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Vacancy Details


About

Announcement Number:
HRSC/INL-2019-0021
Hiring Agency:
U.S. Department of State
Position Title:
IT Specialist
Open Period:
05/22/2019 - 06/05/2019

Format MM/DD/YYYY

Series/Grade:
GS - 2210 12/13
Salary:
USD $83,398 - USD $128,920
Work Schedule:
Full-time - Full-Time
Promotion Potential:
GS-13
Duty Location(s):
1
in
Washington DC, DC, US
Telework Eligible:
Yes
For More Info:
Noelle Chandler
843-952-0119
ChandlerNV@state.gov

Overview

Hiring Path:
• Individuals with disabilities
• Competitive service
• Career transition (CTAP, ICTAP, RPL)
• Land & base management
• Military spouses
• National Guard & reserves
• Family of overseas employees
• Peace Corps & AmeriCorps Vista
• Special authorities
• Veterans
Who May Apply/Clarification From the Agency:
Status Candidates, Noncompetitive, Former Federal Employees with Reinstatement Eligibility, VEOA, Individuals with Disabilities, Military Spouses, Peace Corps, AmeriCorps, Vista, Eligible Family Member, ICTAP, and CTAP
Security Clearance Required:
Top Secret
Appointment Type
Permanent
Appointment Type Details:
Permanent
Marketing:
About the Agency
Summary:

This position is located in the Information Management Division, a subordinate organization of the Office of Resource Management of the Bureau of International Narcotics and Law Enforcement Affairs (INL/RM/IM). The incumbent serves as an Information Technology Specialist, reporting to the Division Chief.  


This announcement has been amended to add additional hiring paths and the addition of veterans documentation to the Documents for Auto-Request.

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Occasional Travel

Occasional travel may be required.

Responsibilities

  • At the GS-12 and 13 levels, the incumbent performs essentially the same duties as outlines below; however, the scope and complexity of assignments are of less responsibility and independence and receives closer than normal supervision.
  • Applies performance measurement techniques and metrics and, based on results, recommends configuration changes, reallocation of resources, or upgrading systems to enhance IT systems operations.
  • Monitors systems operation to ensure that procedures and guidelines for operating these systems are followed and determines possible revisions of procedures to eliminate and prevent any possible system disruption.
  • Advises other specialists and managers on implementation of new or enhanced IT systems including providing on-the-job and formal training for new and revised methods and techniques for resolving IT issues.
  • Troubleshoots and investigates systems problems, including the performance of e-mail operations. Implements plans for the recovery of system data in the event of IT equipment or software failure.
  • Schedules maintenance activities during off-peak usage periods; resolves problems, such as defective hardware components or corrupted software; and implements systems security plans and policies and preventive maintenance schedules.
  • Qualifications and Evaluations

    Conditions of Employment:
  • Verification of employment eligibility in the United States is required.
  • Incumbent will be subject to random drug testing.
  • One year probationary period, unless excepted by regulation.
  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • Education Requirements:

    See the qualifications section of this vacancy announcement for education requirements, if applicable.

    Evaluations:

    Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:



    • Knowledge of information technology performance measures.

    • Knowledge of performing troubleshooting.

    • Knowledge of information technology life cycle management concepts.

    • Knowledge of information technology specialty areas (e.g., application systems design, database management, computer equipment, software, systems).

    • Ability to communicate orally. 


    Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click
    here.

    Qualified candidates are assigned a score between 70 and 100.  Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for special priority.

    If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience.  This may result in a lower score, which may also eliminate you from consideration for this position.

    Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

    Qualifications:

    Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

    If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

    NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

    Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.


    Applicants applying for the GS-12 grade level must meet the following requirements:

    Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:




      1. Attention to Detail - Applies performance measurement techniques and metrics and, based on results, recommends configuration changes, reallocation of resources, or upgrading systems to enhance IT systems operations.

      2. Customer Service - Assists in the resolution of system problems by identifying problems and meeting with users, managers, and hardware/software vendors to discuss options.

      3. Oral Communication - Identifies and recommends potential areas for enhancing systems reliability and functionality. Advises, as requested, on the technical implications of various alternatives on system capacity, performance, and cost as well as on system direction, intent, and emphasis.

      4. Problem Solving - Troubleshoots and investigates systems problems, including the performance of e-mail operations, and works directly with Bureau customers. Implements plans for the recovery of system data in the event of IT equipment or software failure.



    AND

    Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:   


    • Experience assisting with the installation and integration of servers.
    • Experience maintaining network operating systems software and monitoring network capacity and performance.
    • Experience coordinating and assisting with planning, design, research and acquisition of new or upgrade equipment/systems.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    There is no substitute of education for specialized experience for the GS-12 position.


    Applicants applying for the GS-13 grade level must meet the following requirements:

    Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:




      1. Attention to Detail - Applies performance measurement techniques and metrics and, based on results, recommends configuration changes, reallocation of resources, or upgrading systems to enhance IT systems operations.

      2. Customer Service - Assists in the resolution of system problems by identifying problems and meeting with users, managers, and hardware/software vendors to discuss options.

      3. Oral Communication - Identifies and recommends potential areas for enhancing systems reliability and functionality. Advises, as requested, on the technical implications of various alternatives on system capacity, performance, and cost as well as on system direction, intent, and emphasis.

      4. Problem Solving - Troubleshoots and investigates systems problems, including the performance of e-mail operations, and works directly with Bureau customers. Implements plans for the recovery of system data in the event of IT equipment or software failure.



    AND

    Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:   


    • Experience managing installation and integration of servers.
    • Experience maintaining network operating systems software and monitoring network capacity and performance.
    • Experience coordinating and planning, design, research and acquisition of new or upgrade equipment/systems.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    There is no substitute of education for specialized experience for the GS-13 position.

    Benefits and Other Info

    Benefits URL:
    Review our Benefits
    Other Information:

    For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.


    EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) – U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

    How to Apply

    How to Apply:

    Prepare your application in USAJOBS

    To start your application, click Apply and we’ll walk you through the process where you’ll attach a resume and any required documents.

    During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes.

    Please carefully read all the instructions before you apply. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

    STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS.

    STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable).  Cover letter is optional.  If you submit a cover letter, you must also submit a resume.  Please see the How You Will Be Evaluated section for specific information that should be outlined in your resume.

    STEP 3: Answer the job-specific self-assessment questions on-line through the U.S. Department of State’s Gateway to State automated application system.  The questions will be used to evaluate your qualifications and experience for this position.  

    STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section of this announcement, to the Department’s Gateway to State automated application system prior to the closing date of this announcement. For instructions on how to view the status of your supporting documentation, please click here.


    Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. ET


    ALTERNATE APPLICATION PROCEDURES


    NOTE: If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail WILL NOT BE ACCEPTED.

    Required Documents:

    All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    1. Resume - your resume or any other written format you choose should contain the required information as specified in the “How You Will Be Evaluated” section. Insufficient information will result in an ineligible rating.

    2. A completed online job specific self-assessment questionnaire through the Department’s automated system “Gateway to State”.

    3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

    4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

    5. Performance Appraisal - All current Federal employees and reinstatement eligible applicants must submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form   DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.

    6. Current, former, and non-competitive Federal employees must submit SF-50s (Notification of Personnel Action) that show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Examples include promotion & within-grade increase actions. Award SF-50s often do not show this information. Multiple SF-50s may be needed to show all information.

    7. Veterans who are preference eligibles OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under the Veterans Employment Opportunities act (VEOA). You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement.

    Current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit a qualifying SF-50 to show you meet time-in-grade requirements.

    If you are applying as a preference eligible with a compensable service-connected disability of 30% or more, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and the required supporting documents listed on that form. Previous editions of the SF-15 will not be accepted. For more information on veterans' preference, click here.

    To gain access to your DD-214 online, please visit: http://www.archives.gov/veterans/military-service-records/get-service-records.html. For more information on Veteran Authorities, consult the Vet Guide.

    8. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

    ICTAP Considerations   

    CTAP Considerations

    9. If you are applying under a special hiring authority you MUST submit proof of eligibility with your application. For information related to special hiring authorities for severely disabled persons visit: http://www.opm.gov/disability/PeopleWithDisabilities.asp

    Next Steps:

    After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months.

    You will be notified up to four times during the hiring process:

    1. Upon receipt of your application.
    2. Upon minimum qualification determinations.
    3. After the certificate is issued.
    4. After final selection is made.

    For instructions on how to view the status of your application, please click here .

    Multiple positions may be filled from this announcement.