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Vacancy Details

Grade: 12

1 3154428 GS-12: Do you have one year of specialized experience, equivalent to the GS-11 level, which includes IT-related experience demonstrating the following competencies: ATTENTION TO DETAIL; CUSTOMER SERVICE; ORAL COMMUNICATION; and, PROBLEM SOLVING, as defined in the vacancy announcement? NOTE: This information must be supported in your resume to be considered for the position. Answer to this question is required
  • Yes
  • No
2

3193998 Please indicate where and when you obtained each of the specialized experience requirements listed in the Qualifications section of this Job Opportunity Announcement. Include in your response: (1) the area of specialized experience; (2) the place of employment; and, (3) the specific dates of employment the experience was gained in MM/DD/YYYY - MM/DD/YYYY format. Your response must be supported by your resume.

Example: Experience in developing and delivering presentations and training; ABC Company; 10/01/2016 - 05/15/2018.

Maximum length of 5000 characters. Answer to this question is required
3 3089841: From the list below, select the statement(s) that best describe(s) your experience assessing and recommending new technology. Answer to this question is required
  • I have worked with others to brainstorm new systems administration technology.
  • I have proactively proposed new technologies to fill system gaps.
  • I have analyzed proposed new technology to determine feasibility of implementation.
  • I have researched optimum hardware and software packages for new acquisition initiatives.
  • I have evaluated hardware and software packages to determine rejection or acceptance into the current network.
  • I have developed requirements for the acquisition of network hardware, software, and/or services.
  • I have analyzed a process as required for the implementation of new technology.
  • I have documented a process as required for the implementation of new technology.
  • None of the above.
4 From the statements below, please select the choices that best reflect your most current work experience. All answers must be supported in your resume: (Choose all that apply) Answer to this question is required
  • Worked in a government agency in the Information Technology (IT) Department.
  • Performed network upgrades and maintenance.
  • Performed desktop support.
  • Performed audio and video (A/V) upgrades and maintenance.
  • Engaged in lifecycle planning and/or implementation.
  • Worked in a team environment or IT projects.
  • Utilized knowledge of IT security principles and procedures.
  • None of the above
5 IT Specialists must have experience in network administration and information systems management including, but not limited to: LAN file servers, routers, switches, wiring infrastructure, networking theory, interface issues, operating systems and software applications. From the choices below, please select all that apply. Answer to this question is required
  • Customize, analyze and implement complex hardware and software to support large-scale LAN/WAN systems including NT account creation and authentication, protocols, SMTP management systems, communications controllers, bridges, routers and other network devices that support extensive operations.
  • Implement, monitor, and support Local Area Network high-speed data-transfer connectivity to the customer's data and applications.
  • Implement, monitor, and support Wide Area Network services to interconnect geographically diverse organization, as well as local offices.
  • Coordinate the planning, deployment, and maintenance of network devices and servers.
  • Monitor and support the deployment of infrastructure information and networking services.
  • Provide guidance to other IT Specialists regarding testing, troubleshooting, and decommissioning of network devices and systems.
  • Identify and share best practices to improve availability, confidentiality and integrity of information and network services.
  • Analyze HSPD-12 systems installation of computer operating systems, network, and applications software, and computer/network hardware.
  • Evaluate network system performance, identify trends and recommend improvements.
  • Identify network service impacts and resolve them as they occur.
  • Monitor network traffic to identify and resolve system anomalies.
  • Install and configure network operating systems.
  • Implement configuration management plans for complex LANs and WANs.
  • Configure hubs and switches, monitor network performance, perform network diagnostics, analyze network traffic patterns and install network software fixes and upgrades.
  • Work as a member of a Help Desk or IT support team to upgrade network switches and/or routers.
  • Use operating system monitoring tools to verify telecommunications network performance characteristics.
  • Establish connectivity between remote sites.
  • Create network maps.
  • Perform trouble shooting functions associated with local and wide area telecommunications network problems and provide recommendations for resolution.
  • Provide training to other IT Specialists in the structure of LAN systems, protocols and trouble-shooting techniques.
  • Write technical and/or programmatic reports, documents and correspondence to a variety of groups on LAN/WAN systems management and interoperable communications planning.
  • None of the above.
6 Please select all of the following tasks that you have performed: Answer to this question is required
  • I have prepared acquisition and technical documentation related to IT projects aimed at high-level management, staff, and colleagues.
  • I have presented technical information, findings, and recommendations to both technical and non-technical audiences.
  • I have developed and presented organization-wide training and instruction on IT acquisition and management matters.
  • I have written briefing materials and provided written answers to questions during project implementation.
  • I have defended the position of an organization on issues containing conflicting information for the purpose of gaining support of a proposed IT project.
  • None of the above.
7 I have implemented or evaluated the security controls related to the following functional areas. (Choose all that apply) Answer to this question is required
  • Certification and Accreditation
  • Configuration Management
  • Security Incident Management
  • Security Training
  • Remediation/Plans of Actions and Milestones
  • Remote Access
  • Identity Management
  • Continuous Monitoring
  • Contractor Oversight
  • Contingency Planning
  • None of the above
8 3133852 From the list below, select the statement(s) that describe(s) the type(s) of network settings that you have configured. Answer to this question is required
  • I have configured TCP/IP network settings.
  • I have configured Default Gateway network settings.
  • I have configured Host ID network settings.
  • I have configured DNS network settings.
  • I have configured Active Directory Service network settings.
  • I have configured HTTP/HTTPS network settings.
  • I have configured Windows Command line network settings.
  • None of the above.
9 Select the statements below that describe your experience communicating. Answer to this question is required
  • I have experience communicating orally in an interpersonal setting.
  • I have experience speaking publicly during team meetings.
  • I have experience making presentations to small groups.
  • I have experience briefing managers.
  • I have experience making presentations to large audiences.
  • I have experience interacting with executive level staff.
  • I have experience speaking publicly for the purpose of communicating unfamiliar technical or abstract information.
  • I have experience speaking publicly in stressful and/or adversarial situations.
  • I have experience developing reports. And/or other forms of written communication which convey complex and unfamiliar technical information in a form readily understandable by a general audience.
  • I have formal training and/or work experience in risk or crisis communications.
  • I have experience in oral communication concerning programs or projects that seek to promote behavioral change on the part of a general audience or the public.
  • I have experience in written communication concerning programs or projects that seek to promote behavioral change on the part of a general audience or the public.
  • None of the above
10 3135485 From the list below, select the statement(s) that best describe(s) your experience with various types of oral communication. Answer to this question is required
  • I have served as a point of contact on procedural matters.
  • I have served as a liaison to convey information.
  • I have presented possible solutions to problems within the organization to internal individuals or groups.
  • I have responded to inquiries or requests for information.
  • I have explained non-technical information.
  • I have explained technical information.
  • I have contacted others to obtain information.
  • I have developed delivered presentations to external audiences on work-related topics.
  • None of the above.
11 Select the response(s) that describe(s) your level of experience as it pertains to interpersonal communication skills. Answer to this question is required
  • Explained technical issues to a variety of individuals.
  • Maintained working relationships with representatives of other organizations.
  • Provided advice, guidance, or direction to staff.
  • Clarified requirements and/or obtained missing information.
  • Negotiated issues among parties with differing interests to gain agreement on changes affecting a program or work product.
  • Resolved conflict by persuading others to accept new conditions, procedures, or techniques.
  • Interacted in situations where shifts in priorities, work assignments, or deadlines occurred due to delays or unexpected events.
  • None of the above.
12 3171646 From the following choices, identify those that reflect your experience in the area of customer service. Answer to this question is required
  • Coordinated/conducted meetings with managers and staff to ensure customer needs are met.
  • Evaluated and modified the services to improve and ensure quality customer service.
  • Directly investigated and resolved customer issues.
  • Provided customer service that was favorably recognized by a colleague, supervisor, or customer.
  • None of the above.
13 3085698 From the list below, select the statement(s) that best describe(s) your experience supporting customers. Answer to this question is required
  • I have answered questions regarding standard procedures.
  • I have verified documented customer requirements.
  • I have identified customer requirements.
  • I have identified possible technical challenges.
  • I have discussed approaches to address customer service requirements.
  • I have enforced compliance with policies or procedures.
  • I have provided feedback on customer documentation.
  • I have referred difficult or uncooperative customers to a supervisor or manager.
  • I have responded to difficult or uncooperative customers (or had difficult or uncooperative customers referred to me).
  • None of the above.
14 Select the choice(s) that describe(s) your typical approach in providing services and/or expertise to external persons, organizations or entities. Select all that apply. Answer to this question is required
  • I respond to inquiries and/or requests in a timely and thorough fashion.
  • I anticipate customer/client needs and pro actively reach out to offer help or suggestions.
  • I prepare briefings for internal management or external partners.
  • I anticipate customer/client needs and pro actively reach out to offer help or suggestions.
  • I prepare management responses to Federal or state elected officials (or equivalent)..
  • I implement training or educational opportunities for internal or external persons, organizations, or entities.
  • I develop training or educational opportunities for internal or external persons, organizations, or entities.
  • None of the above.
15 3088248 From the list below, select the statement(s) that best describe(s) your experience providing assistance to coworkers. Answer to this question is required
  • I have assisted in the development of training materials or job aids.
  • I have experience conducted on-the-job training.
  • I have served as a mentor or coach.
  • I have volunteered to assist coworkers in the completion of their task(s).
  • I have been assigned to assist coworkers in the completion of their task(s).
  • None of the above.
16 Select the way(s) you have improved the performance of your team or organization: Answer to this question is required
  • I have completed projects ahead of schedule.
  • I have volunteered to take on additional responsibilities at work.
  • I have monitored the way I perform my work.
  • I have improved my work products.
  • I have been recognized or awarded at my work for doing more than expected.
  • None of the above.
17 3086067 From the list below, select the statement(s) that best describe(s) your experience working with others to achieve team goals. Answer to this question is required
  • I have coordinated assignments for project team members based on factors such as project interests, strengths, and competing workloads.
  • I have coordinated project team members in preparing communication materials.
  • I have promoted cooperation among project team members from diverse backgrounds and/or organizations.
  • I have assisted one or more work team members by completing their tasks when they had a heavy workload.
  • I have volunteered for assignments during team meetings.
  • None of the above.

Grade: All Grades

All FEMA employees are subject to 24-hour on-call in the event of an emergency and all Federal employees may be subject to emergency deployment. In the event of an emergency deployment, travel requirements may be extensive in nature (weeks to months), with little advance notice, and may require relocation to emergency sites, some of which are quite austere. The length of deployment may last anywhere from days to months, depending upon the nature of the emergency or disaster.
Every FEMA employee is considered an emergency manager and each employee has regular and recurring emergency management responsibilities, although not every position requires routine deployment to disaster sites. Your emergency management duties may vary depending on the needs of the Agency, your particular skills, and certain personal circumstances. All positions may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
1 Are you able to meet this commitment? Answer to this question is required
  • Yes
  • No
2 3225314 Current and former Stafford Act employees who can document 64 or more hours of paid time, per pay period, with no breaks in service* for 78 or more consecutive pay periods since August 1, 2014 are eligible to be considered for this Merit Promotion Job Opportunity Announcement.  Do you meet this eligibility standard? (*Note: A “break in service” is defined as 3 or more days in non-pay status, except as allowed under 5 CFR § 315.201(b)(3)(ii) for special circumstances such as military deployment, etc.). Answer to this question is required
  • Yes
  • No
3107226 Please note that effective January 1, 2010, the Office of Personnel Management (OPM) must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or non-career SES employee in the Executive Branch, you must disclose this information to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal service.
3 3107228 Are you currently serving, or have served within the last five years, as a political Schedule A, Schedule C, or non-career Senior Executive Service (SES) employee in the Executive Branch? Answer to this question is required
  • Yes
    3.1 3107314 Please provide the following information regarding your political appointment(s): 1. Official Title of Position; 2. Type of Appointment (i.e. Schedule A, Schedule C, or non-career SES); 3. Name of Agency; 4. Date Position began; and 5. Date Position ended Maximum length of 1000 characters.
  • No
4 3117590 How did you hear about this Federal Emergency Management Agency (FEMA) job opportunity? Answer to this question is required
  • FEMA.gov
  • USAJobs
  • Monster
  • Indeed
  • Zip Recruiter
  • Facebook
  • Twitter
  • LinkedIn
  • Employment Office
  • Job Fair
  • Professional Organization
  • FEMA Recruiter
  • Newspaper
  • Radio
  • Through my college or university
  • FEMA Employee
  • DHS/FEMA Hiring Event
  • Other
    4.1 3095446 Please specify how you learned about this Federal Emergency Management Agency job opportunity. Maximum length of 250 characters.
5 3176176 Are you applying for consideration under the Land Management Workforce Flexibility Act? Answer to this question is required
  • Yes
    5.1 3176178 I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to determine my eligibility for consideration under the Land Management Workforce Flexibility Act. 
    • Yes
    • No
  • No
6 3225319  Are you applying for consideration as a current or former competitive service time-limited employee of a U.S. Department of Defense (DOD) Industrial Base Facility or Major Range and Test Facilities Base(s) under provisions contained in Section 1132 of Public Law (P.L.) 114-328? Answer to this question is required
  • Yes
    6.1

    I understand if I am selected, I will be required to submit copies of my Notification of Personnel Actions (SF-50’s) and performance appraisals for each period of employment being used to document my eligibility.  I also understand that eligibility requirements validation will be conducted by FEMA Human Resources personnel prior to appointment.

    • Yes
    • No
  • No
7 3125488 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. I understand a high self-assessment in the application questions that is not supported by information in my resume may prevent me from being found best qualified, in which case my application will not be referred to the selecting official. Answer to this question is required
  • Yes
  • No
8 3125489 I acknowledge that I have reviewed the Required Documents section of this announcement to determine which documents, if any, I need to provide in support of this application. Answer to this question is required
  • Yes
    8.1 3149447 I understand that if I do not submit all REQUIRED documents that are complete, openable and readable by the closing date, it will affect the overall assessment of my application package.
    • Yes
    • No
  • No
9 Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to this questionnaire for accuracy, and verify that your responses accurately describe your current level of experience and capability. Failure to agree to the statement below will disqualify you from further consideration for the position Answer to this question is required
  • Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.
  • No. I do not accept this agreement and/or I no longer wish to be considered for this position.