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Vacancy Details

Grade: 11

1 Choose the ONE answer that best describes your education and experience. Answer to this question is required
  • EXPERIENCE: I have at least 1 year of specialized experience equivalent to grade 9 level in the Federal service as described below.
  • EDUCATION: I have completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education in a field related to the position to be filled.
  • I possess a COMBINATION of graduate level education as described above, and the specialized experience as described below, that together meet the qualification requirements for this position.
  • I do not meet any of the requirements as described above.
Specialized experience is experience performing investigations and other activities related to consumer protection laws or other banking matters; preparing written correspondence addressing issues and concerns investigated; and assisting consumers with consumer protection, fair lending, civil rights or deposit insurance coverage questions relative to the banking industry.
2 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. Answer to this question is required
  • Yes
  • No
3 Are you a current or former Executive Branch political appointee who served on a political Schedule A or Schedule C appointment within the past 5 years? Answer to this question is required
  • Yes
  • No
4 Is your most recent signed Performance Appraisal and Evaluation rated at least Fully Satisfactory or better, or a Pass in a Pass/Fail system? Answer to this question is required
  • Yes
  • No
5 Have you received an award(s) that is directly related to the position to which you are applying? Answer to this question is required
  • Yes
  • No
6 Have you satisfactorily completed any training that is directly related to the position to which you are applying? Answer to this question is required
  • Yes
  • No
7 I have experience working with the following: Answer to this question is required
  • Federal and state consumer protection laws and regulations.
  • FDIC directives, policy statements, and operating guidelines related to consumer protection.
  • Principles, concepts, and methodology of the consumer affairs and civil rights enforcement function.
  • None of the above.
8 I have experience in the following areas: Answer to this question is required
  • Ensuring actions are in compliance with federal consumer protection laws.
  • Managing a deposit operations department which handled consumer disputes, disclosures, and applicable notices.
  • Serving as a loan officer with responsibility for ensuring other staff complies with federal consumer protection laws.
  • Handling banking-related complaints alleging violations of consumer protection laws or regulations.
  • None of the above.
9 Select the response below that best describes your level of experience in conducting research, analyzing data and resolving discrepancies. Answer to this question is required
  • I have performed this task on the job with assistance from a team leader, supervisor or other employee to ensure compliance with proper procedures.
  • I have performed this task on the job independently with approval of the final product by a team leader or supervisor.
  • I have reviewed the work of another employee performing these duties.
  • None of the above.
10 Choose the answer(s) that describes your experience performing duties involving consumer protection issues. Answer to this question is required
  • I have analyzed lending-related consumer protection laws and regulations related to bank account disclosures or practices.
  • I have analyzed deposit-related consumer protection laws and regulations related to account disclosures or banking practices.
  • I have analyzed fair lending-related issues related to potential discriminatory issues.
  • None of the above.
11 I have handled the following types of complaints or inquiries: Answer to this question is required
  • FDIC Chairman, Congressional, and White House referrals of consumer banking matters.
  • Complaints alleging discrimination.
  • Freedom of Information Act requests.
  • Complex and or sensitive correspondence regarding consumer protection laws or other banking matters, deposit holds or availability of funds, fee and interest discrepancies, or other consumer protection issues.
  • None of the above.
12 I have experience using computer software to perform the following: Answer to this question is required
  • Create graphs and tables using word processing or spreadsheet software.
  • Input data into an existing spreadsheet.
  • Create and format a new spreadsheet.
  • Export information from a database to prepare an existing report.
  • Export information from a database to produce a unique report.
  • None of the above.
13 I have prepared the following types of written documents: Answer to this question is required
  • Formal correspondence to depository institutions, clients, and the public.
  • Formal memoranda for inclusion in official depository institution files documenting the review of, and recommendations related to possible violations of laws and regulations, consumer complaints or inquiries, or banking inquiries.
  • Materials for meetings, briefings, and conferences.
  • None of the above.
14 I have prepared written materials on the topic of consumer protection that have been tailored to the following audiences: Answer to this question is required
  • Bankers.
  • Consumers.
  • Internal Management.
  • None of the above.
15 Check the response(s) below that describes your writing: Answer to this question is required
  • Report findings and recommendations based on your analysis of data.
  • Interpretation of technical manuals or other instructions information.
  • Policies, guidelines, and/or procedures related to consumer protection.
  • None of the above.
16 I am familiar with the following: Answer to this question is required
  • Banking laws and regulations, including but not limited to Truth-in-Lending, Truth-in-Savings, Unfair and Deceptive Acts and Practices (UDAP), Electronic Fund Transfer.
  • Regional Director Memoranda.
  • Substantive Fair Lending concerns.
  • FDIC Financial Institution Letters.
  • None of the Above.
17 (MAMC) I am familiar with the following as it pertains to financial institution supervision policies: Answer to this question is required
  • Informal enforcement actions.
  • Formal enforcement actions.
  • Restitution.
  • Civil money penalties.
  • None of the above.
18 Choose the statement(s) that describe the verbal communication skills you have used as a regular part of your job. Answer to this question is required
  • Interacting with consumers from the general public regarding banking issues and concerns.
  • Briefing managers/executives inside my organization.
  • Briefing managers/executives outside my organization from the financial industry or other financial regulatory agencies.
  • Describing rules, regulations, policies, and procedures of a complex nature to audiences with varied knowledge levels.
  • Conducting briefings with executive management to review highly sensitive issues, findings, or observations, etc. as a result of a site visit or audit.
  • None of the above.
19 Select the following types of interpersonal communication you have performed as a regular part of your job: Answer to this question is required
  • Dealt calmly and effectively within high stress situations (e.g. tight deadlines, hostile individuals, etc.).
  • Communicated persuasively and tactfully with functional specialist and managers in the course of supporting the organization and its mission.
  • Discussed areas of criticism with management and personnel, inside and outside the organization to obtain corrective action and compliance of banking matters.
  • None of the above.

Grade: 12

1 I have 1 year of specialized experience equivalent to at least the grade 11 level in the Federal service as described below: Answer to this question is required
  • Yes
  • No
Specialized experience is experience performing investigations and other activities related to consumer protection laws or other banking matters; preparing written recommendations addressing issues and concerns investigated for corrective action; and providing assistance and guidance to consumers and bankers on unusual or complex consumer protection, fair lending, civil rights or deposit insurance coverage questions relative to the banking industry.
2 I understand the resume I have submitted for this position will be thoroughly reviewed to determine whether my experience and/or educational background is sufficient to meet basic and/or specialized experience requirements as outlined in this announcement. I also understand that if the information provided in my resume is not sufficient to support my responses to the vacancy announcement questions, it will affect the overall assessment of my application package. Answer to this question is required
  • Yes
  • No
3 Are you a current or former Executive Branch political appointee who served on a political Schedule A or Schedule C appointment within the past 5 years? Answer to this question is required
  • Yes
  • No
4 Is your most recent signed Performance Appraisal and Evaluation rated at least Fully Satisfactory or better, or a Pass in a Pass/Fail system? Answer to this question is required
  • Yes
  • No
5 Have you received an award(s) that is directly related to the position to which you are applying? Answer to this question is required
  • Yes
  • No
6 Have you satisfactorily completed any training that is directly related to the position to which you are applying? Answer to this question is required
  • Yes
  • No
7 I have experience working with the following: Answer to this question is required
  • Federal and state consumer protection laws and regulations.
  • FDIC directives, policy statements, and operating guidelines related to consumer protection.
  • Principles, concepts, and methodology of the consumer affairs and civil rights enforcement function.
  • None of the above.
8 I have experience in the following areas: Answer to this question is required
  • Ensuring actions are in compliance with federal consumer protection laws.
  • Managing a deposit operations department which handled consumer disputes, disclosures, and applicable notices.
  • Serving as a loan officer with responsibility for ensuring other staff complies with federal consumer protection laws.
  • Handling banking-related complaints alleging violations of consumer protection laws or regulations.
  • None of the above.
9 Select the response below that best describes your level of experience in conducting research, analyzing data and resolving discrepancies. Answer to this question is required
  • I have performed this task on the job with assistance from a team leader, supervisor or other employee to ensure compliance with proper procedures.
  • I have performed this task on the job independently with approval of the final product by a team leader or supervisor.
  • I have reviewed the work of another employee performing these duties.
  • None of the above.
10 Choose the answer(s) that describes your experience performing duties involving consumer protection issues. Answer to this question is required
  • I have analyzed lending-related consumer protection laws and regulations related to bank account disclosures or practices.
  • I have analyzed deposit-related consumer protection laws and regulations related to account disclosures or banking practices.
  • I have analyzed fair lending-related issues related to potential discriminatory issues.
  • None of the above.
11 I have handled the following types of complaints or inquiries: Answer to this question is required
  • FDIC Chairman, Congressional, and White House referrals of consumer banking matters.
  • Complaints alleging discrimination.
  • Freedom of Information Act requests.
  • Complex and or sensitive correspondence regarding consumer protection laws or other banking matters, deposit holds or availability of funds, fee and interest discrepancies, or other consumer protection issues.
  • None of the above.
12 I have experience using computer software to perform the following: Answer to this question is required
  • Create graphs and tables using word processing or spreadsheet software.
  • Input data into an existing spreadsheet.
  • Create and format a new spreadsheet.
  • Export information from a database to prepare an existing report.
  • Export information from a database to produce a unique report.
  • None of the above.
13 I have prepared the following types of written documents: Answer to this question is required
  • Formal correspondence to depository institutions, clients, and the public.
  • Formal memoranda for inclusion in official depository institution files documenting the review of, and recommendations related to possible violations of laws and regulations, consumer complaints or inquiries, or banking inquiries.
  • Materials for meetings, briefings, and conferences.
  • None of the above.
14 I have prepared written materials on the topic of consumer protection that have been tailored to the following audiences: Answer to this question is required
  • Bankers.
  • Consumers.
  • Internal Management.
  • None of the above.
15 Check the response(s) below that describes your writing: Answer to this question is required
  • Report findings and recommendations based on your analysis of data.
  • Interpretation of technical manuals or other instructions information.
  • Policies, guidelines, and/or procedures related to consumer protection.
  • None of the above.
16 I am familiar with the following: Answer to this question is required
  • Banking laws and regulations, including but not limited to Truth-in-Lending, Truth-in-Savings, Unfair and Deceptive Acts and Practices (UDAP), Electronic Fund Transfer.
  • Regional Director Memoranda.
  • Substantive Fair Lending concerns.
  • FDIC Financial Institution Letters.
  • None of the Above.
17 (MAMC) I am familiar with the following as it pertains to financial institution supervision policies: Answer to this question is required
  • Informal enforcement actions.
  • Formal enforcement actions.
  • Restitution.
  • Civil money penalties.
  • None of the above.
18 Choose the statement(s) that describe the verbal communication skills you have used as a regular part of your job. Answer to this question is required
  • Interacting with consumers from the general public regarding banking issues and concerns.
  • Briefing managers/executives inside my organization.
  • Briefing managers/executives outside my organization from the financial industry or other financial regulatory agencies.
  • Describing rules, regulations, policies, and procedures of a complex nature to audiences with varied knowledge levels.
  • Conducting briefings with executive management to review highly sensitive issues, findings, or observations, etc. as a result of a site visit or audit.
  • None of the above.
19 Select the following types of interpersonal communication you have performed as a regular part of your job: Answer to this question is required
  • Dealt calmly and effectively within high stress situations (e.g. tight deadlines, hostile individuals, etc.).
  • Communicated persuasively and tactfully with functional specialist and managers in the course of supporting the organization and its mission.
  • Discussed areas of criticism with management and personnel, inside and outside the organization to obtain corrective action and compliance of banking matters.
  • None of the above.

Grade: All Grades

No questions specified.