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Vacancy Details

Grade: 06

No questions specified.

Grade: All Grades

1 Select the choice that best describes your highest level of education. Answer to this question is required
  • I have a bachelors degree from an accredited university or college.
  • I have an associates degree from an accredited university or college
  • I have a high school diploma/GED certificate.
  • None of the above.
2 Select the choice that best describes your years of experience in an office setting. Answer to this question is required
  • I have at least two years of experience working in a court setting.
  • I have at least two years of experience working in a legal office setting.
  • I have at least two years of experience working in a general office setting.
  • None of the above.
3 Can you speak, interpret, read and write Spanish and English fluently? Answer to this question is required
  • Yes
  • No
4 Select the level of experience that best describes your ability to effectively communicate in English and Spanish. Check All that apply Answer to this question is required
  • Explaining a situation
  • Giving an opinion or advice
  • Persuading someone
  • None of the above
5 Select the response(s) that best describe your experience communicating orally. Answer to this question is required
  • Receptionist or answering the telephone
  • Serving as a point of contact for other clerical personnel on procedural matters
  • Serving as a liaison in which contact is made with a variety of individuals for the purpose of conveying information
  • Responding to inquiries or requests for information
  • Explaining non-technical information
  • Contacting others to obtain information
  • None of the above
6 Select the answer that best describes an activity you have performed related to customer satisfaction: Answer to this question is required
  • I have identified customer service barriers or problems.
  • I have considered possible solutions to customer service barriers or problems.
  • I have proposed solutions to my supervisor on customer service barriers or problems.
  • I have implemented solutions to customer service barriers or problems after been presented to my supervisor.
  • None of the above.
7 Select the response that best describes your ability to retain composure under stressful situations when dealing with a variety of people. Answer to this question is required
  • I have served in positions where I maintained composure in stressful situations dealing with a variety of people. I was able to do this without the review or intervention of my supervisor or a senior level person.
  • I have experience in handling stressful situations that deal with a variety of people. When I have, my supervisor or a senior level person was there to assist me in these situations.
  • My experience has not required me to deal with a variety of people in stressful situations.
8 Which of the following responses most accurately reflects your ability to work under pressure, multitask and meet deadlines: Answer to this question is required
  • I am well organized and work well under pressure.
  • I organize tasks, remain calm and focused and meet deadlines as requested.
  • I create a time management system and prioritize work.
  • I prioritize, adjust the work setting to maximize productivity, set reasonable time expectations for components of the work, organize and enlist others as needed to complete the tasks required.
  • None of the above.
9 Select all clerical tasks have you performed. Select all that apply Answer to this question is required
  • Answered telephones
  • Maintained office files
  • Greeted visitors
  • Reproduced materials
  • Maintained calendars
  • None of the above
10 Please select the choice(s) that best describes your ability to work effectively with others. Answer to this question is required
  • Facilitated the amicable resolution of competing or conflicting interests among parties whose cooperation is needed to meet an objective.
  • Interacted effectively in situations where frequent changes, delays, or unexpected events arise that cause major shifts in priorities, timetables, or work assignments.
  • Diffused confrontational situations with people who are difficult, hostile, or distressed.
  • Developed trusting, productive working relationships with subordinates, colleagues, and supervisors to achieve goals and objectives.
  • Developed trusting, productive working relationships with people from diverse cultural backgrounds to achieve goals and objectives.
  • Worked cooperatively with others as a team to achieve a project or program goal.
  • None of the above.