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Vacancy Details

Grade: 13

1 GS-13: Do you have one year of specialized experience, equivalent to the GS-12 level, as defined in the vacancy announcement? Answer to this question is required
  • Yes
  • No
2

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required
3 3086041: From the list below, select the statement(s) that best describe(s) your experience supporting the handling of claims. (MAMC) Answer to this question is required
  • I have participated in oversight activities on the acceptance of payment for claims.
  • I have provided guidance regarding the approval of claims.
  • I have assisted with the proper handling of claims.
  • I have served as the point of contact between insurance companies and policyholders to clarify questions regarding claims.
  • I have provided litigation support regarding claims for organization (e.g., declarations, depositions, mediation support, FOIA, investigative support).
  • I have provided instructions regarding National Flood Insurance Program (NFIP) policy coverage to stakeholders (e.g., insured's, agents, members of Congress, Write-Your-Own (WYO) Companies.)
  • I have provided verbal justification on claims settlements.
  • None of the above.
4 Do you have recent experience with estimating software or programming software? Answer to this question is required
  • Yes
  • No
5 Select the response(s) to which you have knowledge of the National Flood Insurance Program regulations and procedures. (Select all that apply) Answer to this question is required
  • National Flood Insurance Act of 1968.
  • Flood Disaster Protection Act of 1973.
  • National Flood Insurance Reform Act of 1994.
  • Flood Insurance Manual.
  • Commercial industry flood insurance procedures, policies, and underwriting
  • NFIP Write-Your-Own (WYO) Program.
  • None of the above.
6 3086036: Do you possess one full year or more of experience in the oversight or adjustment of flood claims Answer to this question is required
  • Yes
  • No
7 3086042: From the list below, select the statement(s) that best describe your experience ensuring compliance with insurance regulations. Answer to this question is required
  • I have reported on compliance with the Improper Payments Information Act (IPIA) of 2002, the Improper Payments Elimination and Recovery Act (IPERA) of 2010, and the Improper Payments Elimination and Recovery Information Act (IPERIA) of 2012.
  • I have participated int he coordination with insurance companies in the handling of claims to ensure compliance with rules and regulations.
  • I have overseen the handling of flood insurance claims to ensure compliance with rules and regulations.
  • I have conducted audits or portions of audits of insurance companies to ensure proper handling of claims.
  • I have reviewed correspondence between insurance companies and policyholders to ensure payment is in accordance of rules and regulations.
  • I have served as a subject matter expert on applying rules and regulations relating to the National Flood Insurance Program (NFIP).
  • I have communicated information with others regarding updates or changes to the NFIP.
  • I have prepared position papers concerning the impact of new proposed legislation on existing programs and operations.
  • None of the above.
8 Have you written manuals or standard operating procedures (SOPs)? Answer to this question is required
  • Yes
  • No
9 Select all of the listed written communication methods in which you have experience using to deliver important agency / organizational directives and correspondence (Select all that apply). Answer to this question is required
  • Quick, informal emails to customers, supervisors, peers and subordinates.
  • Formal informational announcements via email or letters to customers, supervisors, peers and subordinates.
  • Letters or reports to internal or external personnel outlining organizational capabilities, limitations or positions.
  • Organizational policies and procedures.
  • Detailed reports with technical data, analysis and recommendations to senior managers.
  • None of the above.
10 3086039: From the list below, select the statement(s) that best describe(s) your experience directly handling claims. Answer to this question is required
  • I have researched claims from relevant parties.
  • I have drafted written responses to policyholders or legal representative on results of claims.
  • I have made recommendations to insurance companies about the handling of claims.
  • I have drafted written responses to insurance companies on claims.
  • I have drafted written responses to political audiences (e.g., Congress) on claims.
  • I have successfully coordinated with multiple parties to resolve claims.
  • I have identified discrepancies in claims.
  • I have provided recommendations or corrective actions regarding claim issues.
  • I have developed standard operating procedures for flood insurance claims processes, for higher level review and approval.
  • I have participated in the development of written flood insurance claims manuals.
  • I have assisted senior level staff or subject matter experts concerning specific coverage issues.
  • None of the above.
11 I have performed the tasks below as part of my recurring duties (Select all that apply). Answer to this question is required
  • Planned and carried out projects to improve the efficiency and productivity of organizations and employees.
  • Identified, analyzed and made recommendations to resolve conventional problems and situations.
  • Participated in the evaluation of management and operations’ effectiveness at the operational level.
  • Developed detailed procedures and guidelines to supplement established guidance and policies.
  • None of the above.
12 I have routinely and successfully applied the following interpersonal communication skill at work. (Select all that apply) Answer to this question is required
  • Facilitated the resolution of competing or conflicting interests among parties when cooperation was needed in order to complete my assigned work.
  • Interacted effectively in situations where frequent changes, delays, or unexpected events arose that caused shifts in priorities, timetables, or work assignments.
  • Provided direction, guidance, or instruction to lower grade professional staff.
  • Diffused confrontational contact with people who are difficult, hostile, or distressed.
  • None of the above.

Grade: All Grades

All FEMA employees are subject to 24-hour on-call in the event of an emergency and all Federal employees may be subject to emergency deployment. In the event of an emergency deployment, travel requirements may be extensive in nature (weeks to months), with little advance notice, and may require relocation to emergency sites, some of which are quite austere. The length of deployment may last anywhere from days to months, depending upon the nature of the emergency or disaster.
Every FEMA employee is considered an emergency manager and each employee has regular and recurring emergency management responsibilities, although not every position requires routine deployment to disaster sites. Your emergency management duties may vary depending on the needs of the Agency, your particular skills, and certain personal circumstances. All positions may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
1 Are you able to meet this commitment? Answer to this question is required
  • Yes
  • No
2 3225314 Current and former Stafford Act employees who can document 64 or more hours of paid time, per pay period, with no breaks in service* for 78 or more consecutive pay periods since August 1, 2014 are eligible to be considered for this Merit Promotion Job Opportunity Announcement.  Do you meet this eligibility standard? (*Note: A “break in service” is defined as 3 or more days in non-pay status, except as allowed under 5 CFR § 315.201(b)(3)(ii) for special circumstances such as military deployment, etc.). Answer to this question is required
  • Yes
  • No
3107226 Please note that effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or non-career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal service.
3 3107228 Are you currently serving, or have served within the last five years, as a political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employee in the Executive Branch? Answer to this question is required
  • Yes
    3.1 3107314 Please provide the following information regarding your political appointment(s): 1. Official Title of Position; 2. Type of Appointment (i.e. Schedule A, Schedule C, or non-career SES); 3. Name of Agency; 4. Date Position began; and 5. Date Position ended Maximum length of 1000 characters.
  • No
4 3225388 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA’s Facebook
  • FEMA’s Twitter
  • FEMA’s LinkedIn
  • FEMA’s GlassDoor
  • Careers.FEMA.gov website
  • Monster.com
  • Indeed
  • Zip Recruiter
  • USAJobs
  • State or Local Employment Office
  • DHS/FEMA Hiring Event (in person)
  • Conference or Meeting
  • Career / Job Fair
  • Conference or Meeting
  • FEMA Hiring Event (virtual)
  • FEMA Recruiter
  • Professional Organization
  • Through my college or university
  • FEMA Employee referral
  • Newspaper
  • Radio
  • Other
    4.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
5 3176176 Are you applying for consideration under the Land Management Workforce Flexibility Act? Answer to this question is required
  • Yes
    5.1 3176178 I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to determine my eligibility for consideration under the Land Management Workforce Flexibility Act. 
    • Yes
    • No
  • No
6 3225319  Are you applying for consideration as a current or former competitive service time-limited employee of a U.S. Department of Defense (DOD) Industrial Base Facility or Major Range and Test Facilities Base(s) under provisions contained in Section 1132 of Public Law (P.L.) 114-328? Answer to this question is required
  • Yes
    6.1

    I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to document my eligibility.  I also understand that eligibility requirements validation will be conducted by FEMA Human Resources personnel prior to appointment.

    • Yes
    • No
  • No
7 3125488 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. I understand a high self-assessment in the application questions that is not supported by information in my resume may prevent me from being found best qualified, in which case my application will not be referred to the selecting official. Answer to this question is required
  • Yes
  • No
8 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
    8.1 3149447 I understand that if I do not submit all REQUIRED documents that are complete, openable and readable by the closing date, it will affect the overall assessment of my application package.
    • Yes
    • No
  • No
9 Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.