Skip to main content

Vacancy Details

Grade: 13

1 I have 1 year of specialized experience equivalent to at least the grade 12 level in the Federal service as described below: Answer to this question is required
  • Yes
  • No
2

Specialized experience is applying Business Process Improvement (BPI) principles, methods or techniques to support the development, implementation, and operation of a Business Process Improvement (BPI) program.  

 

Answer to this question is required
  • Yes
  • No
3

Please select the response below that most accurately reflects your experience with Business Process Improvement methodologies and tools.

 

Answer to this question is required
  • I have demonstrated skill in applying BPI methodologies and tools for a single organizational unit.
  • I have demonstrated skill in applying BPI methodologies and tools across an enterprise.
  • I have demonstrated skill in applying and managing BPI methodologies and tools for a single organizational unit.
  • I have demonstrated skill in applying and managing BPI methodologies and tools across an enterprise.
  • None of the above.

Grade: 14

1 I have 1 year of specialized experience equivalent to at least the grade 13 level in the Federal service as described below: Answer to this question is required
  • Yes
  • No
2

Specialized experience is experience providing leadership to Information Technology (IT) Business Process Improvement (BPI) project teams to identify process improvements and oversees process improvements to reduce operational unit costs to increase quality and appropriate use of resources.

Answer to this question is required
  • Yes
  • No
3

Please select the response below that most accurately reflects your experience with Business Process Improvement methodologies and tools.

Answer to this question is required
  • I have demonstrated skill in applying BPI methodologies and tools for a single organizational unit
  • I have demonstrated skill in applying BPI methodologies and tools across an enterprise.
  • I have demonstrated skill in applying and managing BPI methodologies and tools for a single organizational unit.
  • I have demonstrated skill in applying and managing BPI methodologies and tools across an enterprise.
  • None of the above.

Grade: All Grades

1 Please select the response below that most accurately reflects your experience with Business Process Improvement methodologies and tools. Answer to this question is required
  • I have demonstrated skill in applying BPI methodologies and tools for a single organizational unit.
  • I have demonstrated skill in applying BPI methodologies and tools across an enterprise.
  • I have demonstrated skill in applying and managing BPI methodologies and tools for a single organizational unit .
  • I have demonstrated skill in applying and managing BPI methodologies and tools across an enterprise.
  • None of the above.
2 Please select the response below that most accurately reflects your experience and leadership role in Business Process Improvement (BPI). Answer to this question is required
  • I have participated in a BPI program and been responsible for the implementation of business process improvements focused on service delivery.
  • I have participated in a BPI program and been responsible for the implementation of business process improvements focused on service delivery in an information technology organization.
  • I have managed a BPI program and been responsible for the implementation of business process improvements focused on service delivery.
  • I have managed a BPI program and been responsible for the implementation of business process improvements focused on service delivery in an information technology organization.
  • I have developed, implemented, and managed a BPI program focused on service delivery. I have been responsible for the implementation of multiple business process improvements.
  • I have developed, implemented, and managed a BPI program focused on service delivery in an information technology organization. I have been responsible for the implementation of multiple business process improvements in an information technology organization.
  • None of the above
3 Please select the answer below that best describes your experience with respect to communicating, both orally and in writing, to audiences of varying technical and business backgrounds in order to convey information clearly and concisely; to effectively negotiate agreement, settlement, solution or consensus; and defend concepts, objectives and plans. Answer to this question is required
  • I have regularly served as a program representative in dealing with managers and employees within the areas serviced. This included acquiring, clarifying or exchanging facts and information needed to complete assignments.
  • I have regularly justified, persuaded, negotiated, or resolved matters involving significant or controversial policy or program issues. This included communicating effectively and harmoniously with a full range of internal and external individuals or groups (e.g., representatives from Agency, Department, other Federal agencies, industry leaders, congressional staffs, and officials of foreign governments.
  • I have regularly conducted discussions or participated in work groups as a program representative, in which the purpose was to influence, motivate, or persuade persons or groups. This included using communication skills to approach individuals or groups who are skeptical or in disagreement in order to obtain the desired effect, (e.g. gaining compliance with an established policy or regulation).
  • I have regularly served as a program representative and participated in discussions in which the purpose was to plan, coordinate, or consult on work efforts or to resolve specific business problems. This included influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.
  • I do not possess any experience as described in the above statements.
4 Please select the types of documents and/or deliverables you have produced. Select all that apply. Answer to this question is required
  • Cause and effect analysis (e.g., fishbone diagrams, current and future reality trees)
  • Failure modes and effects analysis
  • Activity Network Diagrams (AND)
  • Project charters
  • Project plans
  • Policy and procedure documents
  • Briefing materials for executive management or equivalent on project status, project recommendations, current trends or controversial issues
  • Technical training or presentation material for a non-technical audience
  • Project, operational and management status reports
  • Statements of Work or objectives to engage and manage vendor support
  • None of the above
5

Please select the types of certifications you hold. Select all that apply. 

Answer to this question is required
  • Six Sigma Green Belt
  • Six Sigma Black Belt
  • Master Black Belt
  • Lean
  • Information Technology Infrastructure Library (ITIL)
  • Project Management Professional (PMP)
  • Other not listed above
  • None
6 Please select the response below that most accurately reflects your experience in utilizing root cause analysis techniques in the identification of business process deficiencies. Answer to this question is required
  • I have not had experience in utilizing root cause analysis techniques in the identification of business process deficiencies.
  • I have utilized root cause analysis techniques in the identification of business process deficiencies, with close supervision.
  • I have utilized root cause analysis techniques in the identification of business process deficiencies as a regular part of the job independently
  • I have utilized root cause analysis techniques in the identification of business process deficiencies, have led others in the performance of the task, and am considered a subject matter expert for this area.
7

Please select the response below that most accurately reflects your experience in developing business process workflows, modeling business processes, and evaluating business processes.

Answer to this question is required
  • I have not had experience in developing business process workflows, modeling business processes, and evaluating business processes.
  • I have developed business process workflows, modeled business processes, and evaluated business processes, with close supervision.
  • I have developed business process workflows, modeled business processes, and evaluated business processes as a regular part of the job independently.
  • I have developed business process workflows, modeled business processes, and evaluated business processes, have led others in the performance of these tasks, and am considered a subject matter expert for this area.
8

Please select the response below that most accurately reflects your knowledge of enterprise architecture frameworks and new/emerging technologies, and their application in an enterprise Business Process Improvement program.

Answer to this question is required
  • I have not had experience in applying enterprise architecture frameworks and new/emerging technologies in an enterprise Business Process Improvement program.
  • I have applied enterprise architecture frameworks and new/emerging technologies in an enterprise Business Process Improvement program, with close supervision.
  • I have applied enterprise architecture frameworks and new/emerging technologies in an enterprise Business Process Improvement program as a regular part of the job independently.
  • I have applied enterprise architecture frameworks and new/emerging technologies in an enterprise Business Process Improvement program, have led others in the performance of these tasks, and am considered a subject matter expert for this area.
9 Please select the types of analysis activities you have performed. Select all that apply. Answer to this question is required
  • I have acted as the lead business process improvement analyst on large efforts.
  • I have analyzed organizational business processes and made recommendations for business process solutions.
  • I have developed business process improvement recommendations that have been implemented and positively impacted organizational information technology policies and related programs.
  • I have reviewed and analyzed reports, contracts, and other documents to ensure compliance with standards.
  • I have conducted technical reviews and analyses to identify problems and then used critical thinking and judgment to determine an appropriate course of action for problem resolution.
  • I have identified the potential effects of policy statements and procedural direction on organizational programs, beneficiaries, and stakeholders, and determined required implementation processes.
  • None of the above.
10

Please select the methodologies and frameworks that you have significant knowledge of and demonstrated experience in applying. Select all that apply. 

Answer to this question is required
  • Lean Thinking
  • Six Sigma
  • Lean Six Sigma
  • Theory of Constraints
  • Kaizen
11 Are you a current or former Executive Branch political appointee who served on a political Schedule A or Schedule C appointment within the past 5 years? Answer to this question is required
  • Yes
  • No