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Grade: 13

1

Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of a Information Technology Specialist, GS-13 grade level or equivalent pay band in the Federal Service.

Answer to this question is required
  • I have at least one year of specialized experience that is equivalent to the GS-12 grade level in the Federal Service performing the following duties: (1) providing technical analysis, planning, security analysis; (2) implementation, operation, and disposition of services; (3) stores data; related application software and database development and management tools and technologies.
  • I do not meet or exceed the one year specialized experience as describe in the vacancy announcement.
2 If you currently hold, or ever held a civilian position in the Federal Government, what was your last yearly performance appraisal rating (within the last 12 months)? If you do not have a current yearly performance evaluation or your yearly evaluation is over 12 months old, you are considered to be "Presumed Fully Successful". This designation will remain in place until you provide an appraisal issued to you within the last 12 months. NOTE: If you receive an updated yearly performance evaluation during the life of this vacancy announcement, you MUST update your response. Answer to this question is required
  • Fully Successful or higher
  • Less than Fully Successful
3 Have you received any awards within the last 3 years? If you answered "Yes, please provide a copy of any SF-50(s) to validate the awards Answer to this question is required
  • Yes
  • No
4 From the list below, please select the answers that identify the areas of your experience in analyzing business problems and implementing appropriate IT solutions. Choose all that apply Answer to this question is required
  • I have experience in the research, recommendation, definition, implementation, testing, and maintenance of remote access and data transfer hardware.
  • I have experience in the research, recommendation, definition, implementation, testing, and maintenance of any peripherals such as printers, videoconference equipment, etc.
  • I have experience in the research, recommendation, definition, implementation, testing, and maintenance of software.
  • I have experience in the research, recommendation, definition, implementation, testing, and maintenance of utilities that directly or indirectly communicate/utilize the IT platforms.
  • I have experience identifying issues and resolving critical problems that may occur in infrastructure support activities.
  • I have experience determining systems performance standards; tracking performance measures; and developing/implementing strategies for improvement.
  • None of the above.
5 Select the responses that describe your experience in managing complex IT infrastructure technology projects that support the implementation of new technologies and technology upgrades that includes: Answer to this question is required
  • I have planned the project and established project milestones, team and budget.
  • I have managed project requirements, user expectations, and clarified roles for team members.
  • I have controlled deliverables, ensuring that they met quality benchmarks and were on schedule.
  • I have managed multiple complex large projects from design through engineering, testing and transition to operations.
  • None of the above.
6 Choose the response that most accurately reflects your highest level of experience with respect to the development and maintenance of policies, standards and guidelines for a technical infrastructure. Answer to this question is required
  • I have developed and implemented policies, procedures, standards and guidelines to advance and automate a highly available and complex technical infrastructure including, but not limited to, servers, storage, and software that support an enterprise.
  • I have managed or led efforts that resulted in the establishment or revision of infrastructure policies, standards and guidelines for an entire organization.
  • I have managed or led efforts that resulted in the establishment or revision of infrastructure policies, standards and guidelines for a subset of an organization.
  • I have participated in the establishment or revision of infrastructure policies, standards and guidelines.
  • I have participated in the review of infrastructure policies, standards and guidelines.
  • None of the above.
7

Please choose the statement from the list below that best describes your experience related to your ability to manage, maintain and implement voice telecommunications systems, such as Avaya Aura Communications Systems, which support federal government requirements.

Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in performing the task, but have not yet performed it on the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have managed, maintained, and implemented voice telecommunications systems, such as Avaya Aura Communications Systems. I have identified issues, troubleshot the equipment, and implemented the fix. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in managing, maintaining, and implementing voice telecommunications systems. I have identified issues, troubleshot the equipment, implemented the fix, and improved performance. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
8

Please choose the statement from the list below that best describes your level of formal training or experience on Avaya Aura System Manager administration.

Answer to this question is required
  • I have had extensive certified experience in this task. I am considered an expert in performing this task. I have supervised performance of this task or is normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
  • I have had moderate experience in this task. I have performed it independently and normally without review by a supervisor or senior employee.
  • I have had some experience in this task. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had education or training on this task, but have not yet performed it on the job.
  • I have no experience or formal training in this task.
9

Please choose the statement from the list below that best describes your level of experience in Session Border Controller deployment for providing tactical communications.

Answer to this question is required
  • I have had extensive certified experience in this task. I am considered an expert in performing this task. I have supervised performance of this task or is normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
  • I have had moderate experience in this task. I have performed it independently and normally without review by a supervisor or senior employee.
  • I have had some experience in this task. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had education or training on this task, but have not yet performed it on the job.
  • I have no experience or formal training in this task.
10 I have served as a technical monitor over contractors in a network/telecommunications program area. Answer to this question is required
  • Yes
  • No
11 I have developed and maintained policies, procedures, standards and guidelines for a technical infrastructure program area. Answer to this question is required
  • Yes
  • No
12 Please choose the statement from the list below that best describes your experience with network management tools, bandwidth provisioning, usage/capacity planning and reporting, performance tuning, automatic event reporting, and automatic change management documentation. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing the task, but have not yet performed it on the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have performed this task as a regular part of my position. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in performing this task. I have supervised performance of this task or is normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
13 Please choose the statement from the list below that best describes your experience related to conducting highly complex fault isolation, system end-to-end troubleshooting of voice, video, and data networks. Answer to this question is required
  • I have not had education, training, or experience in performing this task.
  • I have had education or training in performing the task, but have not yet performed it on the job.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have conducted end-to-end troubleshooting. I have identified Quality of Service (QOS) issues, packet delays, and various forms of congestion and the causes. I have performed it independently and normally without review by a supervisor or senior employee.
  • I am considered an expert in conducting end-to-end troubleshooting. I have identified Quality of Service (QOS) issues, packet delays, and various forms of congestion and the causes. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
14

Please choose the statement from the list below that best describes your level of training or experience on Voice over IP phone systems.

Answer to this question is required
  • I have had extensive certified experience in this task. I am considered an expert in performing this task. I have supervised performance of this task or is normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
  • I have had moderate experience in this task. I have performed it independently and normally without review by a supervisor or senior employee.
  • I have had some experience in this task. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
  • I have had education or training on this task, but have not yet performed it on the job.
  • I have no experience or formal training in this task.
15 Please select the description(s) of how, while serving as a project or program manager, you ensured that you kept communication lines open to stakeholders, subordinates, and senior management. Check all that apply. Answer to this question is required
  • I have established a policy for feedback from coworkers and followed up on issues raised in the work unit.
  • I have brought together parties with divergent perspectives on controversial issues, and through effective listening and feedback, found common ground to move beyond an impasse.
  • I have taken initiative to report project progress and seek critiques from stakeholders, in order to adjust or enhance efforts.
  • I have identified areas for improvement in processes or programmatic areas under your control, through purposeful listening and delivery of feedback.
  • None of the above.
16 Please select the one answer below that best describes your experience with respect to communicating, both orally and in writing, to audiences of varying technical and business backgrounds in order to convey information clearly and concisely; to effectively negotiate agreement, settlement, solution or consensus; and defend complex concepts, objectives and plans. Answer to this question is required
  • I have regularly served as a program representative in dealing with managers and employees within the areas serviced. This includes acquiring, clarifying or exchanging facts and information needed to complete assignments.
  • I have regularly justified, persuaded, negotiated, or resolved matters involving significant or controversial policy or program issues. This includes communicating effectively and harmoniously with a full range of internal and external individuals or groups (e.g., representatives from Agency, Department, other Federal agencies, industry leaders and congressional staffs).
  • I have regularly conducted discussions or participated in workgroups as a program representative, in which the purpose was to influence, motivate, or persuade persons or groups. This includes using communication skills to approach individuals or groups who are skeptical or in disagreement in order to obtain the desired effect, (e.g. gaining compliance with an established policy or regulation).
  • I have regularly served as a program representative and participated in discussions in which the purpose was to plan, coordinate, or consult on work efforts or to resolve specific business problems. This includes influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.
  • I do not possess any experience as described in the above statements.
17 Do you have experience evaluating and making recommendations regarding the use of new technologies? Answer to this question is required
  • I have no experience evaluating and making recommendations regarding the use of new technologies.
  • I have limited experience evaluating and making recommendations regarding the use of new technologies.
  • I have some experience evaluating and making recommendations regarding the use of new technologies.
  • I have extensive experience evaluating and making recommendations regarding the use of new technologies.

Grade: All Grades

1

How do you wish to be considered for this position? PLEASE CAREFULLY REVIEW THE OPTIONS BELOW and choose the option for which you are eligible and wish to be considered.  You are required to provide sufficient documentation to validate your eligibility. YOU WILL BE ONLY CONSIDERED FOR THE OPTION you select and for which you have submitted the required documentation. (Select one).  However, if it’s determined that your selection may not afford you the best consideration, HR will make the final decision on how you will be considered.

Answer to this question is required
  • I am a Federal employee with competitive status or a reinstatement eligible. (Proof is required: a copy of your SF-50, Notification of Personnel Action or equivalent, as stated in the announcement.)
  • I am a current or former Federal employee eligible for a status appointment under an Interchange Agreement. (Proof is required: a copy of your SF-50, Notification of Personnel Action, a separation notice or other appropriate documentation, as stated in the announcement.)
  • I am eligible for noncompetitive consideration since I’ve held, or currently hold, a permanent competitive service position in the federal government with equal or higher promotion potential as this position. (Proof is required: a copy of your SF-50, Notification of Personnel Action or equivalent, as stated in the announcement.)
  • I am applying under a Program that affords me noncompetitive eligibility. (Proof is required, as stated in the announcement.) OR I am applying as an individual with a disability. (Proof is required from a licensed medical professional, a vocational rehabilitation specialist, or from a U.S. territory agency that provides disability benefits, as stated in the announcement.)
  • I am eligible for a VEOA appointment (i.e., a veteran who is a preference eligible or who has been separated from the armed forces under honorable conditions after 3 years or more of continuous active service.) (Proof is required: a copy of your DD-214 and VA letter, if applicable, as stated in the announcement.)
  • None of the above – None of the options above are applicable to me.
This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, or disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001). Applicants who provide inaccurate information within the application process (i.e., performance, awards, etc.) may be removed from future consideration under this vacancy.
2 How did you hear about this vacancy? Answer to this question is required
  • ATF Website
  • USAJOBS
  • ATF Office or Recruiter
  • Magazine Ad
  • Other (Recruitment event, Job/Career Fair, etc)
Please be sure to allow yourself adequate time to apply for this vacancy. We recommend that you review the questions for this announcement before you start the application process. The system will not save your responses unless you finish all of the questions for the specific grade level for which you are applying. If you wish to save your answers and return to your application at a later time, then you must respond to all of the questions for the specific grade level. HOW TO SAVE YOUR ANSWERS: CareerConnector only saves responses on a screen-by-screen basis. What does that mean? Each time you reach AND select a "Continue" or "Finish" button at the bottom of the page, the system saves the answers on that screen. All questions up to that button must have an answer, or an error message will be created. WHAT IF YOU EXIT THE APPLICATION AND DON'T ANSWER ALL OF THE QUESTIONS BEFORE THE "CONTINUE" OR "FINISH" BUTTON? Those answers on that screen will not be saved!! REMINDER - YOUR RESUME MUST BE ESTABLISHED IN YOUR ACCOUNT. YOUR APPLICATION WILL BE RATED AS INELIGIBLE IF YOU HAVE NOT SET UP YOUR RESUME IN YOUR ACCOUNT. YOU MUST ESTABLISH IT BEFORE THE JOB ANNOUNCEMENT CLOSES.
3 ATF employment is contingent upon a favorable adjudication (decision) of your background investigation. Your conduct and character must demonstrate suitability for the position for which you are applying. Unresolved matters may prevent completion of your background investigation or favorable adjudication of it. If ATF cannot complete your background investigation and adjudicate it, you will be removed from the hiring process. Are you willing to submit to the background investigation process? Answer to this question is required
  • Yes
  • No
4 The Department of Justice requires that you provide proof that for 3 out of the last 5 years you have resided in the United States, worked for the United States in a foreign country in a Federal or U.S. military capacity for 3 out of the last 5 years, and/or been a dependent of a Federal or U.S. military employee in a foreign country for 3 out of the last 5 years. Are you able to provide sufficient documentation to meet this residency requirement? Answer to this question is required
  • Yes
  • No
5 Do any of your relatives work for the Bureau of Alcohol, Tobacco, Firearms and Explosives? Include: father; mother; husband; wife; son; daughter; brother; sister; uncle; aunt; first cousin; nephew; niece; father-in-law; mother-in-law; son-in-law; daughter-in-law; brother-in-law; sister-in-law; stepfather; stepmother; stepson; stepdaughter; stepbrother; stepsister; half-brother; and half-sister. Answer to this question is required
  • Yes
  • No