.
  • None of the above.
25 Select the statement(s) that apply to your experience leading teams to accomplish your organization's goals. Answer to this question is required
  • I have led teams to accomplish goals at a national level.
  • I have led teams to accomplish goals at a regional level.
  • I have led teams to accomplish goals at a State level.
  • I have led teams to accomplish goals at a local or project level.
  • None of the above.

Grade: All Grades

All FEMA employees are subject to 24-hour on-call in the event of an emergency and all Federal employees may be subject to emergency deployment. In the event of an emergency deployment, travel requirements may be extensive in nature (weeks to months), with little advance notice, and may require relocation to emergency sites, some of which are quite austere. The length of deployment may last anywhere from days to months, depending upon the nature of the emergency or disaster.
Every FEMA employee is considered an emergency manager and each employee has regular and recurring emergency management responsibilities, although not every position requires routine deployment to disaster sites. Your emergency management duties may vary depending on the needs of the Agency, your particular skills, and certain personal circumstances. All positions may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
1 Are you able to meet this commitment? Answer to this question is required
  • Yes
  • No
2 3225314 Current and former Stafford Act employees who can document 64 or more hours of paid time, per pay period, with no breaks in service* for 78 or more consecutive pay periods since August 1, 2014 are eligible to be considered for this Merit Promotion Job Opportunity Announcement.  Do you meet this eligibility standard? (*Note: A “break in service” is defined as 3 or more days in non-pay status, except as allowed under 5 CFR § 315.201(b)(3)(ii) for special circumstances such as military deployment, etc.). Answer to this question is required
  • Yes
  • No
3107226 Please note that effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or non-career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal service.
3 3107228 Are you currently serving, or have served within the last five years, as a political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employee in the Executive Branch? Answer to this question is required
  • Yes
    3.1 3107314 Please provide the following information regarding your political appointment(s): 1. Official Title of Position; 2. Type of Appointment (i.e. Schedule A, Schedule C, or non-career SES); 3. Name of Agency; 4. Date Position began; and 5. Date Position ended Maximum length of 1000 characters.
  • No
4 3225388 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA’s Facebook
  • FEMA’s Twitter
  • FEMA’s LinkedIn
  • FEMA’s GlassDoor
  • Careers.FEMA.gov website
  • Monster.com
  • Indeed
  • Zip Recruiter
  • USAJobs
  • State or Local Employment Office
  • DHS/FEMA Hiring Event (in person)
  • Conference or Meeting
  • Career / Job Fair
  • Conference or Meeting
  • FEMA Hiring Event (virtual)
  • FEMA Recruiter
  • Professional Organization
  • Through my college or university
  • FEMA Employee referral
  • Newspaper
  • Radio
  • Other
    4.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
5 3176176 Are you applying for consideration under the Land Management Workforce Flexibility Act? Answer to this question is required
  • Yes
    5.1 3176178 I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to determine my eligibility for consideration under the Land Management Workforce Flexibility Act. 
    • Yes
    • No
  • No
6 3225319  Are you applying for consideration as a current or former competitive service time-limited employee of a U.S. Department of Defense (DOD) Industrial Base Facility or Major Range and Test Facilities Base(s) under provisions contained in Section 1132 of Public Law (P.L.) 114-328? Answer to this question is required
  • Yes
    6.1

    I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to document my eligibility.  I also understand that eligibility requirements validation will be conducted by FEMA Human Resources personnel prior to appointment.

    • Yes
    • No
  • No
7 3125488 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. I understand a high self-assessment in the application questions that is not supported by information in my resume may prevent me from being found best qualified, in which case my application will not be referred to the selecting official. Answer to this question is required
  • Yes
  • No
8 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
    8.1 3149447 I understand that if I do not submit all REQUIRED documents that are complete, openable and readable by the closing date, it will affect the overall assessment of my application package.
    • Yes
    • No
  • No
9 Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.