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Grade: 14

1 Do you have at least 52 weeks of specialized experience equivalent to the GS-13 grade level as described in the announcement? Answer to this question is required
  • Yes
  • No
2 Do you have prior experience with developing standard operating procedures for administrative, management, or programmatic functions? Answer to this question is required
  • Yes
  • No
3 Which of the following best describes your experience developing strategic plans, agency-wide policies and directives, and office procedures and guidelines? Answer to this question is required
  • I have no experience in such work.
  • I have completed formal training or courses covering the topics.
  • Working under close supervision, I have had experience developing strategic plans, identifying policy issues and providing alternatives and recommendations to higher management.
  • Working independently, I have had experience developing strategic plans, identifying policy issues, and making recommendations to top management.
  • Working independently, I was the leader of a group responsible for the development of strategic plans and issues; for making recommendations or defining alternatives; and for developing analyses and evaluations used by the agency.
4 Choose as many of the following statements that accurately describe your IT project management skills: Answer to this question is required
  • Measured and oversaw project performance
  • Directed and managed project controls
  • Directed and managed reporting requirements
  • Developed a project plan that outlines all required resources (staff and equipment)
  • Managed teams in order to reach the assigned outcome
  • Managed technical projects involving complex hardware and software applications
  • Utilized advanced automation tools for the planning and control of IT projects
  • None of the above
5 Please indicate the statement(s) that describes your experience with respect to the development and maintenance of policies, standards, and guidelines for an IT Organization. Answer to this question is required
  • I have developed and implemented IT policies, procedures, standards, and guidelines at the application or system level.
  • I have managed or led efforts that resulted in the establishment or revision of IT policies, standards, and guidelines for an entire organization.
  • I have managed or led efforts that resulted in the establishment or revision of IT policies, standards, and guidelines for a subset of an organization.
  • I have participated in the establishment or revision of IT policies, standards, and guidelines.
  • I have participated in the review of IT policies, standards and guidelines.
  • None of the above.
6

Which of the following statements best reflects your experience in Business Process Management?

 

Answer to this question is required
  • I have analyzed and helped improve complex business processes.
  • I have performed extensive business process workflow analysis, automation and optimization.
  • I have established and automated business process performance measures.
  • I have performed a complete set of Business Process Management activities, including mapping, optimization, automation and re-engineering.
  • None of the above.
7 Select the answer(s) that best describes your ability to develop new insights into situations and apply innovative solutions to make organizational improvements; create a work environment that encourages creative thinking and innovation; and design and implement new or cutting-edge programs and processes. Check all that apply. Answer to this question is required
  • Applies creative problem solving methods and innovative solutions to recurring problems.
  • Develops new business processes to achieve improvements in organizational performance.
  • Recognizes and rewards creative thinking by others.
  • Develops and markets new programs and services for customers.
  • None of the above.
8 Select the one response that describes your highest level of experience in Business Process Reengineering. Answer to this question is required
  • Led a team or organization in the management of IT project control reviews and/or development of artifacts such as system operational analysis, cost benefit analysis, risk management plans, and project master plans.
  • Participated on a team or organization in the management of IT project control reviews and/or development of artifacts such as system operational analysis, cost benefits analysis, risk management plans, and project master plans.
  • Have education in the elements of IT project control reviews and/or development of artifacts such as system operational analysis, cost benefit analysis, risk management plans, and project master plans.
  • Have no education or experience in the management of IT project control reviews and/or development of artifacts such as system operational analysis, cost benefit analysis, risk management plans, and project master plans.
9 Please identify those answers that reflect your experience in the area of customer service. Answer to this question is required
  • I have coordinated/conducted meetings with managers and staff to ensure customers' needs are met.
  • I have modified priorities to meet customer needs.
  • I have utilized concepts, techniques, and best practices of customer service operations to be fully responsive to customers (e.g. general inquiries; requests for product improvements; requests for new products; and/or requests for improved delivery and marketing of products) in a timely and accurate manner.
  • I have worked with customers to determine expectations and requirements and to apply this information to improve work methods, procedures, products and services.
  • I have developed and applied processes and procedures to gain feedback and customer input to ensure that services or products support customer goals and objectives.
  • I have evaluated and modified services to improve and ensure quality customer service.
  • I have directly investigated and resolved customer issues.
  • I have provided customer service that was favorably recognized by a colleague, supervisor, or the customer.
  • None of the above.
10 Select the statement(s) that describe(s) your oral communication skills. Answer to this question is required
  • I have represented and spoke on behalf of my organizational unit and its work to those within and outside the office.
  • I have made clear and convincing presentations to individuals and groups.
  • I have facilitated an open exchange of ideas.
  • I have established and maintained working relationships with internal organizational units.
  • I have used contacts to build and strengthen internal support.
  • I have developed and enhanced alliances with external groups.
  • I have engaged in cross-functional activities.
  • I have found common ground with a wide range of stakeholders.
  • I have worked in groups and teams.
  • I have conducted briefings and other meetings.
  • I have gained cooperation from others to obtain information and accomplish goals.
  • I have facilitated controversial/complex situations.
  • I have considered and responded appropriately to the needs, feelings, and capabilities of different people in different situations.
  • I ensure that reports, memoranda, and other documents reflect the position and work of the organization in a clear, convincing, and organized manner.
  • I have the authority to speak on behalf of my organization in making decisions in one or more program areas.
  • None of the above.
11 Select the one response that describes your highest level of experience in problem solving. Answer to this question is required
  • I have experience identifying potential issues for resolution of routine problems. I have assisted in obtaining and analyzing data from a variety of sources. I have studied a variety of background materials and guidelines to gain information, develop solutions and implement corrective actions.
  • I have assisted in obtaining and analyzing data from a variety of sources. I have studied a variety of background materials and guidelines to gain information, develop solutions and implement corrective actions.
  • I have studied a variety of background materials and guidelines to gain information and implement plans.
  • I do not have the experience described above.
12 Understands analytical and problem-solving methodologies to pursue resolution of systemic problems, trends, issues or concerns. Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in performing the task, but have not yet performed it on the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to compliance with proper procedure.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who assist them in doing this task because of my expertise.

Grade: All Grades

1 I understand that the responses I selected in this questionnaire must be fully supported by detailed descriptions of my work experiences in my resume. In the event that my responses are not supported by my resume, the human resources office will amend my responses to more accurately reflect the level of competency demonstrated in my resume. Answer to this question is required
  • Yes
  • No
2 Where did you learn about this Department of Labor job opportunity? Answer to this question is required
  • DOL Website
  • USAJOBS
  • DOL Employee (former or current)
  • Employment Office (Federal, State, or Local)
  • Friend or Relative
  • Job Fair, Conference or Convention
  • Public Notice or Service Announcement
  • Radio/Television Broadcast/Magazine Ads
  • Government Recruitment at School
  • Other
  • Email recruitment communication
3 I understand submission of supporting documentation, e.g., transcripts, DD-214, SF-50, Most recent performance appraisal dated within 18 months (or reason explaining why one cannot be provided) may be required for this position. I also understand that my application will not be considered if the required supporting documentation is not submitted or is not submitted in accordance with the time frames indicated in the announcement. Answer to this question is required
  • Yes
  • No
4 I understand submission of supporting documentation, e.g., transcripts, DD-214, SF-50, may be required for this position. I also understand that my application will not be considered if the required supporting documentation is not submitted or is not submitted in accordance with the time frames indicated in the announcement. Answer to this question is required
  • Yes
  • No
5
Please indicate your most recent performance appraisal rating from your most recent performance appraisal (within 18 months).
Answer to this question is required
  • Exemplary
  • Highly Effective
  • Effective
  • Minimally Satisfactory
  • Unsatisfactory
  • Pass (for non-DOL agencies)
  • Fail (for non-DOL agencies)
  • Other (for non-DOL agencies)
  • I am not a current Federal civilian employee.
  • None of the above
6 Are you eligible for a military spouse noncompetitive appointment?  If yes, select one of the choices below to determine your eligibility. Answer to this question is required
  • Military Spouse - married to active duty service member.
  • Military Spouse - married to a retired or released service member who is 100% disabled due to a service-connected injury.
  • Military Spouse - married to a service member killed while on active duty.
  • None of the above.