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Vacancy Details


Announcement Number:
Hiring Agency:
Labor, Bureau of Labor Statistics
Position Title:
Information Technology Specialist (Security) (INFOSEC)
Open Period:
04/17/2019 - 04/30/2019


GS - 2210 12
USD $83,398 - USD $108,422
Work Schedule:
Full-time -
Promotion Potential:
Promotion Potential Explanation:
This position is at the Full Promotion Potential.
Duty Location(s):
Washington DC, DC, US
Telework Eligible:
For More Info:
Kyle Zagorski


Hiring Path:
• Career transition (CTAP, ICTAP, RPL)
• Open to the public
Who May Apply/Clarification From the Agency:
This position is being filled through Direct Hire Authority.

Veteran’s preference does not apply.

This position will not be filled until the Department's Placement Assistance Programs have been fully utilized.
Security Clearance Required:
Appointment Type
About the Agency

An Information Technology Specialist (Security) vacancy is open at DOL, BLS, Office of Technology and Survey Processing, Directorate of Technology and Computing Services, Division of Technology and Network Management, Data Center and Telecommunications Branch (DCTB). 

This position is inside the bargaining unit.
This announcement may be used to fill like additional positions.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


The mission of DCTB is to provide for planning, building, testing, implementing, operating, securing, and managing the BLS data center, network, telecommunications environment, and to provide cybersecurity sustainment operations. This encompasses reliable, secure, and performance-tuned routing, firewall configuration, and well-designed circuit provisioning to ensure a stable platform for agency voice communications, video networking/teleconferencing services, wireless communication, Virtual Private Network/remote access services, time-sensitive data delivery, and National-level Continuity of Operations capability. DCTB ensures systems are available, stable, changeable, and securable.

The incumbent of this position will serve as a member of the Bureau’s Firewall Team for the Local Area Network (LAN)/Wide Area Network (WAN). The primary responsibilities of this position are to support work relating to cybersecurity operations and ensuring incorporation and implementation of appropriate IT security controls and policies in a LAN/WAN based client-server computing environment. This includes providing advice/guidance to BLS staff on a variety of complex IT security issues, firewall security appliances, virtual private network/remote access, and web content filtering. The incumbent will also support the firewall team with maintaining confidentiality, integrity, and availability of systems, networks, and data necessary to develop and implement new IT security methods by performing the following:

  1. Supporting the firewall team with installation, configuration, and maintenance of IT platforms. This includes utilizing firewall solutions, load balancers, and intrusion detection/prevention systems necessary to ensure compliance with and monitor operational IT security requirements and systems uptime within identified escalation time-frame parameters.

  2. Supporting cybersecurity technologies and operational IT security projects. Interpreting existing IT policies, standards, and guidelines for the organization and assisting with the policy development process and improvement procedures for firewall, network, cable-plans and data center teams.

  3. Monitoring local and remote application performance issues and resolves, or determines proper escalation procedures. Troubleshooting efforts to resolve local/remote application performance issues involving complex network and firewall protocols/logs to isolate problem-sources, and implement corrective actions.

  4. Identifying and performing hardware and software configuration, and ensures that all system configurations have an adequate backup schedule. Performing back-end and system log back-ups in accordance with BLS IT Security Standards.

  5. Identifying the need for changes based on new security technologies, threats, or "leading/cutting-edge” technological advances. Participating in development of IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT system vulnerabilities.

Qualifications and Evaluations


Applicants must meet all legal and regulatory requirements.  Reference the "Required Documents" section for additional requirements.


Key Requirements:
  • Must be a U.S. citizen and at least 16 years of age.
  • Requires a probationary period if the requirement has not been met.
  • Appointment to this position may require a background investigation.
  • Education Requirements:

    Education may not be substituted for experience at this level.


    Under the authority of direct hire recruitment, evaluation factors are a tool to gauge one's proficiency in relevant competencies, but will not be used to determine who will be referred to the hiring manager for consideration. All candidates who have provided a complete application, and meet the minimum qualifications and selective placement factor will be referred for consideration. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered "well-qualified" if they attain a rating score of at least 85 in the numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 and 27 to reflect that you are applying as an ICTAP/CTAP eligible and submit supporting documentation.

    Evaluation Factors (Competencies)
    -Interpersonal Skills
    -Policy and Planning
    -Operating Systems
    -Systems Administration
    -Network Services
    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your vacancy question responses.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.


    Applicants must demonstrate proof of meeting the Minimum Qualifications, that is, both the Basic Requirements and the Specialized Experience, as well as the Selective Placement Factor. Reference the "Required Documents" section for more information.
    Minimum Qualifications 

    Basic Requirements: Experience - IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.

    1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. At this level, an experience indicator includes planning, prioritizing, and organizing requirements that impact the work and outcomes of a work unit.

    2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. At this level, experience indicators include the following: in-depth technical customer support such resolving non-routine problems, questions, or complaints; or, following-up on customer inquiries and requests for assistance to resolve problems about products or services.

    3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. At this level, experience indicators include the following: orally presenting technical information in an effective, professional, and understandable manner in formal settings; or, engaging in discussions and sharing of information with co-workers or team members.

    4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. At this level, an experience indicator includes the following: gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve difficult problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve issues that impact the work and outcomes of a work unit.


    Specialized Experience: Applicants must have 52 weeks of specialized experience equivalent in scope and responsibility to at least the next lower grade level in the Federal Service (i.e. GS-11). This experience could have been obtained in the public or private sector. Specialized experience is defined as BOTH of the following:

    1. Experience administering network infrastructure (i.e. Cisco, Hewlett-Packard, Netscout, or F5). An experience indicator at this level includes the installation, configuration, and maintenance of IT platforms to include the following: configuring network switch/routers, load balances, or network analyzers.

    2. Experience creating and administering standard firewall rules (i.e. Check Point™, Palo Alto Networks®, Cisco, or Fortinet®). An experience indicator at this level includes supporting the build-out and updates of policy/access control lists to allow or restrict network access based on organizational requirements.


    Selective Placement Factor (SPF):

    - Experience installing and troubleshooting firewall infrastructure (i.e. Check Point™, Palo Alto Networks®, Cisco, or Fortinet®) in a large enterprise-level Local Area Network (LAN)/Wide Area Network (WAN) environment on a national scale, such as supporting 1,000+ users across headquarters operations and regional sites. An experience indicator at this level includes supporting the build-out, installation, configuration, or maintenance of firewall devices to include the following: supporting operating system upgrades, interface configurations, and policy/access control lists.

    Benefits and Other Info

    Benefits URL:
    Review our Benefits
    Other Information:

    DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.


    How to Apply

    How to Apply:

    To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. Please be sure to read the vacancy announcement completely. Your application and supporting documents are due prior to the closing date of the announcement. HR will not review your application prior to the closing date. Any required documents not uploaded prior to the closing date will result in your application being coded as incomplete.

    Follow the steps below to apply.  Your application and ALL required supplemental documents MUST  be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

    SAVE your information before the 30 MINUTE TIMEOUT!  For help, go to  

    STEP 1 - Create USAJOBS Account on, including Resume and Saved Documents
    Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, HR may amend your responses to more accurately reflect the competency indicated by resume content.  FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.

    STEP 2 - Complete the 1st part of the application process (USAJOBS)
    Once you have identified a job on  that you wish to apply for, click on the title and click the Apply button .  For questions about the vacancy, contact the Agency Contact at the bottom of the announcement.  Click “Start Application” and proceed through 5 steps noted at the top of the USAJOBS page.  You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application.  At Step 5, click “Continue to Agency Site”.

    STEP 3 – Complete the 2nd part of the application process (DOL)
    On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”.  Continue through the 7 progress steps indicated by circles at the top of the DOL page.  The 3rd progress step is where you answer the vacancy specific questions.  The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

    STEP 4 – On the “Review and Submit” step, click “Submit Application”
    The last “Confirmation” step will turn green noting that your application was submitted successfully.

    STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.

    Required Documents:

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.  Also, do not upload password protected documents.

    The following documents are required from ALL applicants:

    - Proof of Minimum Qualifications: For Experience and Specialized Experience, your resume MUST contain detailed descriptions demonstrating that you meet the requirements listed in this announcement. If your resume does not demonstrate proof of the minimum qualifications, you will be deemed not qualified. See the Requirements section, i.e. under Qualifications, for more details.

    - Proof of Selective Placement Factor (SPF): For the Selective Placement Factor, your resume MUST contain detailed descriptions demonstrating that you meet the SPF listed in this announcement. If your resume does not demonstrate proof of the SPF, you will be deemed not qualified. See the Requirements section, i.e. under Qualifications, for more details.

    The following documents are required if applicable:


    - Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.


    1. Most recent SF-50 that indicates grade, step, and competitive status.

    2. Most recent performance appraisal/evaluation signed and dated within 18 months.

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

    Next Steps:

    Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.  Candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome.  A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

    For instructions on how to check the status of your application, go to Step 7 on: Using DOORS and USAJOBS Help Guide.  To sign up for Application Status Updates via email: Click Here for instructions.