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Vacancy Details

Grade: 00

No questions specified.

Grade: All Grades

In order to be hired for this position, applicants must undergo and successfully pass a background investigation. This may include a review of financial issues, such as delinquency, child support and/or tax obligations, as well as certain criminal offenses and illegal use of or possession of drugs.
1 Are you willing to undergo a background investigation? Answer to this question is required
  • Yes
  • No
This position requires the ability to deploy with little or no advance notice to anywhere in the United States or its territories for an extended period of time.
2 Are you available to deploy on 24 hour notice at all times (minimum of 275 days per year) unless on pre-approved Reservist (unpaid) leave (up to 90 days per year)? Answer to this question is required
  • Yes
  • No
3 I understand that availability for deployment does not guarantee that I will be deployed. Answer to this question is required
  • Yes
  • No
4 I understand that Reservist employees are compensated only when deployed. Answer to this question is required
  • Yes
  • No
3097946 FEMA Reservist employees are required to maintain an address of primary residency (which will serve as the official duty station of the employee) in a Stafford Act "State", as defined in Section 102(4) of the Stafford Act. The Stafford Act states include one of the fifty States, the District of Columbia, Puerto Rico, the Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands.
5 3097948 Do you meet this requirement? Answer to this question is required
  • Yes
  • No
6 Are you willing to work in excess of eight hours a day or in excess of 40 hours in a given week, including weekends and holidays, and under stressful, physically demanding, and austere conditions? Answer to this question is required
  • Yes
  • No
7

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required
8 3225388 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA’s Facebook
  • FEMA’s Twitter
  • FEMA’s LinkedIn
  • FEMA’s GlassDoor
  • Careers.FEMA.gov website
  • Monster.com
  • Indeed
  • Zip Recruiter
  • USAJobs
  • State or Local Employment Office
  • DHS/FEMA Hiring Event (in person)
  • Conference or Meeting
  • Career / Job Fair
  • Conference or Meeting
  • FEMA Hiring Event (virtual)
  • FEMA Recruiter
  • Professional Organization
  • Through my college or university
  • FEMA Employee referral
  • Newspaper
  • Radio
  • Other
    8.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
9 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. Answer to this question is required
  • Yes
  • No
10 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
  • No
11 3125490 I understand that if I do not submit all REQUIRED documents by the closing date, it will affect the overall assessment of my application package. Answer to this question is required
  • Yes
  • No
12 Please take this opportunity to review your question responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.
13 Select all of the following responses that describe your customer service experience: Answer to this question is required
  • Reviewed and addressed issues
  • Effectively and appropriately interacted with customers to understand and clarify their needs
  • Provided customers with information on the type of assistance they needed
  • Made appropriate referrals to other agencies as needed
  • Provided guidance
  • Other
  • None of the above
14 Please select the type(s) of organizations you have experience coordinating with as it relates to disaster management. Answer to this question is required
  • Federal Government
  • State Government
  • Local Government
  • Voluntary Organizations
  • Faith-Based Organizations
  • Non-Profit Organizations
  • None of the above
15 Select the statements below that describe your experience communicating. Answer to this question is required
  • I have experience communicating orally in an interpersonal setting.
  • I have experience speaking publicly during team meetings.
  • I have experience making presentations to small groups.
  • I have experience briefing managers.
  • I have experience making presentations to large audiences.
  • I have experience interacting with executive level staff.
  • I have experience speaking publicly for the purpose of communicating unfamiliar technical or abstract information.
  • I have experience speaking publicly in stressful and/or adversarial situations.
  • I have experience developing reports. And/or other forms of written communication which convey complex and unfamiliar technical information in a form readily understandable by a general audience.
  • I have formal training and/or work experience in risk or crisis communications.
  • I have experience in oral communication concerning programs or projects that seek to promote behavioral change on the part of a general audience or the public.
  • I have experience in written communication concerning programs or projects that seek to promote behavioral change on the part of a general audience or the public.
  • None of the above
16 Select the oral communication activities you have performed on a regular or recurring basis at work. Answer to this question is required
  • Represented a work group or organization at meetings.
  • Responded to telephone requests from colleagues, managers, or clients both inside and outside of the organization.
  • Acted as primary liaison with other organizations.
  • Answered public inquires.
  • None of the above
17 3088844: From the list below, select the entity(ies) which best describe(s) your working with while preparing for a response to an emergency management situation. Answer to this question is required
  • I have coordinated efforts to prepare for a response to an emergency management situation with the Federal government.
  • I have coordinated efforts to prepare for a response to an emergency management situation a members of a State government.
  • I have coordinated efforts to prepare for a response to an emergency management situations with members of a Local government.
  • I have coordinated efforts to prepare for a response to an emergency management situation with members of a Tribal government.
  • I have coordinated efforts to prepare for a response to an emergency management situation with members of a Territorial government (e.g., Puerto Rico).
  • I have coordinated efforts to prepare for a response to an emergency management situation with members of a Commonwealth government (e.g., Virgin Islands).
  • I have coordinated efforts to prepare for a response to an emergency management situation with members of a Non-governmental organization.
  • I have coordinated efforts to prepare for a response to an emergency management situation with a Private sector organization
  • None of the above.
18 3091886 From the list below, select the statement(s) that best describe(s) the areas in which you have emergency preparedness experience. Answer to this question is required
  • I have experience in emergency planning.
  • I have experience in emergency operations
  • I have experience in continuity of operations planning.
  • I have experience in continuity of government planning.
  • I have experience in continuity of the President planning.
  • I have experience in contingency planning for continuity of operations or government.
  • None of the above.
19 Have you ever been the lead staff member on a project that required team work? Answer to this question is required
  • Yes
  • No
20 Have you ever been recognized for resolving a conflict or disagreement in a constructive manner, minimizing negative impact? (If yes, you will be asked to explain the nature of the recognition.) Answer to this question is required
  • Yes
  • No
21 Select the response(s) that reflect the activities you have performed as a team leader or supervisor. (Select all that apply) Answer to this question is required
  • Led a team in self-assessing strengths and weaknesses.
  • Distributed workload among team members based on workflow.
  • Provided guidance and/or training to junior team members.
  • Counseled on or corrected performance.
  • Coordinated team goals, timetables, or activities with other teams.
  • Tracked status of team assignments
  • Reassigned work or adjusted timetables as necessary to meet goals and deadlines.
  • None of the above.
22 3116339 From the list below, select the statement(s) that describe(s) your experience managing or overseeing customer relationship(s). Answer to this question is required
  • I have analyzed and communicated customer needs and mission requirements for an improved customer experience.
  • I have cultivated relationships that result in creation of mutual value.
  • I have overseen, managed and incorporated client expectations and perceptions to improve customer experience.
  • I have facilitated the development of customer personas.
  • I have mapped customer journeys.
  • I have been responsible for strategic communication, problem resolution, and application of effective technical skills.
  • None of the above
23 3089266 From the list below, select the statement(s) that best describe(s) your experience interacting with people in various work situations to achieve solutions. Answer to this question is required
  • I have served as a spokesperson for an organization.
  • I have assisted in facilitating activities between organizational entities.
  • I have assisted in mediating or facilitating problem resolution.
  • I have independently conducted meetings.
  • I have independently planned meetings.
  • I have served on panels, committees, or task forces.
  • None of the above.
24 3088965: From the list below, select the statement(s) that best describe(s) your experience determining and communicating critical information during a breaking disaster. Answer to this question is required
  • I have reported on information that directly contributed to mission assignments in an emergency management operation.
  • I have provided recommendations to senior leadership that directly impacted the resources assigned to an emergency management situation.
  • I have served as the main point of contact to determine how to communicate mission critical information during an emergency situation.
  • I have assessed the magnitude of an incident or potential incident.
  • I have analyzed information to determine how current and prevailing conditions will impact response operations.
  • I have acted as the main point of contact that reports on the magnitude of an incident or potential incident.
  • I have communicated specific objectives of standard and special projects related to disaster response operations, using maps and other analytical products as identified by senior leadership.
  • None of the above.
25 Please select all of the following computer software packages you have experience using. Answer to this question is required
  • CADD
  • CAM
  • Maximo
  • Microsoft Office Project Professional
  • Microsoft Office Excel
  • Microsoft Office Access
  • Other computer maintenance management system
  • Other project management software
  • Other database programs
  • None of the above
26 3088756 From the list below, select the statement(s) that best describe(s) your experience responding to customer requests. Answer to this question is required
  • I have determined required information required to be included in responses to customer requests.
  • I have used information I gathered to respond to customer requests.
  • I have led the coordination of responses to customer requests within my own project/program.
  • I have led the coordination of responses to customer requests that spanned multiple projects/programs.
  • None of the above.
27 Which of the following services have you performed over the phone or by email with a customer as part of your job duties? Select all that apply. Answer to this question is required
  • Answered basic customer inquiries.
  • Gathered accurate and complete information.
  • Researched issues and provided follow up resolution.
  • None of the above.
28 Choose the statement(s) that best describe your customer service skills used as a regular part of your job to support organizational goals and leadership. Answer to this question is required
  • I have advised external and internal customers of problems and delays and proposed solutions for addressing the problems in order to meet customer expectations.
  • I have successfully done work that regularly involved interacting with difficult customers, clients, co-workers, or supervisors.
  • I have communicated both technical and non-technical information to others within and outside of my organization or workplace.
  • I have researched and responded to requests for assistance.
  • I have utilized a tracking system to process and follow up on requests for assistance.
  • I have kept customers informed of the status of their requests for assistance.
  • I have contacted customers to provide information on agency or organizational programs.
  • I have not performed any of the above tasks.