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"CA-2019-0009" Vacancy Details

About

Announcement Number:
CA-2019-0009
Hiring Agency:
U.S. Department of State
Position Title:
Support Services Specialist
Open Period:
10/11/2018 - 10/18/2018

Format MM/DD/YYYY

Series/Grade:
GS - 0342 12
Salary:
USD $81,548 - USD $106,012
Work Schedule:
Full-time - Full-Time
Promotion Potential:
GS-12
Duty Location(s):
1
in
District of Columbia, DC, US
Telework Eligible:
Yes
For More Info:
GLawrence
202-485-7346
lawrencegd2@state.gov

Overview

Hiring Path:
• Open to the public
Security Clearance Required:
Top Secret
Appointment Type
Permanent
Appointment Type Details:
Permanent
Marketing:
About the Agency
Summary:

This position is located in the General Services Division, Office of the Executive Director, Bureau of Consular Affairs, Department of State, CA/EX/GSD. This position serves as a Senior Support Services Specialist with significant responsibility for planning, coordinating and providing a variety of support functions for the Bureau.  


Possible night/weekend work.


 

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required

Responsibilities

  • Serves as procurement and contract advisor for the bureau and other areas serviced for required services, supplies, equipment and construction.
  • Conducts studies related to providing general administrative support to the Bureau and serviced offices.
  • Initiates and maintains systems of the verification and tracking of vendor invoices and takes action to process these bill.
  • Manages operations involving the use and control of property and equipment.
  • Qualifications and Evaluations

    Conditions of Employment:
  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • One year probationary period, unless excepted by regulation.
  • Incumbent will be subject to random drug testing.
  • undefinedVerification of employment eligibility in the United States is required.
  • Education Requirements:
    See the qualifications section of this vacancy announcement for education requirements, if applicable.
    Evaluations:
    Your application will be evaluated and rated under the Category Rating and Selection procedures.  Based on your responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:

    Highly-qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position. 

    Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.

    Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.

    Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
    • Knowledge of policies, U.S. Government regulations, procedures, and legislation governing the transportation, procurement and related programs
    • Ability to prepare various requests, plan for cable drops, reconcile telephone bills, etc.
    • Knowledge of the organization and its functions and physical layout as related to space management
    • Ability to develop cost estimates and provide budgetary and financial plan input for costs associated with procurement.
    • Ability to perform in depth inspections of all utilized space
    • Ability to provide or manage various types of support services
    Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here. Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position to receive consideration for special priority. Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this announcement.  Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
    Qualifications:

    Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement.

    If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

    Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written
    communication.

    Examples of qualifying specialized experience include:



    • Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.

    • Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support
      services can facilitate the work of the organization.

    • Office management experience that included responsibility for directing a variety of support services such as typing, mail
      processing, purchase of supplies and equipment, etc.

    • Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.

    • Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.


    In addition, qualifying specialized experience must demonstrate the following:



    • Experience assessing existing and new support services programs to determine how best they can be implemented.

    • Experience in procurement, space management, printing, records management, contractor administration, property and facility management, customer service and supply chain management.

    • Experience in developing cost estimates, and financial plans for cost associated with the procurement of furniture, equipment, and supplies.

    • Experience in telephone requests and installations, cable drops, reconciling of bills, and answering questions pertaining to telephone services


    There is no substitute of education for specialized experience for the GS-12 position.

    Benefits and Other Info

    Benefits URL:
    Review our Benefits
    Other Information:

    For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.


    EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) – U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

    How to Apply

    How to Apply:

    Prepare your application in USAJOBS

    To start your application, click Apply and we’ll walk you through the process where you’ll attach a resume and any required documents.

    During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes.

    Please carefully read all the instructions before you apply. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

    STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS.

    STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable).  Cover letter is optional.  If you submit a cover letter, you must also submit a resume.  Please see the How You Will Be Evaluated section for specific information that should be outlined in your resume.

    STEP 3: Answer the job-specific self-assessment questions on-line through the U.S. Department of State’s Gateway to State automated application system.  The questions will be used to evaluate your qualifications and experience for this position.  

    STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section of this announcement, to the Department’s Gateway to State automated application system prior to the closing date of this announcement. For instructions on how to view the status of your supporting documentation, please click  
    here.


    Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. ET





    ALTERNATE APPLICATION PROCEDURES




    NOTE: If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail WILL NOT BE ACCEPTED.

    Required Documents:

    AAll required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    1. Resume - your resume or any other written format you choose should contain the required information as specified in the “How You Will Be Evaluated” section. Insufficient information will result in an ineligible rating.

    2. A completed online job specific self-assessment questionnaire through the Department’s automated system “Gateway to State”.

    3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.  

    4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application.   

    5. Veterans Preference - If claiming veteran’s preference, you must indicate the type of veteran's preference you are claiming on your resume.

    For 5-point veteran’s preference, you must provide a copy of your DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) which must show the type of discharge and dates of active duty. If you are currently on active duty, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement. If the appropriate information is not submitted to confirm your current or expected discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.

    For 10-point veteran's preference, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and any documentation required by this form to support your claim. Previous editions of the SF-15 will not be accepted. If we cannot verify your 10-point preference status, you will receive 5-point preference if veterans' preference requirements have been met. For further information regarding Veterans, click here.

    For Sole Survivorship preference, you must provide a copy of your DD-214 (Member Copy 4 is preferable) or another form of official documentation which shows your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.

    To gain access to your DD214 online, please visit: http://www.archives.gov/veterans/military-service-records/get-service-records.html

    6. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

    ICTAP Considerations   


    CTAP Considerations

    Next Steps:

    After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months.

    You will be notified up to four times during the hiring process:

    1. Upon receipt of your application.
    2. Upon minimum qualification determinations.
    3. After the certificate is issued.
    4. After final selection is made.

    For instructions on how to view the status of your application, please click here .

    Multiple positions may be filled from this announcement.