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Grade: 12

GS-12: Applicants must meet the basic qualification requirements that follow to qualify for this position. Carefully read all possible answers before selecting a response. Choose the one answer that best describes your IT related experience and specialized experience and indicate your response below: (See the Qualifications Section of the vacancy announcement for additional information.)
A.) I have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below and as described in the vacancy announcement:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; AND
I have at least 1 full year of specialized experience as described in the Qualifications section of this vacancy announcement. This experience is equivalent to at least the GS-11 level in the Federal service.
B.) I do not meet any of the requirements described above.
NOTE: Experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Please note that ALL applicants must submit a resume online and complete the entire application process to be considered for this position. Ensure that your resume, which is the basis for determining if you qualify for this position, thoroughly supports your responses to the below job specific assessment questions and that it contains the names, titles, beginning and ending dates of employment (month/year), and names and phone numbers of your current and/or previous supervisor(s). Your resume must contain the information outlined in the Applying for a Federal Job pamphlet (OF-510) http://careers.state.gov/forms/of0510.pdf
1 GS-12: Based on your review of the basic qualification requirements listed above, choose the corresponding letter that best describes your education or experience. Answer to this question is required
  • A
  • B - I do not meet any of the requirements described above.
2 I understand that the responses provided in this questionnaire must be fully supported by my resume. I further understand that my resume must be detailed and highlight my most relevant and significant work experience (to include starting and ending dates of employment for each position held) and education (if applicable) as it relates to this job opportunity. My failure to do so will result in me being rated "Ineligible" or "Not Qualified" for this position. Answer to this question is required
  • Yes
  • No
3 Which of the following BEST describes your experience working with Netapp storage configuration to support server virtualization? Answer to this question is required
  • I have no experience working with Netapp storage configuration.
  • I have formal education and/or training in Netapp storage configuration, but have not applied this in a work situation.
  • I have less than one year of experience working with Netapp storage configuration.
  • I have worked with Netapp storage configuration as a regular part of the job, independently for more than one year.
  • This task has been a major part of my work. I have performed it routinely, and have trained others and others have consulted me as an expert for assistance.
4 Please describe your knowledge of auditing and evaluating standards, procedures, and practices for planning and/or conducting audits and evaluations involving a variety of programs, functions, and systems. Answer to this question is required
  • I have no education, training, or experience in performing this task.
  • I have education or training in performing this task, but have not performed this task on the job.
  • I have performed this task on the job, with close supervision from a supervisor or senior auditor.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior auditor.
  • I have supervised other auditors in performing this task.
  • I have trained others in performing this task, and/or others normally consult me for assistance as an expert in performing this task.
5 Which of the following BEST describes your experience configuring network servers? Answer to this question is required
  • I have no training, education or experience configuring network servers.
  • I have knowledge of, or training and/or education in configuring network servers, but no work experience.
  • I have been a working member of a team that configured network servers. Tasks were assigned to me by a senior staff member.
  • I have been a core member of a team that configured network servers, with responsibility for managing a specific portion of the configuration effort.
  • I have functioned as the overall manager of a team that configured network servers, with responsibility for all phases of the configuration effort.
6 Which of the following BEST describes your experience installing network servers? Answer to this question is required
  • I have no training, education or experience installing network servers.
  • I have knowledge of, or training and/or education in installing network servers, but no work experience.
  • I have been a working member of a team that installed network servers. Tasks were assigned to me by a senior staff member.
  • I have been a core member of a team that installed network servers, with responsibility for managing a specific portion of the installation effort.
  • I have functioned as the overall manager of a team that installed network servers, with responsibility for all phases of the installation effort.
7 Which of the following BEST describes your experience troubleshooting malfunctioning servers? Answer to this question is required
  • I have no training, education or experience troubleshooting malfunctioning servers.
  • I have knowledge of, or training and/or education in troubleshooting malfunctioning servers, but no work experience.
  • I have been a working member of a team that reviewed malfunctioning servers to isolate defective parts or determine whether inappropriate logical configurations were causing malfunctions. Tasks were assigned to me by a senior staff member.
  • I have been a core member of a team that reviewed malfunctioning servers to isolate defective parts or determine whether inappropriate logical configurations were causing malfunctions, with responsibility for managing a specific portion of the installation effort.
  • I have functioned as the overall manager of a team that reviewed malfunctioning servers to isolate defective parts or determine whether inappropriate logical configurations were causing malfunctions, with responsibility for all phases of the installation effort.
8 Indicate the types of performance metrics that you have personally developed. Answer to this question is required
  • Customer service
  • Call center
  • Hardware / network performance
  • Development
  • Contract performance
  • Budget tracking
  • Due diligence compliance
  • Earned value / Return on Investment
  • Software Asset Management
  • None of the above
9 Which of the following choices best describes your knowledge of, and experience with information technology performance indicators and their associated metrics? Answer to this question is required
  • I have no knowledge of, or experience with, information technology performance indicators and their associated metrics
  • I have knowledge of, or education in information technology performance indicators and their associated metrics but no work experience
  • I have monitored specific metrics and reported on them
  • I have used and interpreted specific metrics and made decisions based on them
  • I have developed performance measures and identified appropriate metrics
10 Which of the following choices best describes your knowledge of, and experience performing troubleshooting? Answer to this question is required
  • I have no knowledge of, or experience with, performing troubleshooting
  • I have knowledge of, or education in, performing troubleshooting but no experience
  • I have assisted others in performing troubleshooting
  • I have performed troubleshooting to isolate and resolve software/hardware problems
  • I have performed troubleshooting and have used this experience to manage/train others
11 Indicate all of the environments in which you have performed troubleshooting: Answer to this question is required
  • In production environments
  • In testing and lab environments
  • For customers or help desk
  • For instructional purposes
  • None of the above
12 Which of the following choices best describes your knowledge of, and experience implementing IT security? Answer to this question is required
  • I have no knowledge of, or experience with, IT security
  • I have knowledge of, or education in, IT security but no experience
  • I have assisted others in implementing IT security
  • I have implemented IT security to train customers on IT security awareness
  • I have implemented IT security to secure and validate the IT infrastructure
  • I have implemented IT security to manage/train staff
13 Which of the following choices best describes your experience performing systems testing? Answer to this question is required
  • I have no knowledge of, or experience with, systems testing.
  • I have knowledge of, or education in, systems testing but no experience.
  • I have assisted in the implementation of a systems test plan.
  • I was responsible for implementing part (e.g., stress, regression, unit testing) of a comprehensive test plan.
  • I designed and implemented a full scope test plan including stress, regression, unit testing.
14 From the following list, please indicate which of the following systems and technologies you have experience troubleshooting: Answer to this question is required
  • Client-based operating systems and/or applications
  • Server-based operating systems and/or applications
  • Local Area Networking
  • Wide Area Networking
  • Email and/or Messaging Systems
  • Hardware peripherals
  • Cryptographic devices
  • Thin client architecture
  • None of the above
15 From the list below, identify all of the types of audiences with which you have experience communicating or making oral presentations: Answer to this question is required
  • Colleagues
  • Subordinates
  • Senior level officials
  • Supervisor
  • Team leaders
  • Program officers
  • Attendees at conferences, workshops, meetings
  • Members of the public
  • Government officials
  • Congressional members or staff
  • None of the above
16 Which of the following choices best describes your work experience in a team environment? Answer to this question is required
  • I have no experience working in teams
  • I have worked effectively as part of a team in meeting common team goals
  • I have frequently worked in team environments and have led teams in non-work related activities
  • I occasionally work in team environments and have led teams in work-related projects
  • I regularly lead teams in work-related projects
17 Which of the following choices best describes your knowledge of, and experience with the systems development life cycle? Answer to this question is required
  • I have no knowledge of, or experience with, the systems development process
  • I have knowledge of, or education in, the systems development process but no experience
  • I have performed tasks as directed by the project lead on a systems development project
  • I have lead a phase of a systems development project
  • I have directed a systems development project through the full life cycle from inception to sustained production

Grade: 13

GS-13: Applicants must meet the basic qualification requirements that follow to qualify for this position. Carefully read all possible answers before selecting a response. Choose the one answer that best describes your IT related experience and specialized experience and indicate your response below: (See the Qualifications Section of the vacancy announcement for additional information.)
A.) I have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below and as described in the vacancy announcement:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; AND
I have at least 1 full year of specialized experience as described in the Qualifications section of this vacancy announcement. This experience is equivalent to at least the GS-12 level in the Federal service.
B.) I do not meet any of the requirements described above.
NOTE: Experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
1 GS-13: Based on your review of the basic qualification requirements listed above, choose the corresponding letter that best describes your education or experience. Answer to this question is required
  • A
  • B - I do not meet any of the requirements described above.
Please note that ALL applicants must submit a resume online and complete the entire application process to be considered for this position. Ensure that your resume, which is the basis for determining if you qualify for this position, thoroughly supports your responses to the below job specific assessment questions and that it contains the names, titles, beginning and ending dates of employment (month/year), and names and phone numbers of your current and/or previous supervisor(s). Your resume must contain the information outlined in the Applying for a Federal Job pamphlet (OF-510) http://careers.state.gov/forms/of0510.pdf
2 I understand that the responses provided in this questionnaire must be fully supported by my resume. I further understand that my resume must be detailed and highlight my most relevant and significant work experience (to include starting and ending dates of employment for each position held) and education (if applicable) as it relates to this job opportunity. My failure to do so will result in me being rated "Ineligible" or "Not Qualified" for this position. Answer to this question is required
  • Yes
  • No
3 Which of the following BEST describes your experience working with Netapp storage configuration to support server virtualization? Answer to this question is required
  • I have no experience working with Netapp storage configuration.
  • I have formal education and/or training in Netapp storage configuration, but have not applied this in a work situation.
  • I have less than one year of experience working with Netapp storage configuration.
  • I have worked with Netapp storage configuration as a regular part of the job, independently for more than one year.
  • This task has been a major part of my work. I have performed it routinely, and have trained others and others have consulted me as an expert for assistance.
4 Please describe your knowledge of auditing and evaluating standards, procedures, and practices for planning and/or conducting audits and evaluations involving a variety of programs, functions, and systems. Answer to this question is required
  • I have no education, training, or experience in performing this task.
  • I have education or training in performing this task, but have not performed this task on the job.
  • I have performed this task on the job, with close supervision from a supervisor or senior auditor.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior auditor.
  • I have supervised other auditors in performing this task.
  • I have trained others in performing this task, and/or others normally consult me for assistance as an expert in performing this task.
5 Which of the following BEST describes your experience configuring network servers? Answer to this question is required
  • I have no training, education or experience configuring network servers.
  • I have knowledge of, or training and/or education in configuring network servers, but no work experience.
  • I have been a working member of a team that configured network servers. Tasks were assigned to me by a senior staff member.
  • I have been a core member of a team that configured network servers, with responsibility for managing a specific portion of the configuration effort.
  • I have functioned as the overall manager of a team that configured network servers, with responsibility for all phases of the configuration effort.
6 Which of the following BEST describes your experience installing network servers? Answer to this question is required
  • I have no training, education or experience installing network servers.
  • I have knowledge of, or training and/or education in installing network servers, but no work experience.
  • I have been a working member of a team that installed network servers. Tasks were assigned to me by a senior staff member.
  • I have been a core member of a team that installed network servers, with responsibility for managing a specific portion of the installation effort.
  • I have functioned as the overall manager of a team that installed network servers, with responsibility for all phases of the installation effort.
7 Which of the following BEST describes your experience troubleshooting malfunctioning servers? Answer to this question is required
  • I have no training, education or experience troubleshooting malfunctioning servers.
  • I have knowledge of, or training and/or education in troubleshooting malfunctioning servers, but no work experience.
  • I have been a working member of a team that reviewed malfunctioning servers to isolate defective parts or determine whether inappropriate logical configurations were causing malfunctions. Tasks were assigned to me by a senior staff member.
  • I have been a core member of a team that reviewed malfunctioning servers to isolate defective parts or determine whether inappropriate logical configurations were causing malfunctions, with responsibility for managing a specific portion of the installation effort.
  • I have functioned as the overall manager of a team that reviewed malfunctioning servers to isolate defective parts or determine whether inappropriate logical configurations were causing malfunctions, with responsibility for all phases of the installation effort.
8 Indicate the types of performance metrics that you have personally developed. Answer to this question is required
  • Customer service
  • Call center
  • Hardware / network performance
  • Development
  • Contract performance
  • Budget tracking
  • Due diligence compliance
  • Earned value / Return on Investment
  • Software Asset Management
  • None of the above
9 Which of the following choices best describes your knowledge of, and experience with information technology performance indicators and their associated metrics? Answer to this question is required
  • I have no knowledge of, or experience with, information technology performance indicators and their associated metrics
  • I have knowledge of, or education in information technology performance indicators and their associated metrics but no work experience
  • I have monitored specific metrics and reported on them
  • I have used and interpreted specific metrics and made decisions based on them
  • I have developed performance measures and identified appropriate metrics
10 Which of the following choices best describes your knowledge of, and experience performing troubleshooting? Answer to this question is required
  • I have no knowledge of, or experience with, performing troubleshooting
  • I have knowledge of, or education in, performing troubleshooting but no experience
  • I have assisted others in performing troubleshooting
  • I have performed troubleshooting to isolate and resolve software/hardware problems
  • I have performed troubleshooting and have used this experience to manage/train others
11 Indicate all of the environments in which you have performed troubleshooting: Answer to this question is required
  • In production environments
  • In testing and lab environments
  • For customers or help desk
  • For instructional purposes
  • None of the above
12 Which of the following choices best describes your knowledge of, and experience implementing IT security? Answer to this question is required
  • I have no knowledge of, or experience with, IT security
  • I have knowledge of, or education in, IT security but no experience
  • I have assisted others in implementing IT security
  • I have implemented IT security to train customers on IT security awareness
  • I have implemented IT security to secure and validate the IT infrastructure
  • I have implemented IT security to manage/train staff
13 Which of the following choices best describes your experience performing systems testing? Answer to this question is required
  • I have no knowledge of, or experience with, systems testing.
  • I have knowledge of, or education in, systems testing but no experience.
  • I have assisted in the implementation of a systems test plan.
  • I was responsible for implementing part (e.g., stress, regression, unit testing) of a comprehensive test plan.
  • I designed and implemented a full scope test plan including stress, regression, unit testing.
14 From the following list, please indicate which of the following systems and technologies you have experience troubleshooting: Answer to this question is required
  • Client-based operating systems and/or applications
  • Server-based operating systems and/or applications
  • Local Area Networking
  • Wide Area Networking
  • Email and/or Messaging Systems
  • Hardware peripherals
  • Cryptographic devices
  • Thin client architecture
  • None of the above
15 From the list below, identify all of the types of audiences with which you have experience communicating or making oral presentations: Answer to this question is required
  • Colleagues
  • Subordinates
  • Senior level officials
  • Supervisor
  • Team leaders
  • Program officers
  • Attendees at conferences, workshops, meetings
  • Members of the public
  • Government officials
  • Congressional members or staff
  • None of the above
16 Which of the following choices best describes your work experience in a team environment? Answer to this question is required
  • I have no experience working in teams
  • I have worked effectively as part of a team in meeting common team goals
  • I have frequently worked in team environments and have led teams in non-work related activities
  • I occasionally work in team environments and have led teams in work-related projects
  • I regularly lead teams in work-related projects
17 Which of the following choices best describes your knowledge of, and experience with the systems development life cycle? Answer to this question is required
  • I have no knowledge of, or experience with, the systems development process
  • I have knowledge of, or education in, the systems development process but no experience
  • I have performed tasks as directed by the project lead on a systems development project
  • I have lead a phase of a systems development project
  • I have directed a systems development project through the full life cycle from inception to sustained production

Grade: All Grades

No questions specified.