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Grade: NA

No questions specified.

Grade: All Grades

1 Select the choice that best describes your academic classification. Answer to this question is required
  • I have completed my freshman year.
  • I have completed my sophomore year.
  • I have completed my junior year.
  • I have completed my senior year.
  • I am a college graduate.
  • I am in graduate school.
  • I am in law school.
  • None of the above.
2 Which of the following best reflects your highest level of experience providing customer service? Answer to this question is required
  • I have dealt with customers as a part of my non-academic experience on complex issues, and provided resolution to difficult problems.
  • I have dealt with customers as a part of my non-academic experience on issues which were not complex, but still presented difficult problems to solve.
  • I have dealt with customers as a part of my non-academic experience on routine issues involving solving simple problems on a repetitive basis.
  • My customer service experience is limited to providing solutions within my academic environment.
  • I have not had to provide customer service.
3 Which recognition have you received for your innovative ideas and suggestions? Answer to this question is required
  • Written compliments
  • Monetary rewards
  • High supervisory ratings
  • Coworker recognition
  • Academic recognition
  • None of the above
4 Which of the following best characterizes your highest level of experience resolving complex problems for an administrative issue? Answer to this question is required
  • I have identified a problem.
  • I have identified a problem and its root cause.
  • I have identified a problem, its root cause, and developed a solution.
  • I have identified a problem, its root cause, and developed and implemented a solution that anticipated and avoided potential conflicts.
  • None of the above.
5 Which duties have you performed in a professional setting? Answer to this question is required
  • Answering telephones
  • Creating documents on a word processor
  • Maintaining a filing system
  • Creating a filing system
  • Creating a database
  • Maintaining an existing database
  • Receiving/distributing mail
  • Retrieving information from various sources
  • Reviewing documents and forms for accuracy
  • Assisting customers
  • None of the above
6 Which response best reflects your teamwork experience? Answer to this question is required
  • I have some experience working in a team in a professional environment.
  • I have extensive experience working in a team in a professional environment.
  • I have some experience working in a team of students while in school.
  • I have extensive experience working in a team of students while in school.
  • None of the above.
7 Which of the following types of data management systems/information libraries have you worked with in the past? Answer to this question is required
  • Hard copy files organized by various categories (e.g., subject matter, geographic location)
  • Personal electronic folders or directories
  • Shared electronic folders or directories
  • Web-based systems
  • None of the above